Our warranty at a glance
Warranty call goes to Michael Bass personally. (385) 247-9359.
By the numbers — True Day at a glance
Every number here is verifiable from a source we do not control.
-3505
-5258
Every number here can be independently verified — we don’t publish anything we can’t be fact-checked on.
2020
Named Technicians With Verifiable IICRC Credentials
Every job in South Jordan and the Salt Lake Valley is run by one of the five people below. All W-2 True Day employees. No subcontractors. Each individual IICRC Registrant ID is verifiable at iicrc.org.
IICRC-Certified Firm
True Day Water Damage Restoration is registered as an IICRC-Certified Firm — the business entity itself meets IICRC’s standards for insurance, continuing education, and complaint resolution.
IICRC Firm ID: #927354-5258
Look up any IICRC Firm or Registrant ID at iicrc.org.
Michael Bass
Owner · True Day Water Damage Restoration
Marcus Rivera
Lead Restoration Technician
- WRT — Water Damage Restoration Technician
- ASD — Applied Structural Drying
- AMRT — Applied Microbial Remediation Technician
Sofia Mendoza
Mitigation & Remediation Specialist
- WRT — Water Damage Restoration Technician
- AMRT — Applied Microbial Remediation Technician
Daniel
Water Mitigation Technician
- WRT — Water Damage Restoration Technician
- ASD — Applied Structural Drying
Alex
Restoration Technician
- WRT — Water Damage Restoration Technician
- ASD — Applied Structural Drying
Credentials & Certifications
Credentials in the water damage restoration industry exist on a spectrum that homeowners and property managers rarely have the context to evaluate. At one end: a licensed general contractor who has completed the IICRC Water Damage Restoration Technician course and holds a certified firm registration — meaning the company is accountable to the Institute of Inspection, Cleaning and Restoration Certification’s standards for professional conduct, technical practice, and continuing education, and the technicians deploying to your home have been examined against those standards. At the other end: an unlicensed service provider who carries a shop vac and a consumer dehumidifier and calls it water damage restoration. Most of the field is somewhere between these two points. Understanding where a specific company sits — and what the credentials they claim actually require and mean — is the only way to evaluate the claim. True Day Water Damage Restoration holds a Utah General Contractor License (#960332-3505) and an IICRC Certified Firm registration (Firm ID #927354-5258). We are based at 11268 S 2865 W, South Jordan, UT 84095. We are owner-operated — the same IICRC-trained technicians who conduct the assessment and establish the drying scope are the technicians who run the project. Call us at (385) 247-9359.Utah General Contractor License — What It Means for Restoration
Utah Contractor License #960332-3505 authorizes True Day Water Damage Restoration to perform licensed general contractor work throughout the state of Utah — including permitted structural repairs, drywall installation and finishing, flooring installation, and reconstruction from demolition to certificate of occupancy. This is not a specialty endorsement or a subcontractor registration. It is a full general contractor license, issued by the Utah Division of Occupational and Professional Licensing after examination, with proof of required insurance, and subject to enforcement action for standards violations. The significance for a homeowner navigating water damage restoration is specific: a restoration company without a contractor license that covers reconstruction cannot legally perform the reconstruction that follows. That means the homeowner must hire a separate licensed contractor for drywall replacement, flooring installation, and structural repairs — creating a coordination gap between the restoration scope and the reconstruction scope where damage may be disputed, timelines may diverge, and insurance documentation may fragment across two separate files. True Day manages both the restoration and the reconstruction under a single contractor license, a single scope, and a single insurance documentation file. This is not a convenience feature. For insurance purposes it is a material structural difference in how the project is managed and documented.Credentials, Not Claims
Rather than lead with an unverifiable tenure claim, True Day leads with credentials you can look up today. Every item below links to the agency or body that issues it.
IICRC-Certified Firm
The Institute of Inspection, Cleaning and Restoration Certification is the governing body for the water damage restoration industry. Being a certified firm means True Day — the business entity — meets IICRC’s standards for insurance, continuing education, and complaint resolution. IICRC Firm ID: #927354-5258 Verify at iicrc.org.Utah general contractor license
Actively maintained with the Utah Division of Occupational and Professional Licensing. License: #960332-3505 Verify at dopl.utah.gov.BBB Accredited Business
Accredited through the Better Business Bureau — Paul Davis Restoration of Utah is not. Verify the current status and letter grade on the BBB profile.General liability insurance
Carried through Liberty Mutual, $1M per occurrence / $2M aggregate. Certificate of insurance available on request from (385) 247-9359.Workers’ compensation insurance
Carried through The Hartford, employer’s liability $1M / $1M / $1M. Required by Utah for every W-2 employee working on your property. Verify at laborcommission.utah.gov.Legal entity
Sole proprietorship — Michael Bass DBA True Day Water Damage Restoration. Business registered with the State of Utah. Entity record verifiable at secure.utah.gov/bes.Named W-2 technicians
Our crew — Marcus Rivera (Lead Restoration Technician), Sofia Mendoza (Mitigation & Remediation Specialist), and Michael Bass (Owner) — are all True Day W-2 employees. No subcontractors. Named with photos on the meet-the-team page.IICRC Firm Certification — What the Standard Requires
The Institute of Inspection, Cleaning and Restoration Certification is the recognized standards body for the professional water damage restoration, mold remediation, and fire and smoke restoration industries in the United States. IICRC Firm ID #927354-5258 means True Day Water Damage Restoration has registered as a certified firm under the IICRC’s firm certification program — which requires that the firm employ IICRC-certified technicians in the relevant technical areas, maintain industry-standard equipment, maintain liability insurance, adhere to the IICRC’s code of ethics, and comply with the relevant IICRC standards including ANSI/IICRC S500 (Standard for Professional Water Damage Restoration) and ANSI/IICRC S520 (Standard for Professional Mold Remediation). ANSI/IICRC S500 and S520 are not marketing claims — they are documented technical standards that specify: the moisture measurement instruments required and how they must be used; the dry standards for each material type and species; the dehumidification sizing methodology; the containment requirements for mold remediation; the personal protective equipment required for each contamination category; and the documentation that must be produced at each stage of the project. A company that asserts IICRC certification while failing to adhere to the S500 and S520 standards breaches the certification agreement. The certification is only as meaningful as the practice it reflects — and the practice is what we document on every project with daily moisture meter readings, psychrometric records, and thermal imaging reports that confirm the standard is being met.Owner-Operated — What It Means in Practice
True Day Water Damage Restoration is not a franchise. 11268 S 2865 W in South Jordan is our staffed office and equipment yard — the single home base of a small specialized contractor whose technicians respond to water damage events in South Jordan, Daybreak, Herriman, Bluffdale, Riverton, Draper, West Jordan, Sandy, and the Salt Lake Valley. The owner is a certified technician. The technicians who conduct assessments are the same technicians who manage drying projects from day one through day six or eight or ten, reading the same monitoring points every day, making the same equipment adjustments, and signing off on the same documentation that the adjuster sees. In a franchise or large multi-location model, the crew that responds to your emergency may be different from the crew that returns for daily monitoring. The technician who established the baseline may never return to confirm completion. The documentation may be produced by an office staff member who was not on site. We do not operate that way — not as a policy claim, but as a practical consequence of being a small owner-operated company with a specific service area. The technician who assesses your loss is the technician who runs your project — and at South Jordan addresses, they are on-site within 45 minutes under our written arrival guarantee. That is a structural fact about how we operate, not a marketing claim about how we feel about our customers.Insurance
True Day Water Damage Restoration carries active general liability insurance through Liberty Mutual ($1,000,000 per occurrence / $2,000,000 aggregate) and workers compensation insurance through The Hartford covering every W-2 technician. Both carriers are rated A or better by A.M. Best. A Certificate of Insurance (COI) is available upon request for property managers, commercial clients, and homeowners who require it before authorizing project work — call (385) 247-9359 and we send it within 24 hours. Learn more: License & Insurance DocumentationHow to Verify Every Credential Independently — About Five Minutes
You do not need to call True Day to verify our license, IICRC certification, BBB rating, or address — each is checkable through the issuing body directly. Insurance is the one exception: you request the Certificate of Insurance from us, then confirm it with the carrier yourself. Here is the exact sequence:
- Utah Contractor License: Go to dopl.utah.gov, select License Search, enter 960332-3505, and confirm the record shows True Day Water Damage Restoration with an active status.
- IICRC Certified Firm: Go to iicrc.org/searchcertifiedfirms/, enter firm number 927354-5258 or search “True Day Water Damage Restoration,” and confirm the certified firm status.
- BBB Accreditation: Go to bbb.org and search for “True Day Water Damage Restoration South Jordan UT.” Confirm the A+ rating and accredited status.
- Insurance Coverage: Call us at (385) 247-9359 and request a Certificate of Insurance (COI). Then call the carrier’s certificate verification number (Liberty Mutual for general liability, The Hartford for workers compensation) to confirm the policy is active. Do this before signing any contract.
- Physical Business Location: Search 11268 S 2865 W, South Jordan, UT 84095 on Google Maps. Confirm the address is a physical business location, not a UPS Store or a private mailbox. You are welcome to drive by during business hours.
Related Pages
True Day Water Damage Restoration | 11268 S 2865 W, South Jordan, UT 84095 | (385) 247-9359 | info@truedaywaterdamagerestoration.xyz | Utah Contractor License: #960332-3505 | IICRC Firm ID: #927354-5258
Named South Jordan customers who left reviews
Five of our 41 Google reviews are from named neighbors in four South Jordan neighborhoods. Click through to read what they actually wrote.
5.0 ★ average across all 41 reviews. We don’t paraphrase or republish customer words here — read them on Google, in the reviewer’s own voice.
Read all 41 reviews on Google →What IICRC standards actually mean
You will see these codes on our pages. Here is what each one covers and why we reference it.
Standard for Professional Water Damage Restoration
The foundation of our water damage work. Classifies water by category (1 clean, 2 gray, 3 black) and class (1 limited to 4 extensive). Sets drying benchmarks, airflow ratios, and the use of moisture meters as the deciding instrument for when drying is complete.
Standard for Professional Mold Remediation
Covers mold assessment, containment (6-mil poly, negative-pressure HEPA scrubbing), controlled removal of affected materials, and post-remediation verification. Our firm (#927354-5258) and two of our techs — Marcus Rivera (AMRT #246893) and Sofia Mendoza (AMRT #305127) — hold the Applied Microbial Remediation Technician credential against this standard.
Standard for Trauma and Crime Scene Cleanup
Governs biohazard, trauma, and unattended-death scene remediation. Requires full PPE, controlled removal to approved waste streams, antimicrobial treatment, and ATP verification. We follow it on every biohazard job.
Standard for Professional Fire and Smoke Damage Restoration
Covers soot removal, odor neutralization, structural cleaning after a fire, and the sequencing of mitigation vs. reconstruction. Informs our fire-damage work alongside our Utah GC License #960332-3505 for the rebuild side.
You can verify any IICRC Certified Firm by number at the IICRC Global Locator. Our firm number is 927354-5258.
Credentials FAQ
How to verify every claim we make on this page, and what we deliberately do not claim.
Where can I verify your Utah contractor license?
Where can I verify your IICRC Firm certification?
Can I see your Certificate of Insurance?
Are you bonded?
What about EPA Lead-Safe (RRP) certification for older homes?
IICRC S500: how we classify your water loss
Every water event is scored on two dimensions: category (what’s in the water) and class (how much of the structure is affected). The combination decides scope, equipment, timeline, and whether materials can be dried in place.
Category — what’s in the water
Clean water
Supply line failures, melted ice, rainwater, broken appliance water line not yet contaminated. Low health risk — standard PPE, materials often dry-in-place.
Gray water
Dishwasher discharge, washing machine, toilet overflow (urine only), aquarium, HVAC condensate overflow. Significant microbial content — heightened PPE, some porous materials removed.
Black water
Sewage backup, flood/groundwater, toilet overflow with solid waste, standing water that has sat long enough to degrade. Grossly contaminated — full PPE, most porous materials removed and disposed to approved waste streams.
Class — how much is wet
Minimal — under 5% of affected area is porous
Small loss on hard surfaces, limited absorption. Fastest drying, lowest equipment count.
Significant — 5–40% of area is porous
Standard residential loss. Air mover + LGR dehumidifier deployment per S500 ratios. Typical 3-5 day dry.
Most porous — ceiling, walls, insulation all wet; water from above
Water came in from a higher point (upstairs bathroom overflow, roof leak). Greater equipment count, longer drying, more likely controlled demolition.
Deeply saturated — hardwood, plaster, concrete, structural materials
Low-vapor-pressure materials that take significant drying time. Specialty equipment and extended drying — often needs heat drying or desiccant dehumidification.
The combination of category + class is the first thing we tell you after inspection: “Cat 1, Class 2” means standard clean-water loss, 3–5 day dry. “Cat 3, Class 4” means sewage into saturated hardwood — bigger scope, hard conversation. We tell you the finding honestly so you know what you are in.
9 signs of a restoration scam — the red flags
Water losses attract bad actors — especially after big storms. Here’s how to spot a firm you shouldn’t let in your home.
Door-knocking after a storm
Reputable restoration firms don’t chase storm damage door-to-door. If someone knocks claiming they “heard about the storm,” close the door.
Pressure to sign on first visit, without a written scope
Legitimate work starts with a written estimate you can read before you commit. “Sign now so we can start today” is a pressure sell.
Cash or full-payment demands upfront
Restoration work bills in mitigation + reconstruction phases, not one upfront lump. Cash-only is a red flag for an unlicensed operator.
No visible contractor license on truck or paperwork
Utah contractors must display their license. If you can’t see DOPL License #, it’s not a legal contractor.
“We’ll waive your deductible”
This is illegal in Utah. Deductibles are set by your policy, not the contractor. Any firm offering to “take care of” your deductible is proposing insurance fraud — which you share liability on.
Carrier is pressuring you to use a specific firm
You have the right to choose any licensed contractor. If the carrier presses, ask the question directly: “Am I required to use this firm?” The answer is no. The carrier will confirm.
No written warranty document
Legitimate workmanship warranties are in writing, with covered period, covered scope, and transfer terms. A verbal warranty is no warranty.
Can’t produce IICRC certification on request
IICRC Certified Firms have a registrant number you can verify at iicrc.org. If a firm can’t give you theirs — or balks when you ask — they’re not certified.
Reviews that look bot-written
Watch for: reviews all posted within a few days, same generic wording, reviewer accounts with no other activity, 5-star ratings with 3-word reviews. A real review usually has specifics — a tech name, a neighborhood, a scope detail.
Equipment staged for photos, not actually running
Some firms “deploy” equipment that doesn’t run — billing drying days without actually drying. Check that dehumidifier displays show grain depression and air movers are plugged in. Ask for the daily moisture readings on paper.
Verify True Day: Utah GC License #960332-3505 (searchable at Utah DOPL) + IICRC Firm #927354-5258 (searchable at iicrc.org) + BBB-accredited A-rated profile + 41 named Google reviews. Everything we claim is checkable from somewhere not on this page.
Verify our credentials yourself
Don’t take our word for any of this. Every number on this page is a public record in a database you can search. Click the Verify link beside each credential.
| Credential | Number / Status | Issuing Body | Verify |
|---|---|---|---|
| Utah General Contractor License | #960332-3505 · Active | Utah DOPL (Division of Occupational & Professional Licensing) | Verify at DOPL → |
| IICRC Certified Firm | #927354-5258 · Current | Institute of Inspection, Cleaning and Restoration Certification | Verify at IICRC → |
| BBB Accreditation | Letter grade A · Accredited | Better Business Bureau of Utah | View BBB profile → |
| General Liability Insurance | $1M per occurrence / $2M aggregate | Liberty Mutual · COI available on request | Call for COI → |
| Workers’ Compensation | EL $1M / $1M / $1M | The Hartford · COI available on request | Call for COI → |
| Business Registration | Michael Bass DBA True Day Water Damage Restoration | Utah Division of Corporations & Commercial Code | Search Utah Business → |
What we don’t do (and who we refer you to)
Restoration companies that claim to do everything either overpromise or subcontract silently. We’d rather tell you up front where our Utah contractor license and IICRC Firm scope ends — and who we’d call ourselves if we needed that work done.
What IICRC certifications actually mean (and which ones your technician should hold)
IICRC is the Institute of Inspection, Cleaning and Restoration Certification — the industry body that writes the technical standards (S500, S520, S700, S540) restoration contractors work to. "IICRC certified" is a phrase every restoration company uses. The specific certifications held matter more than the phrase. Here is what each one is, and which ones your technician should hold for which kind of work.
Firm vs. individual certifications
IICRC credentials come in two forms. A Certified Firm credential (ours is #927354-5258) covers the company as a legal entity — it means the firm has met IICRC’s business and training standards. A Registrant credential belongs to the individual technician — each person on the crew has their own IICRC Registrant number tied to specific course certifications they’ve completed. A legitimate restoration company has both: the firm credential, and individual technicians whose Registrant numbers show the specific course certifications relevant to the work they perform.
The five main technician certifications
What to ask when a technician arrives on your job
- "What’s your IICRC Registrant number?" — every certified technician should have one and should be able to provide it.
- "Which certifications do you hold?" — WRT at a minimum for water work; ASD and AMRT for anything beyond the simplest scopes.
- "Is your firm an IICRC Certified Firm?" — company-level credential separate from the technician’s. Both matter.
- "When did you take the course?" — IICRC certifications are not time-limited but should be refreshed every 4 years through continuing education. Current CE is a good quality signal.
• Marcus Rivera — WRT, ASD, AMRT (Registrant #246893)
• Sofia Mendoza — WRT, AMRT (Registrant #305127) — mitigation and mold specialist
• Daniel — WRT, ASD (Registrant #274615)
• Alex — WRT, ASD (Registrant #318742)
Firm credential: True Day Water Damage Restoration, IICRC Certified Firm #927354-5258.
Credentials — frequently asked questions
Utah code and industry standards we work to
Restoration work in Utah is governed by a specific stack of state statutes, industry standards, and federal regulations. Here is the explicit list of what applies to the work we do, with the governing authority for each. If you’re ever disputing a scope decision or an insurance line item, these are the citations that support (or should support) the choice.
Utah state statutes and regulations
| Governing authority | What it covers |
|---|---|
| Utah DOPL (Title 58, Chapter 55) | Contractor Licensing Act. Utah General Contractor License #960332-3505 is issued and enforced under this title. Covers scope, bonding, and renewal requirements. |
| Utah Insurance Code (Title 31A) | Governs the distinction between restoration contractors (us) and public adjusters. Separates the roles by law; a contractor cannot act as a public adjuster and vice versa. |
| Utah Admin Code R309 (Drinking Water) | Jordan Valley Water Conservancy District operates under this code. Hard-water chemistry documented here informs our water-heater age and supply-line failure patterns. |
| Utah DAQ asbestos rules (Admin Code R307-801) | Any demolition in pre-1980 structures suspected of containing asbestos triggers licensed abatement contractor requirements. We refer this work out to licensed Utah asbestos subs. |
| South Jordan City Business License | Local business licensing for our 11268 S 2865 W address and operations within city limits. |
IICRC standards (industry)
| Standard | What it covers |
|---|---|
| IICRC S500 | Professional Water Damage Restoration. Governs Category and Class determination, inspection methodology (Chapter 10), structural drying (Chapter 13), equipment selection, and documentation standards. |
| IICRC S520 | Professional Mold Remediation. Governs Condition classification, containment levels (Limited / Full / Enhanced Full), PPE requirements, clearance protocols, and the distinction between remediation and routine cleaning. |
| IICRC S700 | Professional Fire and Smoke Damage Restoration. Governs soot classification, HVAC decontamination requirements, cleaning sequence, and deodorization protocols. |
| IICRC S540 | Trauma and Crime Scene Cleanup. Referenced here but not performed by True Day — we refer trauma-scene work to specialized trauma cleanup firms with S540 training. |
Federal regulations
| Regulation | What it covers |
|---|---|
| EPA RRP Rule (40 CFR Part 745) | Lead-Safe Renovation, Repair, and Painting Rule. Pre-1978 construction with disturbed painted surfaces requires EPA-RRP-certified contractors. True Day refers RRP work to licensed Utah subs. |
| EPA Antimicrobial Registration | All disinfectants we apply carry EPA registration numbers verifiable on the product label. Products without EPA registration are not disinfectants and are not billed as such. |
| OSHA Bloodborne Pathogens (29 CFR 1910.1030) | Governs PPE and work practices on sewage, blood, and body-fluid cleanup. P100 respirators, Tyvek, double gloves, containment, and regulated waste disposal. |
| OSHA Respiratory Protection (29 CFR 1910.134) | Governs respirator fit-testing and medical clearance for every W-2 technician assigned to work requiring respiratory protection. |
Insurance industry standards
- Xactimate pricing — the industry-standard scope and pricing software. Prices are locked by Utah ZIP code and updated quarterly. All True Day scopes written in Xactimate format.
- Standard homeowners policy forms (HO-3, HO-5, HO-6) — Utah carriers use ISO-based policy forms. The sudden-and-accidental peril language, mold sub-limits, and water-backup exclusion all trace to these standard forms.
How quickly will someone arrive after I call?
Typical arrival times, door-to-door from our South Jordan dispatch:
- South Jordan — ~15 min
- West Jordan — ~20 min
- Riverton — ~25 min
- Bluffdale — ~25 min
- Herriman — ~30 min
- Draper — ~35 min
Weather, I-15 conditions, and time of day may extend these.
Make sure you’re calling us, not someone else
Several Utah restoration companies use words that overlap with our name — “True,” “Day,” “South Jordan,” or “Restoration.” The specific business behind this website is identified by all five of the following at once:
- Legal name: True Day Water Damage Restoration
- Owner: Michael Bass
- Address: 11268 S 2865 W, South Jordan, UT 84095
- Phone: (385) 247-9359
- Utah contractor license: #960332-3505
If any one of these doesn’t match the record you’re looking at, you’re looking at a different company. We are not affiliated with and do not share crews or ownership with any other restoration business.
Credentials verification table
Every row shows the credential, the exact registered number, which body issued it, and the direct public-lookup link so you can confirm the record yourself.
| Credential | Number | Issuing body | Verify link |
|---|---|---|---|
| IICRC Certified FirmFirm-level water damage restoration credential | 927354-5258 | IICRC — Institute of Inspection, Cleaning and Restoration Certification | IICRC Firm Locator → |
| Utah General Contractor LicenseState-issued contractor license, held in Michael Bass DBA True Day Water Damage Restoration | 960332-3505 | Utah DOPL — Division of Occupational and Professional Licensing | DOPL License Lookup → |
| BBB Accredited BusinessAccredited with letter grade A | Letter grade A | Better Business Bureau — Mountain West | BBB Profile → |
| General Liability Insurance$1M per occurrence / $2M aggregate | Liberty Mutual | Liberty Mutual Insurance Company | Certificate of Insurance on request |
| Workers CompensationEL $1M / $1M / $1M | The Hartford | The Hartford Financial Services Group | COI on request |
We do not display badges without numbers. A credential that cannot be looked up on the issuing body’s own site is not a credential — it is a graphic.
10 questions to ask any water-damage restoration company (our honest answers)
Print this. Ask every bidder. The best companies answer each question in one sentence with a number or a document. Below are our answers, including the two where we say no.
- What is your Utah contractor license number?#960332-3505, Utah DOPL. Verifiable at secure.utah.gov/llv.
- Are you an IICRC Certified Firm, and what is the firm ID?Yes — IICRC Certified Firm #927354-5258. Verifiable on the IICRC public locator.
- Which of your technicians hold IICRC WRT, ASD, and AMRT? Can you provide Registrant numbers?Yes. Marcus Rivera (WRT/ASD/AMRT, #246893), Sofia Mendoza (WRT/AMRT, #305127), Daniel (WRT/ASD, #274615), Alex (WRT/ASD, #318742). All on the IICRC public registry.
- Can you provide a Certificate of Insurance before the job starts?Yes. General Liability $1M/$2M (Liberty Mutual), Workers Comp EL $1M/$1M/$1M (The Hartford). COI emailed on request.
- Are you bonded?No. We do not carry a contractor bond and we don’t claim to. If a company advertises “bonded” without naming the surety and the bond amount, ask them to send you the bond face page before signing.
- Who holds the EPA Lead-Safe RRP certification for pre-1978 homes?We do not hold RRP. Any reconstruction on a pre-1978 home that disturbs painted surfaces is referred to an RRP-certified subcontractor — required by federal law.
- Which IICRC standard will the drying follow, and will I receive daily moisture logs?IICRC S500. Yes — daily moisture-reading logs are shared with you and submitted with the claim file.
- Who pulls reconstruction permits on my job, and who signs them?True Day pulls them under our Utah GC license #960332-3505. Michael Bass signs. We don’t sublet the reconstruction license.
- What warranty do you provide, and is it in writing and transferable?2-year transferable workmanship warranty + 90-day mold warranty, both in writing. Transferable once to a new homeowner within the covered period.
- Will you provide a Xactimate-format scope and work directly with my adjuster?Yes. Scope in Xactimate line-item format. We call, email, and share photos with your adjuster through close-out.
How we keep credentials current — the mechanics
Credentials are promises on paper. What matters is the annual renewal cycle that keeps them real.
IICRC Certified Firm status (ID #927354-5258)
- Annual renewal required — the firm must document continued compliance with IICRC standards
- Business insurance verification — general liability + workers’ comp current
- Technician credentials verified — at least one certified technician on staff in each certified category
- Code of Ethics commitment — signed annually
- Fee paid — firm membership dues
Individual IICRC Registrant renewals
Each of our four technicians (Marcus #246893, Sofia #305127, Daniel #274615, Alex #318742) maintains their individual Registrant status with:
- 14 continuing-education credits every 4 years
- Annual registration fee
- Current credentials in each certification category (WRT, ASD, AMRT as applicable)
Utah GC License #960332-3505
- Biennial renewal through the Utah Division of Occupational and Professional Licensing (DOPL)
- Continuing education required
- Insurance verification each cycle
- Clean complaint history — serious complaints can result in license suspension
What happens if credentials lapse
Honest answer: we would stop advertising them, and work would stop until they were reinstated. IICRC Firm status is required for carrier billing on most restoration jobs; GC license is required by Utah law for reconstruction over $3,000. Lapse would be a business-stopping event, not a cosmetic issue.
Verify independently
- IICRC Firm status: iicrc.org, search by firm name or ID #927354-5258
- Individual Registrants: iicrc.org, search by Registrant number
- Utah GC license: secure.utah.gov/llv/, search license #960332-3505
- BBB accreditation: BBB profile
Which crew member holds which IICRC certification
IICRC certifications are issued per individual, not per company — and each certification covers a specific scope. Here’s the exact matrix of who holds what on our team. Each cert number is independently verifiable on IICRC’s public cert lookup.
| Technician | IICRC # | Certifications held |
|---|---|---|
| Marcus Rivera | 246893 | Water Damage Restoration Technician (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation Technician (AMRT) |
| Sofia Mendoza | 305127 | Water Damage Restoration Technician (WRT), Applied Microbial Remediation Technician (AMRT) |
| Daniel | 274615 | Water Damage Restoration Technician (WRT), Applied Structural Drying (ASD) |
| Alex | 318742 | Water Damage Restoration Technician (WRT), Applied Structural Drying (ASD) |
What this matrix means in practice
- Any water loss — all 4 techs qualify (all 4 hold WRT)
- Large or complex drying job — Marcus, Daniel, or Alex is lead (all 3 hold ASD, the certification specifically for drying math and equipment calculation)
- Mold remediation — Marcus or Sofia is lead (both hold AMRT; others support)
- Combined water + mold job — usually a Marcus-and-Sofia pairing because both certs are in the same room
What we don’t yet hold
- Fire & Smoke Restoration Technician (FSRT) — we handle fire-adjacent water mitigation; for a large fire-restoration job (soot, smoke, structural rebuild from fire), we often partner with an FSRT-certified firm or recommend one
- Odor Control Technician (OCT) — same pattern; we do general odor work but for severe trauma or protein-fire odor, we may bring in a specialist
Each IICRC cert requires continuing education to maintain — so these aren’t one-time credentials, they’re ongoing. We renew on schedule and the cert numbers above remain active.
Why credentials have renewal schedules (and how we stay current)
Credentials aren’t a one-time event. Every one of ours has a renewal schedule, and losing the credential while using the firm name would be a problem for insurance acceptance and for warranty validity. Here’s the renewal reality so you know what maintaining these actually involves:
| Credential | Renewal cycle | What’s required |
|---|---|---|
| Utah GC License 960332-3505 | Every 2 years | Fee + continuing education hours per Utah DOPL (varies by license class); submission of insurance renewal certificates; no outstanding complaints or disciplinary actions |
| IICRC Firm 927354-5258 | Annual | Firm-level renewal fee; verification of continued compliance with S500/S520 standards and ethics code; required technician certification counts maintained |
| Individual IICRC certs (WRT, ASD, AMRT) | Every 4 years per cert, staggered across techs | Continuing Education Credits (CECs) — 14 CECs per cert cycle; renewal fee; verification that firm employment is current |
| Liberty Mutual GL ($1M/$2M) | Annual | Renewed each policy year; certificate of insurance updated and shared with Utah DOPL and anyone requiring it (adjuster, commercial customer) |
| The Hartford Workers Comp | Annual | Renewed each policy year; experience modifier updated based on claims history; certificate updated with any new hires |
| BBB Accreditation (A grade) | Annual | Accreditation fee; no outstanding complaints resolved outside policy; ongoing compliance with BBB code of business practices |
How CE hours actually work
- CECs are earned at IICRC-approved training courses — both in-person and online options
- Topics include updates to S500/S520 standards, new equipment technology, insurance-industry changes, OSHA compliance, and ethics
- Each tech on our crew tracks their own CECs; firm records are kept so we can show them to adjusters or auditors on request
- Lapsed CECs = suspended cert; we don’t let any cert lapse because our firm status depends on technician cert counts
Why this is a signal about any restoration company
- A company that lets its IICRC Firm status lapse (even temporarily) can’t legitimately claim the credential during that gap
- Verify current status on IICRC’s public cert lookup if you want to confirm — the firm number and individual cert numbers all check out there
- “Formerly IICRC-certified” is not the same as currently IICRC-certified; ask when the last renewal was if you want the current status
Who we train with (training partners + CE providers)
Our IICRC certifications and Utah licensing are the credential checkpoints, but ongoing training happens continuously through specific partners and providers. Here’s the ecosystem:
- IICRC-approved training schools: Our individual technician certs (WRT, ASD, AMRT) come from and are renewed through IICRC-approved providers. Multiple regional schools in Utah and nearby states
- Equipment manufacturer training: Dri-Eaz, Phoenix, Legend offer specific equipment-operation training when new generations ship; our team attends when relevant
- IICRC Regional Chapter meetings: Peer-learning environment; standards updates discussed; industry trends reviewed
- Utah DOPL continuing education providers: General Contractor license CE hours from state-approved providers
Specific trainings our team has attended
- Water Damage Restoration Technician (WRT): foundation cert for all techs; renewed per 4-year cycle
- Applied Structural Drying (ASD): drying math + equipment calculation; held by Marcus, Daniel, Alex
- Applied Microbial Remediation Technician (AMRT): mold scope; held by Marcus, Sofia
- OSHA Bloodborne Pathogens training: biohazard cleanup safety; whole team
- Equipment-specific training: specific manufacturer sessions on new equipment generations
- Insurance-industry sessions: occasional attendance at adjuster-focused training for scope-writing improvement
What we’re currently working toward (as of 2026)
- Potential FSRT (Fire & Smoke Restoration Technician) cert for one tech — evaluation ongoing
- Expanded ASD cert for Sofia — schedule permitting
- Specialty training on new-generation data-logger technology
Why we invest in training beyond the minimum
- Industry standards update periodically (S500, S520); current knowledge beats stale knowledge
- Equipment improves; new generations behave differently
- Insurance claim practices evolve; adjuster expectations shift
- Materials science changes (new flooring types, new building materials) affect how we respond
What we don’t train on because we don’t do that work
- Hazmat response (chemical, environmental) — we refer those scopes
- Trauma/crime-scene cleanup — specialist scope we refer
- Asbestos abatement specific training — separate Utah licensing we don’t pursue
- Specific brand/franchise training (e.g., SERVPRO methodology) — we’re independent
Verifying our individual certs
- IICRC’s public cert lookup at iicrc.org accepts individual cert numbers
- Marcus Rivera: cert #246893 (WRT/ASD/AMRT)
- Sofia Mendoza: cert #305127 (WRT/AMRT)
- Daniel: cert #274615 (WRT/ASD)
- Alex: cert #318742 (WRT/ASD)
- Firm cert: #927354-5258
How CE hours translate to actual on-job practice
- Standards updates (e.g., S500 revision) — implemented in our methodology at the firm level, every tech applies the new standard
- New equipment training — implemented across the equipment pool; everyone can use the new units
- Insurance-process updates — owner translates to our scope-writing templates
- Material-handling updates — techs apply directly on jobs where the material comes up
Restoration industry credentials — what matters, what’s marketing
The restoration industry has lots of credentials. Not all are equally meaningful. Here’s an honest comparison of what each credential actually tells you about a contractor:
| Credential | What it is | How meaningful |
|---|---|---|
| Utah GC license | State licensing to practice general contracting in Utah | REQUIRED for any legitimate contractor; verifiable on DOPL; a baseline, not a quality signal |
| IICRC Firm certification | Industry-body certification confirming firm meets standards for ethics, insurance, continuing-ed, methodology | MEANINGFUL — voluntary and the standards are genuine; many restoration contractors don’t carry it |
| Individual IICRC WRT/ASD/AMRT/FSRT | Specific technician certifications per scope type | MEANINGFUL per the specific scope — WRT alone is baseline; ASD/AMRT/FSRT are specialty |
| BBB Accreditation | Business Bureau accreditation with grade | MODERATELY MEANINGFUL — shows commitment to resolution + visible complaint history |
| “Bonded” | Contractor bond held with state or private party | LESS MEANINGFUL IN UTAH — bond isn’t required for our scope; some contractors advertise bond anyway |
| “Insured” (vague) | Claim of insurance without specific limits | LESS MEANINGFUL alone — demand to see the COI with specific limits |
| Specific carrier “preferred contractor” | Status with a specific insurance carrier | INFORMATIONAL — may mean faster claim processing; doesn’t mean quality standard |
| Franchise brand affiliation (e.g., Servpro, PuroClean) | Franchisee of a national brand | INFORMATIONAL — brand recognition isn’t quality; franchise standards vary |
| Associations (RIA, NIDR, state associations) | Trade association membership | LESS MEANINGFUL alone — membership requires fees + nothing else |
| Workers Comp | Covers employees if hurt on your property | MEANINGFUL — protects you from liability if a worker is injured |
| Specific equipment brands | Claims to use industry-leading brands | LESS MEANINGFUL — equipment is tooling; it’s who uses it and how that matters |
| Years in business | Length of operation | SOMEWHAT MEANINGFUL — stability signal, but new contractors can be excellent and old can be mediocre |
| Years of individual-owner experience | Owner’s time in the industry | MORE MEANINGFUL — owner experience shows in scope decisions |
| EPA Lead-Safe RRP | Federal certification for pre-1978 lead-paint work | MEANINGFUL FOR SPECIFIC SCOPE — required for lead-disturbing work; we don’t hold this and refer those scopes |
| Utah asbestos abatement license | Separate Utah licensing for asbestos work | REQUIRED for that specific scope — we don’t do asbestos; refer |
| Online “certifications” purchased | Pay-for-badge certifications | NOT MEANINGFUL — some restoration-industry badges are purchased without any skill verification |
What this comparison means practically
- Priority credentials to verify: Utah GC license, IICRC Firm + individual certs, specific COI, Workers Comp
- Credentials to appreciate but not weight heavily: BBB, bond (not required), carrier-preferred status
- Credentials to ignore: “insured” without specifics, generic association memberships, equipment-brand marketing, purchased online badges
How to actually verify any of these
- Utah GC license: DOPL public lookup (dopl.utah.gov)
- IICRC Firm + individual: IICRC public lookup (iicrc.org)
- BBB: bbb.org business lookup
- EPA Lead-Safe: EPA’s RRP firm search
- Specific COI: request from contractor; cross-check carrier contact if concerned
- Years in business: Utah Division of Corporations business entity search
What a contractor’s credential set signals in aggregate
- GC license + IICRC Firm + verified individual certs + specific COI: baseline professional standard; what you should expect
- GC license only, no IICRC Firm: general contractor without water-damage specific industry certification; may be competent but lacks specific standards
- No GC license visible: stop and verify before hiring
- Heavy franchise + association branding without specific individual credentials: marketing-heavy; verify the underlying work
Our credential set is deliberately specific and verifiable. Compare it against any other contractor you’re considering using the lookup links above.
How to verify any restoration contractor’s credentials — not just ours
Contractors advertise credentials. Verification takes about 15 minutes and tells you whether the credentials are real and current. Here is how to check — not just True Day’s, but anyone’s:
- Utah GC license. Go to Utah Division of Occupational and Professional Licensing (DOPL). Search the license number. Confirm status is Active, name matches, and expiration is in the future. (Our license: #960332-3505.)
- IICRC Certified Firm. Go to the IICRC website’s Find a Pro locator. Search by firm name or firm number. Confirm the firm is listed as currently certified. (Our firm number: #927354-5258.)
- Individual IICRC technician certifications. Ask the contractor for technician certification numbers. On the IICRC site, enter the certification number — the technician’s name and current credentials appear.
- General liability insurance. Request a Certificate of Insurance (COI) naming you as a certificate holder. Call the insurance agent listed on the COI to confirm the policy is active. A real COI is sent directly from the agent, not forwarded by the contractor.
- Workers’ compensation. Required for any firm with employees in Utah. The COI should show WC coverage alongside GL. No WC + employees on-site = red flag.
- BBB record (optional, not required). Search bbb.org by business name. Not every reputable firm is BBB Accredited — but the record shows complaints and resolution history, which is useful signal.
- Google Business Profile. Reviews across multiple months beat a cluster of recent reviews. Look at both the content and the review dates.
If a contractor pushes back on being verified, that is the answer. We publish our numbers so you can check them. Any firm worth hiring will do the same.