Verify us in one click before you call
- IICRC Certified Firm #927354-5258 — search the IICRC Global Locator for “True Day”.
- Utah contractor license #960332-3505 — look it up on Utah DOPL.
- BBB — see our BBB profile.
- Insured: general liability $1M/$2M (Liberty Mutual); workers’ compensation (The Hartford).
- Technicians: Marcus Rivera (IICRC WRT/ASD/AMRT #246893) and Sofia Mendoza (WRT/AMRT #305127) hold Applied Microbial Remediation certification.
Named Technicians With Verifiable IICRC Credentials
Every job in South Jordan and the Salt Lake Valley is run by one of the five people below. All W-2 True Day employees. No subcontractors. Each individual IICRC Registrant ID is verifiable at iicrc.org.
IICRC-Certified Firm
True Day Water Damage Restoration is registered as an IICRC-Certified Firm — the business entity itself meets IICRC’s standards for insurance, continuing education, and complaint resolution.
IICRC Firm ID: #927354-5258
Look up any IICRC Firm or Registrant ID at iicrc.org.
Michael Bass
Owner · True Day Water Damage Restoration
Marcus Rivera
Lead Restoration Technician
- WRT — Water Damage Restoration Technician
- ASD — Applied Structural Drying
- AMRT — Applied Microbial Remediation Technician
Sofia Mendoza
Mitigation & Remediation Specialist
- WRT — Water Damage Restoration Technician
- AMRT — Applied Microbial Remediation Technician
Daniel
Water Mitigation Technician
- WRT — Water Damage Restoration Technician
- ASD — Applied Structural Drying
Alex
Restoration Technician
- WRT — Water Damage Restoration Technician
- ASD — Applied Structural Drying
License & Insurance
The following licensing and insurance documentation applies to all work performed by True Day Water Damage Restoration throughout Utah. Property managers, commercial clients, homeowners, and insurance adjusters who require documentation for project authorization or claim processing may request certificates directly at (385) 247-9359 or info@truedaywaterdamagerestoration.xyz.
Utah General Contractor License
License Number: #960332-3505
Issuing Authority: Utah Division of Occupational and Professional Licensing (DOPL)
License Type: General Contractor
Scope: Licensed to perform general contractor work throughout the state of Utah, including permitted structural repairs, drywall installation, flooring installation, and reconstruction from licensed demolition through certificate of occupancy.
Utah contractor license verification is publicly available through the Utah Division of Occupational and Professional Licensing at dopl.utah.gov. Property owners and managers should check the active license status before hiring any contractor for work. An unlicensed contractor performing work that requires a license is a violation of Utah Code and may affect the homeowner’s ability to recover damages for defective work through the Utah Residence Lien Recovery Fund or other legal mechanisms.
The practical significance of a general contractor license for water damage restoration: True Day can legally perform and permit the reconstruction that follows drying — drywall replacement, flooring installation, structural framing repairs, and finish work — without requiring the homeowner to hire a separate licensed contractor for the rebuild phase. This eliminates the coordination gap between the restoration scope and the reconstruction scope that arises when a restoration company without a general contractor license completes the drying and leaves the reconstruction to a separately engaged contractor.
IICRC Firm Certification
Firm ID: #927354-5258
Issuing Authority: Institute of Inspection, Cleaning and Restoration Certification (IICRC)
Certification Type: IICRC Certified Firm
The Institute of Inspection, Cleaning and Restoration Certification is the recognized standards body for professional water damage restoration, mold remediation, and fire and smoke restoration in the United States and internationally. IICRC Certified Firm status requires that the firm: employ IICRC-certified technicians in the applicable technical disciplines; maintain current general liability insurance; adhere to the IICRC Standards of Ethics; and comply with the applicable IICRC technical standards, including ANSI/IICRC S500 (Standard for Professional Water Damage Restoration) and ANSI/IICRC S520 (Standard for Professional Mold Remediation). IICRC firm certification is subject to revocation for ethics violations or failure to maintain certification requirements. Firm status can be verified at iicrc.org.
General Liability Insurance
True Day Water Damage Restoration carries general liability insurance as required by the Utah Division of Occupational and Professional Licensing for licensed general contractors. Certificates of insurance naming a property owner, property manager, or commercial client as an additional insured are available upon request prior to project commencement. Contact us at (385) 247-9359 or info@truedaywaterdamagerestoration.xyz with the required additional insured information and the certificate will be issued before work begins.
Bonding
True Day Water Damage Restoration is bonded as required by Utah licensing requirements for general contractors. Bonding documentation is available upon request for commercial clients and property managers requiring it as a condition of project authorization.
Why Verify Before You Hire
In Utah, any person can market water damage restoration services without a license, without certification, and without insurance. There is no state registration requirement for water damage companies that do not perform reconstruction. A company that limits its work to extraction and drying — and does not perform structural repairs — is not required to hold a contractor license under Utah law. This means the homeowner’s primary protections are: (1) verifying contractor license status through Utah DOPL before authorizing reconstruction work, and (2) verifying IICRC Firm certification status through iicrc.org before authorizing restoration work that will be documented for insurance claims.
A water damage restoration company that does not hold an active Utah contractor license cannot legally perform the reconstruction phase of your project — regardless of what their marketing materials state. If they perform unlicensed contractor work, the homeowner’s recourse in the event of defective work is significantly limited compared to work performed under a licensed contractor agreement.
Related Pages
True Day Water Damage Restoration | 11268 S 2865 W, South Jordan, UT 84095 | (385) 247-9359 | info@truedaywaterdamagerestoration.xyz | Utah Contractor License: #960332-3505 | IICRC Firm ID: #927354-5258
Specific coverage limits + verification process
Here are the exact numbers that back our work — licenses, policy carriers, limits — and how to verify any of them independently.
License + firm status
| Credential | Identifier | Verify at |
|---|---|---|
| Utah General Contractor License | #960332-3505 | secure.utah.gov/llv/ |
| IICRC Certified Firm | #927354-5258 | iicrc.org (search firm name or ID) |
| BBB Business Profile | Grade A | BBB profile page |
Insurance coverage
| Policy | Carrier | Limits |
|---|---|---|
| General Liability | Liberty Mutual | $1M per occurrence / $2M aggregate |
| Workers’ Compensation | The Hartford | Employers Liability $1M / $1M / $1M |
Technician individual credentials
Each of our four W-2 technicians holds individual IICRC Registrant status, independently verifiable at iicrc.org:
- Marcus Rivera — WRT, ASD, AMRT — #246893
- Sofia Mendoza — WRT, AMRT — #305127
- Daniel — WRT, ASD — #274615
- Alex — WRT, ASD — #318742
Certificate of Insurance (COI)
Available on request within 24 hours. Needed for commercial jobs, HOA jobs, any property manager requiring one before authorization. Call (385) 247-9359 and we’ll have it sent same-day during business hours.
Verification walk-through
- GC license: Go to secure.utah.gov/llv/, enter “960332-3505” in the license number field. Status should show “Active.”
- IICRC Firm: Go to iicrc.org, use the Firm Finder, search for “True Day” or by Firm ID.
- Individual tech: Same site, Registrant Finder, enter the Registrant number.
- BBB: Click the link above or go to bbb.org and search “True Day Water Damage Restoration South Jordan.”
What to do if something doesn’t verify
Call us at (385) 247-9359. If an active license or firm status shows anything but current, we need to know — and we’ll walk you through what’s going on while we fix it.
How insurance adjusters verify a contractor’s credentials
On any direct-bill restoration claim, your adjuster independently verifies our credentials before authorizing payment. Here’s what they check and why it matters to you.
What adjusters verify about us
- Current GC license status with Utah DOPL. Expired or suspended licenses mean the carrier won’t authorize reconstruction scope under our firm.
- Certificate of Insurance (COI) showing current General Liability + Workers’ Comp. Carriers want to see policies in force.
- IICRC Certified Firm status for mitigation scope. Non-certified firms often get pushed off direct-bill arrangements.
- No open DOPL complaints that would indicate workmanship pattern problems.
- No bankruptcy filings within recent years — carriers want to know we’ll be around to warranty the work.
What they’re verifying about the technicians who show up
- Individual IICRC Registrant status on the lead tech for the specific scope (WRT for water mitigation, AMRT for mold, ASD for structural drying).
- Current W-2 employment (vs. 1099 contractor). Larger carriers increasingly require this.
- Documentation workflow — FLIR + Protimeter readings with photos tied to scope. Carriers whose adjusters write a lot of restoration claims recognize the standard documentation format and process scopes faster.
Why this matters to you
Credentials that pass the carrier’s own verification process = faster claim approval, fewer supplement disputes, less back-and-forth. Firms that fail verification often end up in prolonged scope battles that delay reconstruction by weeks.
Insurance partners we work with regularly
Standard national carriers: State Farm, Allstate, Farmers, USAA, Liberty Mutual, Nationwide, Progressive, Travelers. Regional: Bear River Mutual, Pioneer State Mutual. If your carrier isn’t a household name, we still handle it — the IICRC + Xactimate workflow is standardized across the industry.
What to ask YOUR adjuster
- “Is True Day on your preferred vendor list?” — some carriers maintain lists; being on them accelerates authorization but is not required for direct billing.
- “What’s the typical turnaround for mitigation payment on an approved scope?” — sets expectations.
- “Will supplements require re-approval or just documentation?” — depends on dollar amount + specific carrier.
What each credential actually covers — and what it doesn’t
Credentials sound similar on paper but they do very different jobs. Here’s a plain-language breakdown of what each one on our page actually means for your protection:
| Credential | What it covers | What it does NOT cover |
|---|---|---|
| Utah GC license 960332-3505 | Authorizes us to do general contracting (demolition, framing, drywall, flooring, trim, paint) in Utah under state regulation | Not an engineer’s stamp; not a plumbing or electrical license; not a specialty-trade license (asbestos, meth, hazmat) |
| IICRC Firm #927354-5258 | Confirms we meet IICRC’s firm-level standards for ethics, continuing education, insurance, and procedure (S500, S520 required) | Not a government license; voluntary industry certification |
| Individual IICRC certs | Each tech’s personal cert in Water (WRT), Drying (ASD), Mold (AMRT), or Fire (FSRT) — verifiable by cert number on IICRC’s public lookup | A cert in Water doesn’t mean certified in Mold; always check the specific cert for your specific job |
| GL $1M/$2M (Liberty Mutual) | Protects you if we damage your property or someone is hurt because of our work — up to $1M per occurrence, $2M aggregate per year | Doesn’t cover work defects (that’s warranty), doesn’t cover our own employees (that’s workers comp) |
| Workers Comp (The Hartford) | Covers injuries to our W-2 technicians while they’re on your property — so you’re not liable | Doesn’t cover subcontractors (we don’t use any on the restoration work) |
| BBB profile | Independent trust signal; BBB has a complaint record on us if there ever is one | Not a license or warranty; voluntary accreditation |
What’s NOT on our credentials page — and why
- No contractor bond. Utah doesn’t require one for our scope. Some states do; Utah doesn’t. We mention this so you don’t have to guess.
- No EPA Lead-Safe RRP certification. We don’t do work on pre-1978 painted surfaces that disturbs lead paint. If your home is pre-1978 and the scope involves disturbing paint, we refer you to an RRP-certified contractor — and we tell you up front rather than guessing.
- No asbestos abatement license. Asbestos work in Utah requires a state-certified abatement contractor — separate from our GC license. Any suspected asbestos is referred.
How to request documents + verify our credentials yourself
Verifying a restoration company’s credentials before you hire them is reasonable and encouraged. Here’s exactly how to verify ours — both through official sources (which is the gold standard) and by requesting documents directly from us.
Independent verification (do this before anything else)
| Credential | Where to verify |
|---|---|
| Utah GC License 960332-3505 | Utah DOPL (Division of Occupational and Professional Licensing) at dopl.utah.gov — search by license number |
| IICRC Firm 927354-5258 | IICRC public cert lookup at iicrc.org — search by firm number |
| Individual IICRC cert numbers (Marcus 246893, Sofia 305127, Daniel 274615, Alex 318742) | Same IICRC lookup — search by individual cert number |
| BBB Profile | bbb.org — our profile is at bbb.org/us/ut/south-jordan-/profile/water-damage-restoration/true-day-water-damage-restoration-1126-1000182940 |
| Business entity | Utah Division of Corporations and Commercial Code — sole proprietorship under Michael Bass is on file |
Requesting documents from us directly
- Certificate of Insurance (COI) — email with the request; typically returned same business day as a PDF
- License wallet-card copy — same request method; current renewal is on file
- IICRC Firm cert — current year’s cert emailed as PDF
- W-9 (if required for payment to us) — emailed on request
- References from past jobs — we provide 2-3 recent-customer references by phone or email if you want to call people who’ve worked with us
What a legitimate COI should show
- Agency name, policy number, carrier (Liberty Mutual for our GL)
- Policy effective date and expiration date — current, not expired
- Specific coverage limits ($1M/$2M for us on GL; $1M each / $1M disease policy / $1M each employee for WC)
- Named insured matches the company doing the work
- Certificate holder listed is you or your business, if the COI is specifically for your project
Questions to ask when checking
- Does the DOPL record show the license is current, not suspended or lapsed?
- Does the IICRC record show the firm cert is current, not expired?
- Does the BBB profile show any unresolved complaints?
- Does the COI effective date cover the dates you’ll have us working on your property?
- Is there any public disciplinary action on the Utah DOPL record?
What should trouble you if you find it
- License number doesn’t match a current record, or returns a different company name
- IICRC Firm lookup returns “not found” or shows an expired status
- COI dates don’t cover the work period, or coverage limits are below what the job scope requires
- BBB profile shows multiple unresolved complaints or a lower grade
If anything doesn’t check out on us, tell us directly — sometimes the online records lag by a few weeks. We can show you the paperwork while the public record catches up.
Insurance adjustments for larger commercial jobs
Our standard GL ($1M/$2M) + WC covers almost all residential and small-commercial work. For larger commercial jobs, some facility customers require higher limits or specific policy riders. Here’s how we handle insurance scaling for the big jobs:
- General Liability: $1M per occurrence / $2M aggregate (Liberty Mutual)
- Workers Compensation: Statutory + $1M Employer’s Liability (The Hartford)
- Covers single-family residential, most multi-family unit work, small-to-medium commercial
- Larger commercial facility with specific contractor insurance requirements (often $2M+/$5M+)
- Hospital, medical, or healthcare facility with elevated liability contractual requirements
- Government or municipal contract work with specific insurance minimums
- Property management company requirement for additional-insured coverage with higher limits
- Specific lease exhibit that requires contractor insurance above our standard
How we scale up when needed
- Project-specific umbrella endorsement — our broker can arrange a project-specific endorsement that temporarily increases limits for a specific job; typically 2-3 business days
- Specific additional-insured endorsements — adding your landlord, property manager, or specific entity as additional insured; blanket endorsement on our GL covers most, specific endorsement for custom situations
- Permanent umbrella policy — we don’t currently carry a permanent umbrella above our standard GL; for jobs that need higher limits ongoing, project-specific endorsement is our standard approach
What we won’t adjust
- We won’t drop coverage requirements on our side to accept a job (our minimum insurance is a fixed requirement, not negotiable)
- We won’t go uninsured for specific scopes to save money — some risk categories we don’t take jobs for because insurance for them isn’t economic (hazmat, environmental)
- We won’t accept customer-provided waivers that would transfer our standard liability to the customer
How to request COI with specific terms
- Email with the specific additional-insured, higher limits, or policy language the facility requires
- Our broker reviews; typical turnaround 1-3 business days
- Approved COI emailed as PDF; often includes a specific policy number for the project
- Fee for custom endorsement work: usually absorbed as part of the job scope (not billed separately)
What we can’t provide quickly
- Complete replacement of our carrier (switching from Liberty Mutual to another underwriter mid-project)
- Coverage categories we don’t carry (environmental, professional liability for engineering, errors-and-omissions for specialty scopes)
- Non-standard rider language that would materially expand our liability beyond our policy
For facility managers negotiating with us
- Share your contractor insurance requirements document early in the process — we review and respond before the first job starts
- If your requirements are above what we can economically provide, we tell you honestly rather than committing to something and discovering a gap mid-job
- Alternative: for very large or specialized commercial scope beyond our insurance capacity, we may recommend a larger partner contractor and step back
Call the owner (Michael) at (385) 247-9359 for custom insurance requirements. Standard COI is email-delivered same business day typically.
Contractor insurance misconceptions (what customers often get wrong)
Our GL + Workers Comp policies cover specific things and don’t cover others. Confusion about what contractor insurance means can lead to false reassurance. Here are the misconceptions we encounter most often:
Reality: Our GL covers damage WE cause to your property or injury to third parties DUE to our work. It doesn’t cover: pre-existing conditions, work defects (that’s warranty), damage you cause to your own property, or losses unrelated to our work.
Reality: Insurance covers losses within scope; written contract defines the scope. Without a contract, insurance can’t tell what was in scope. Both matter.
Reality: Workers comp covers OUR W-2 employees. If a subcontractor’s uninsured worker is hurt on your property, you could still face liability. We don’t use subs on restoration work; this is one reason why.
Reality: Most residential claims are under $1M. Large commercial, catastrophic residential losses, or multi-party liability can exceed. Your own homeowner’s or commercial property policy covers the gap; our GL isn’t the only safety net.
Reality: Utah GC license 960332-3505 confirms we meet state licensing requirements. Quality is a function of our methodology, team, and standards — not just the license itself. The license is a baseline, not a quality certification.
Reality: IICRC is an industry-standards body, not a government agency. Firm 927354-5258 is a voluntary industry certification. It’s meaningful because the standards are rigorous and we meet them, but it’s not government licensing.
Reality: We’re responsible for things we cause or scope-related issues. Unrelated events (your dishwasher failing while we’re drying a basement, for example) are your matter. We help where we can but we aren’t substituting for your own homeowner’s insurance.
Reality: Nothing covers your deductible except you paying it. Contractor insurance (ours or anyone’s) can’t legally waive your insurance deductible — that’s insurance fraud in Utah. If someone offers to “cover your deductible,” it’s a red flag.
Reality: Depends on the structure. If a subcontractor is on our scope and we hired them, generally yes. If we recommended a separate contractor and you contracted directly with them (as with our trade partners), responsibility sits with them. We disclose which structure applies.
Reality: Our GL defends us from suit; it doesn’t defend you. Your homeowner’s policy may defend you from suit as the property owner. If a dispute escalates, your attorney represents you; our GL carrier represents us.
What to ask any contractor about insurance
- Can I see the certificate of insurance (COI)?
- What are your specific coverage limits?
- Who’s named as additional insured on your policy?
- What’s your policy’s exclusion for subcontractor work? (If they use subs)
- What happens if damage exceeds your policy limits? (Does their personal liability extend?)
Insurance is a safety mechanism within specific scope. The contract defines the scope, and insurance covers failures within it. Both are necessary; neither alone is sufficient.
Restoration-contractor insurance is different from standard general-contractor insurance
Restoration work has specific risk profiles that standard GL policies don’t always cover well. Here’s what differs and what matters:
- Pollution liability (Cat 3 water, mold spores, soot, biohazard)
- Mold-specific liability (post-remediation mold claims)
- Odor remediation claims (persistent smells after fire scope)
- Secondary damage from drying equipment (electrical issues, moisture migration)
- Water-usage claims (customer bills elevated due to extraction + cleaning water)
- Specialty-tool damage (expensive thermal cameras, moisture meters)
How our Liberty Mutual GL handles restoration risks
- Standard $1M occurrence / $2M aggregate covers general property damage caused by our work
- Mold coverage: standard GL typically has mold sublimit (often $25,000-$100,000); we verify specific terms with our broker
- Pollution liability: limited in most standard GLs; we don’t take jobs that would exceed what our policy covers
- Specialty tool coverage: separate inland marine coverage for our equipment
- Property-of-others (customer’s property we’re working on): limited by GL terms; written scope documentation protects both sides
What a restoration-specific insurance package should include
- Commercial General Liability (CGL) — our Liberty Mutual policy
- Pollution Liability or endorsement — important for Cat 3 and mold scope
- Property-of-others coverage — for customer property during our work
- Workers Compensation — our Hartford policy
- Commercial Auto — our service vehicles
- Umbrella/excess liability — project-specific endorsement available via our broker when needed
What customers often don’t realize about restoration insurance
- Standard homeowner’s insurance has NOT been designed to interact seamlessly with restoration contractor’s GL on complex claims
- Mold claims specifically have sub-limits on both sides — your policy may cap mold at $5,000; our GL may cap mold-related claims similarly
- Pollution-related claims (Cat 3 water, biohazard, chemical) can exceed standard GL limits — umbrella sometimes needed for larger scope
- Scope-written-in-Xactimate protects both sides because it defines exactly what work was in scope
How we handle the gap between our GL and your situation
- If a scope would need coverage we don’t have, we either decline the job or refer to a contractor with the right coverage
- Specific coverage requests from customers (certificate of insurance to a specific commercial facility, specific endorsement language) handled via our broker
- Mold and pollution scope within our limits are confirmed in writing before work starts on larger-scope jobs
What’s not covered by our GL (even on restoration scope)
- Work defects (that’s warranty, not insurance)
- Damage from pre-existing conditions documented at scope start
- Damage to our own property or tools (that’s inland marine)
- Our employees’ injuries (that’s Workers Comp)
- Punitive damages in lawsuits
- Specific exclusions in policy (lead, asbestos, meth, nuclear/war — standard GL exclusions)
What this means in practice for customers
- Our GL protects you from damage we cause within our scope
- Your homeowner’s or commercial property policy covers the loss itself
- Together, both policies cover the normal risk profile
- Specific gaps (mold-sublimit, pollution-exceeding scope) are discussed before work starts if the scope has that exposure
How to verify restoration-specific coverage
- Ask for COI with specific coverage categories listed (not just “liability”)
- Ask about mold and pollution sublimits specifically
- Ask about umbrella or project-specific endorsement availability
- Verify the contractor’s firm size matches their coverage — a 4-tech operation like us can run on standard $1M/$2M; a 20-tech operation needs more
If your situation would require insurance coverage above our standard, we tell you honestly before you sign anything. That’s the point of having the conversation specifically.
How to request a Certificate of Insurance properly
A Certificate of Insurance (COI) is standard in commercial work and is reasonable to request on a residential restoration job over a certain size. Most homeowners never ask for one — not because they shouldn’t, but because they don’t know how. Here is the process:
- Request it in writing. Email the contractor: “Please have your insurance agent send a Certificate of Insurance naming [your name and address] as certificate holder, showing General Liability and Workers’ Compensation coverage.” Keep the email.
- Expect the COI from the agent, not forwarded by the contractor. A real COI is issued by the insurance broker or agent and sent directly to you. If it arrives as a PDF forwarded by the contractor, you have no way to verify authenticity.
- Check it says what you asked for. General Liability minimum is typically $1M per occurrence / $2M aggregate for residential restoration. Workers’ Compensation is required for any firm with employees in Utah — a COI without WC listed, when the firm has employees, is a red flag.
- Verify independently. Call the agent’s number listed on the COI (not a number the contractor gave you). Confirm the policy is active and that you were named as certificate holder.
- Keep the COI with your job file. If something goes wrong during the job and insurance needs to be invoked, the COI tells you which carrier to contact.
The process takes a day or two end-to-end. For a routine small loss, most homeowners skip it; for anything over a few thousand dollars, it is worth the step.