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Terms of Service

Last Updated: October 1, 2026 Please read these Terms of Service (“Terms”) carefully before using the website at https://truedaywaterdamagerestoration.xyz/ or engaging the services of True Day Water Damage Restoration (“Company,” “we,” “us,” or “our”), located at 11268 S 2865 W, South Jordan, UT 84095. By accessing our website or scheduling, authorizing, or receiving any of our restoration services, you (“Client,” “you,” or “your”) agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Services Provided

True Day Water Damage Restoration provides professional water damage restoration, mold remediation, sewage cleanup, fire and smoke damage restoration, biohazard cleanup, and related property restoration services to residential and commercial clients throughout Salt Lake County, Utah, including South Jordan, West Jordan, Riverton, Sandy, Salt Lake City, and surrounding communities. All services are subject to a written estimate or authorization form agreed upon between you and True Day Water Damage Restoration prior to commencement of work. The scope of services, pricing, and timeline will be outlined in that documentation. We reserve the right to modify the scope of work if unforeseen conditions are discovered during the restoration process, with your knowledge and approval.

2. Acceptance of Estimates & Authorization

By signing an estimate, authorization to proceed, or work order — whether in person, electronically, or verbally — you authorize True Day Water Damage Restoration to perform the agreed-upon services at your property. You represent and warrant that you are the property owner or have the legal authority to authorize work to be performed on the property in question. Any changes to the original scope of work must be authorized by you in writing or via documented verbal approval before additional work is performed. Change orders may affect the final cost and timeline of the project.

3. Payment Terms

Payment for services is due as outlined in your estimate or invoice. We accept Visa, Mastercard, Discover, Debit, and Cash. The following terms apply:
  • A deposit may be required prior to the start of certain projects, as specified in your estimate.
  • Final payment is due upon completion of services unless otherwise agreed in writing.
  • Accounts not paid within 30 days of the invoice date may be subject to a late fee of 1.5% per month on the outstanding balance.
  • In the event of non-payment, we reserve the right to pursue collection through appropriate legal channels, and you agree to pay all reasonable collection costs, including attorney’s fees, if applicable.
  • If payment is being made through an insurance claim, you remain personally responsible for any amounts not covered by your insurer, including deductibles.

4. Insurance Claims

True Day Water Damage Restoration is experienced in working with homeowner and commercial insurance policies and can assist in documenting damage for your claim. However, please note the following:
  • We do not guarantee that your insurance carrier will approve or cover any particular scope of work or dollar amount.
  • Any assignment of insurance benefits (“AOB”) must be agreed upon in a separate written document and is subject to applicable Utah law.
  • You are responsible for understanding your policy’s coverage, deductibles, and exclusions. We recommend communicating directly with your insurance adjuster throughout the claims process.
  • Final responsibility for payment of services rendered remains with you, the property owner or authorized representative, regardless of insurance claim outcome.

5. Access to Property

You agree to provide True Day Water Damage Restoration and its employees, subcontractors, and equipment with safe, reasonable, and timely access to the affected property for the purpose of performing the agreed-upon services. Delays caused by restricted access may affect project timelines and could result in additional charges. We will take reasonable precautions to protect your property and belongings while on-site. However, we are not responsible for pre-existing damage, normal wear and tear, or damage resulting from conditions that were not disclosed to us prior to beginning work.

6. Disclaimer of Warranties

True Day Water Damage Restoration performs all services in a professional and workmanlike manner using industry-standard equipment and techniques. However, we make no guarantee that restoration services will return a property to its exact pre-loss condition in all cases, particularly where significant structural damage, long-term water intrusion, or pre-existing deficiencies exist. Our website and its content are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the website will be error-free, uninterrupted, or free of viruses or other harmful components.

7. Limitation of Liability

To the fullest extent permitted by applicable law, True Day Water Damage Restoration shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services, even if we have been advised of the possibility of such damages. Our total liability to you for any claims arising from services rendered shall not exceed the total amount paid by you to us for the specific project giving rise to the claim. Nothing in these Terms limits our liability for gross negligence, willful misconduct, or any liability that cannot be excluded under applicable Utah law.

8. Mold Disclosure

Mold remediation services are performed in accordance with industry guidelines and applicable standards. You acknowledge that:
  • Mold remediation reduces mold to normal environmental levels but does not guarantee that mold will never return if moisture conditions are not addressed and corrected by the property owner.
  • It is your responsibility to repair or correct the underlying moisture source (e.g., plumbing leaks, roof leaks, poor ventilation) to prevent mold recurrence.
  • We recommend post-remediation testing by an independent, certified industrial hygienist to verify clearance, which is a separate service not provided by True Day Water Damage Restoration unless explicitly included in your estimate.

9. Intellectual Property

All material on the True Day Water Damage Restoration website, including text, images, graphics, logos, and service descriptions, belongs to True Day Water Damage Restoration or its content licensors, and is safeguarded by relevant copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any website content without our prior written consent.

10. Website Use & Prohibited Conduct

By using our website, you agree not to:
  • Use the website for any unlawful purpose or in violation of any applicable local, state, or federal law
  • Attempt to gain unauthorized access to any part of the website or its related systems
  • Transmit any harmful, offensive, or disruptive content through any contact forms or communications channels on the website
  • Use automated tools, bots, or scrapers to collect data from the website without our written permission
  • Misrepresent your identity or affiliation when submitting inquiries or requesting services
We reserve the right to block access to users who violate these terms.
Our website may contain links to third-party websites for your convenience and reference. These links do not constitute an endorsement of those sites or their content. We have no control over the content, privacy practices, or availability of third-party websites and accept no responsibility for them. Your use of any third-party site is at your own risk and subject to that site’s own terms and privacy policy.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the state and federal courts located in Salt Lake County, Utah. Before initiating any legal action, you agree to contact us directly at (385) 247-9359 or info@truedaywaterdamagerestoration.xyz to attempt to resolve the dispute informally. We will make a good-faith effort to reach a mutually agreeable resolution within 30 days of receiving your written notice of dispute.

13. Indemnification

You agree to indemnify, defend, and hold harmless True Day Water Damage Restoration and its owners, employees, subcontractors, and agents from and against any claims, liabilities, damages, losses, or expenses — including reasonable attorney’s fees — arising out of or in any way connected with your use of our website, your misrepresentation of your authority to authorize work on a property, or your violation of these Terms.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website, with the “Last Updated” date revised accordingly. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

15. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The remaining provisions of these Terms shall remain in full force and effect.

16. Entire Agreement

These Terms of Service, together with any written estimates, work authorizations, or service agreements signed between you and True Day Water Damage Restoration, constitute the entire agreement between the parties with respect to your use of our website and services, and supersede all prior or contemporaneous understandings, agreements, representations, and warranties.

17. Contact Us

If you have any questions about these Terms of Service, please contact us: True Day Water Damage Restoration 11268 S 2865 W South Jordan, UT 84095 Phone: (385) 247-9359 Email: info@truedaywaterdamagerestoration.xyz Website: truedaywaterdamagerestoration.xyz/contact-us/

Terms of service — what you’re agreeing to, in plain English

The full legal text appears elsewhere on this page or in your service authorization document. This block is the plain-English summary of what matters most.

What you’re agreeing to by hiring us

  • Pay for completed work at the scope we agreed to, or at supplemental scope you authorize during the job
  • Grant access to your property for the crew to perform the agreed work
  • Authorize us to communicate with your insurance adjuster on scope + billing (if direct-billing)
  • Allow photos + moisture readings as part of job documentation and insurance claim

What we’re agreeing to

  • Perform work to IICRC S500/S520/S700 standards as applicable
  • Carry Utah GC License #960332-3505 + current workers’ comp + general liability insurance
  • Issue a written warranty on completed work (2-year transferable workmanship + 90-day mold)
  • Document the job in writing + photos, available to you anytime
  • Communicate meaningful changes to scope + cost before proceeding
  • Refer you to a specialty trade when work falls outside our scope

Dispute resolution

If something goes wrong, the preferred resolution path is:

  1. Call us directly — owner Michael Bass. 90% of disputes resolve here.
  2. Utah BBB mediation through our Accredited Business file (letter grade A).
  3. Utah Division of Occupational and Professional Licensing (DOPL) if the dispute involves our GC license.
  4. Utah Division of Consumer Protection for general consumer concerns.
  5. Utah courts as a last resort. Venue in Salt Lake County, Utah law applies.

What our terms do NOT include

  • Mandatory binding arbitration that waives your right to court
  • Class-action waivers
  • Clauses preventing you from leaving honest reviews
  • Automatic recurring charges after a one-time service
Question about our terms?Call (385) 247-9359. Michael Bass will answer directly — terms exist to protect both sides, not to trap you.

What the service agreement actually says — in plain language

The formal terms govern the agreement. Here is the same material in sentences the homeowner can read without a dictionary:

You hire us to do a scoped job. The scope is written down before work starts, including what is included, what is not included, and what we expect the cost to be. If scope changes, you see the change in writing before we do the work.
We bring the equipment, the certifications, and the labor. You provide access, utilities (power and water), and reasonable work-site conditions. If a condition on arrival makes safe work impossible, we document it and discuss adjustments.
You are expected to pay for work completed. If insurance is paying, we bill the carrier directly and the homeowner is responsible for the deductible and any items not covered. Payment terms are stated on the signed scope.
We warrant our workmanship for 2 years. If something we installed or did fails under normal conditions during the warranty period, we return and address it. Transferable once to a buyer if the home sells. The warranty does not cover damage from new causes or lack of maintenance.
Disputes resolve in Utah. If a conflict arises, the governing law is Utah state law. Most disputes resolve at the project-manager-and-owner level before any formal process. Mediation is the first formal step; the terms describe what comes after that.
Either side can walk from the scope with notice. See the cancellation policy for the specifics. Walking away from a scope is not a breach — it is one of the paths an in-progress job can take.

The formal document is what signs; this plainer version is what we would say if we were explaining it at the dining-room table.