Credentials & Certifications
Credentials in the water damage restoration industry exist on a spectrum that homeowners and property managers rarely have the context to evaluate. At one end: a licensed general contractor who has completed the IICRC Water Damage Restoration Technician course and holds a certified firm registration — meaning the company is accountable to the Institute of Inspection, Cleaning and Restoration Certification’s standards for professional conduct, technical practice, and continuing education, and the technicians deploying to your home have been examined against those standards. At the other end: an unlicensed service provider who carries a shop vac and a consumer dehumidifier and calls it water damage restoration. Most of the field is somewhere between these two points. Understanding where a specific company sits — and what the credentials they claim actually require and mean — is the only way to evaluate the claim.
True Day Water Damage Restoration holds a Utah General Contractor License (#960332-3505) and an IICRC Certified Firm registration (Firm ID #927354-5258). We are based at 11268 S 2865 W, South Jordan, UT 84095. We are owner-operated — the same certified technicians who conduct the assessment and establish the drying scope are the technicians who run the project. Call us at (385) 247-9359.
Utah General Contractor License — What It Means for Restoration
Utah Contractor License #960332-3505 authorizes True Day Water Damage Restoration to perform licensed general contractor work throughout the state of Utah — including permitted structural repairs, drywall installation and finishing, flooring installation, and reconstruction from demolition to certificate of occupancy. This is not a specialty endorsement or a subcontractor registration. It is a full general contractor license, issued by the Utah Division of Occupational and Professional Licensing after examination, demonstrating financial responsibility through bonding and insurance, and subject to enforcement action for standards violations.
The significance for a homeowner navigating water damage restoration is specific: a restoration company without a general contractor license can dry your structure but cannot legally perform the reconstruction that follows. That means the homeowner must hire a separate licensed contractor for drywall replacement, flooring installation, and structural repairs — creating a coordination gap between the restoration scope and the reconstruction scope where damage may be disputed, timelines may diverge, and insurance documentation may fragment across two separate files. True Day manages both the restoration and the reconstruction under a single contractor license, a single scope, and a single insurance documentation file. This is not a convenience feature. For insurance purposes it is a material structural difference in how the project is managed and documented.
IICRC Firm Certification — What the Standard Requires
The Institute of Inspection, Cleaning and Restoration Certification is the recognized standards body for the professional water damage restoration, mold remediation, and fire and smoke restoration industries in the United States. IICRC Firm ID #927354-5258 means True Day Water Damage Restoration has registered as a certified firm under the IICRC’s firm certification program — which requires that the firm employ IICRC-certified technicians in the relevant technical areas, maintain industry-standard equipment, maintain liability insurance, adhere to the IICRC’s code of ethics, and comply with the relevant IICRC standards including ANSI/IICRC S500 (Standard for Professional Water Damage Restoration) and ANSI/IICRC S520 (Standard for Professional Mold Remediation).
ANSI/IICRC S500 and S520 are not marketing claims — they are documented technical standards that specify: the moisture measurement instruments required and how they must be used; the dry standards for each material type and species; the dehumidification sizing methodology; the containment requirements for mold remediation; the personal protective equipment required for each contamination category; and the documentation that must be produced at each stage of the project. A firm that claims IICRC certification but does not follow S500 and S520 is in violation of the certification agreement. The certification is only as meaningful as the practice it reflects — and the practice is what we document on every project with daily moisture meter readings, psychrometric records, and thermal imaging reports that confirm the standard is being met.
Owner-Operated — What It Means in Practice
True Day Water Damage Restoration is not a franchise. 11268 S 2865 W in South Jordan is a residential address — the home base of a small specialized contractor whose technicians have responded to water damage events throughout South Jordan, West Jordan, Sandy, Salt Lake City, Riverton, and Syracuse for years. The owner is a certified technician. The technicians who conduct assessments are the same technicians who manage drying projects from day one through day six or eight or ten, reading the same monitoring points every day, making the same equipment adjustments, and signing off on the same documentation that the adjuster sees.
In a franchise or large multi-location model, the crew that responds to your emergency may be different from the crew that returns for daily monitoring. The technician who established the baseline may never return to confirm completion. The documentation may be produced by an office staff member who was not on site. We do not operate that way — not as a policy claim, but as a practical consequence of being a small owner-operated company with a specific service area. The person you talk to when you call is likely the person who will be at your door within the hour. That is a structural fact about how we operate, not a marketing claim about how we feel about our customers.
Insurance and Bonding
True Day Water Damage Restoration carries general liability insurance and is bonded as required by the Utah Division of Occupational and Professional Licensing for licensed general contractors. Insurance and bonding documentation is available upon request for property managers, commercial clients, and homeowners who require it before authorizing project work. Learn more: License & Insurance Documentation
Related Pages
True Day Water Damage Restoration | 11268 S 2865 W, South Jordan, UT 84095 | (385) 247-9359 | info@truedaywaterdamagerestoration.xyz | Utah Contractor License: #960332-3505 | IICRC Firm ID: #927354-5258