Water Damage Restoration Services

True Day Water Damage Restoration is a locally owned IICRC-Certified Firm based at 11268 S 2865 W in South Jordan, UT 84095 — within the communities we serve, not dispatched to them from a regional call center. Utah Contractor License #960332-3505, IICRC Firm ID #927354-5258. We provide water damage restoration, mold remediation, sewage cleanup, structural drying, moisture detection, and emergency response throughout South Jordan, West Jordan, Sandy, Salt Lake City, Riverton, and Syracuse since 2020. Call us at (385) 247-9359.

Every service we provide is built on the same foundation: FLIR thermal imaging before any equipment is placed or any material is opened; calibrated penetrating moisture meters at the framing level to confirm what surface instruments cannot reach; industrial equipment sized to the measured vapor load of the specific event and the specific ambient conditions; and day-one insurance documentation in the format carriers require. These are not differentiators we claim. They are the steps without which structural drying produces incomplete results, mold remediation produces recurrence, and insurance documentation produces disputes.

Water Damage Restoration

Water damage in our service area arrives from specific sources: the Jordan Valley Water Conservancy District’s 7-to-10-grain-per-gallon hard water supply accelerating calcium carbonate and magnesium carbonate scale deposition inside supply line compression fittings at 25 to 45 years of service; the Oquirrh Mountain and Wasatch Range spring snowmelt saturating the Lake Bonneville montmorillonite-rich smectite clay beneath South Jordan, West Jordan, and Riverton basements and driving hydrostatic pressure against foundation cold joints; the North American Monsoon pattern from July through September overwhelming municipal sewer collection mains and producing Category 3 sewage backflow through below-grade fixtures; and in Sandy and Salt Lake City, the pre-1980 galvanized steel supply plumbing failing through internal bore narrowing and pinhole wall perforation invisible from outside the pipe.

Each event type produces a moisture migration pattern that is specific to the construction era, the material assemblies, and the physical conditions of the affected property. A second-floor supply line failure in a Daybreak I-joist home migrates differently than the same failure category in a 1928 Avenues craftsman with three-coat plaster walls and Douglas fir framing — requiring different instruments, different dry standards, different equipment configurations, and different adjuster documentation. We match the approach to the event and the construction, not the other way around.

• Water Damage Restoration — Overview
• Emergency Water Damage Services
• Basement Flooding Cleanup
• Water Extraction
• Structural Drying
• Dehumidification
• Moisture Detection
• Insurance Claims Assistance

Mold Remediation

Mold in our service area is not a random occurrence — it is the predictable consequence of unaddressed or incorrectly addressed water damage in specific construction conditions. Cladosporium and Aspergillus colonize drywall paper facing at 70% to 80% relative humidity — the condition that exists inside basement wall assemblies cycling through annual Lake Bonneville clay cold joint seepage without adequate drainage. Stachybotrys chartarum colonizes chronically sustained wet cellulose — the condition that exists inside Avenues plaster-wall assemblies where a galvanized pipe pinhole leak has been running behind the lath for months, or inside Daybreak I-joist floor assemblies where a construction envelope defect has been admitting rainwater for multiple seasons. Aspergillus and Penicillium colonize OSB sheathing in 1990s production-builder homes in South Jordan and Riverton where supply line events were addressed without complete structural drying of the enclosed subfloor assembly.

Every True Day mold remediation project follows the ANSI/IICRC S520 Standard for Professional Mold Remediation: FLIR thermal imaging and calibrated penetrating meter assessment before any material is disturbed; HEPA air scrubbers in negative air pressure mode within physical containment throughout the removal phase; EPA-registered antimicrobial treatment at required concentration and minimum dwell time; independent post-remediation clearance testing by a certified industrial hygienist separate from our company; and licensed general contractor reconstruction. We do not perform clearance testing on our own projects — the independent CIH is the standard, not a convenience.

• Mold Remediation — Overview
• Mold Inspection & Testing
• Hidden Mold Detection
• Basement Mold Remediation
• Black Mold Removal
• Mold Prevention

Sewage Cleanup

Sewage backup is the water damage event where homeowner intervention before professional response causes the most harm and where the event category — Category 3 black water — is determined at the moment of identification, not after testing. Do not re-enter the affected area. Close the door between the sewage-affected space and the rest of the home. Call us at (385) 247-9359.

In our service area, sewage backups arrive from two primary mechanisms. The North American Monsoon pattern from July through September delivers Gulf of California moisture flow that overwhelms municipal sewer collection mains during significant events — 1.4 inches in 90 minutes is sufficient to produce sewer main hydraulic surcharge in South Jordan, West Jordan, and Riverton, backflowing through basement floor drains in the dual-fixture simultaneous pattern that distinguishes surcharge from a localized lateral blockage. And in West Jordan’s pre-1980 neighborhoods, the vitrified clay sewer laterals have been accumulating root intrusion from mature cottonwood and ash trees since the late 1980s, creating partial bore blockages that convert any sewer main pressure increase into a basement backflow event without warning.

Every True Day sewage event begins with hydrogen sulfide assessment at the entry point, ventilation to below the OSHA permissible exposure limit of 20 parts per million, containment establishment, and full PPE before any extraction personnel enter the affected space. Category 3 extraction equipment designated for sewage events — decontaminated after use, never shared with Category 1 or Category 2 events without full decontamination — removes all standing water. Three passes of EPA-registered broad-spectrum disinfectant at required concentration and minimum dwell time follow.

• Sewage Cleanup — Overview
• Sewage Backup Cleanup
• Category 3 Black Water
• Biohazard Cleanup

Fire Damage Restoration

Fire damage restoration begins the day the fire is out — not when the insurance adjuster completes the estimate. Board-up and emergency stabilization of the structure prevents secondary damage from weather, unauthorized entry, and ongoing structural deterioration during the assessment and claim period. Soot and smoke residue penetrate porous building materials within hours of exposure and continue migrating chemically through the material substrate for days after the fire is out — producing acidic compounds that corrode metal fixtures, etch glass surfaces, and permanently discolor porous materials if not neutralized and removed within the intervention window.

We coordinate fire damage restoration across the full scope: emergency board-up and tarping; soot and smoke residue removal from structural surfaces and contents; odor elimination through thermal fogging and hydroxyl generation; structural drying of water-damaged assemblies from fire suppression; and licensed general contractor reconstruction from permitted demolition to certificate of occupancy. Insurance documentation from day one — Xactimate-format scope, timestamped site photographs, and daily progress records.

• Fire Damage Restoration — Overview
• Smoke & Soot Damage
• Board-Up Services
• Odor Removal

Storm Damage Restoration

Storm damage in the Salt Lake Valley takes two seasonal forms. The Wasatch Front’s January and February freeze-thaw cycling produces ice dam formation on rooflines with inadequate attic insulation — meltwater pooling behind ice at cold eave zones, forcing water under roofing membranes into attic assemblies where Cladosporium colonizes the OSB sheathing underside across multiple seasons if the event goes undetected. The North American Monsoon from July through September delivers Gulf of California moisture that produces hail and wind events alongside the sewer surcharge flooding described above — damaging roofing membranes, siding, and window flashings that then admit water into wall assemblies. Both event types require FLIR thermal imaging to map the full moisture extent before any scope is defined, because visible surface evidence in storm events systematically understates what is in the assembly behind it.

• Storm Damage Restoration — Overview
• Roof Damage Repair
• Flood Damage Cleanup

Commercial Water Damage

Commercial water damage events in South Jordan’s RiverPark Corporate Center, The District at South Jordan, and Towne Center Square, and in Salt Lake City’s Granary Row and Central Business District high-density buildings, occur at volumes and scales that residential restoration equipment and residential restoration protocols cannot address. A five-head fire suppression sprinkler activation releases 1,250 gallons in ten minutes — more than enough to reach multiple floors through elevator shafts, mechanical chases, and suspended ceiling grid systems, and to contact electrical panel rooms and data conduit infrastructure that create safety and liability consequences extending beyond the restoration scope. We provide phased commercial extraction and drying operations coordinated with building management, chain-of-evidence documentation for multi-tenant insurance liability determination, and Xactimate commercial format scope submissions that adjusters and property managers can review and approve without rework.

• Commercial & Multi-Family Restoration — Overview
• Commercial Water Damage Services
• Commercial Services — South Jordan

Reconstruction and Repairs

Restoration without reconstruction is incomplete restoration. We hold a Utah General Contractor license (#960332-3505) and provide full permitted reconstruction as a licensed contractor — drywall installation and finishing, flooring installation, painting, trim work, and structural repairs — coordinated with the restoration scope so that reconstruction begins the day drying is confirmed complete and not a week later when a subcontractor becomes available. For homeowners navigating insurance claims, a single contractor managing both the restoration and reconstruction scope eliminates the coordination gaps where damage is disputed, reconstruction is delayed, and the homeowner is left managing two separate contractors with two separate timelines.

• Reconstruction & Rebuild Services
• Reconstruction & Repairs — Overview
• Drywall Repair & Installation
• Flooring Repair & Installation

Damage Types We Handle

Different water sources require different responses. A burst supply line in a Daybreak I-joist floor, a frozen pipe in an uninsulated exterior wall during a Wasatch Front cold snap, a slow dishwasher leak under cabinetry, and spring snowmelt seepage through a Lake Bonneville clay basement cold joint each produce a distinct moisture migration pattern — and each requires its own assessment, equipment configuration, and dry standard.

• Burst Pipe Damage
• Frozen Pipe Damage
• Appliance Leak Damage
• Roof Leak Damage
• Basement Flooding
• Crawlspace Water Damage

Service Guarantees & Policies

What you can expect from True Day before, during, and after the job — response commitments, warranty coverage, inspection terms, membership, financing, and scheduling policies.

• 45-Minute Arrival Guarantee
• Written Limited Workmanship Warranty
• Free Inspection Policy
• Home Protection Plan Membership
• Financing Terms (via Wisetack)
• Cancellation, Rescheduling & Stop-Work Policy

Service Area

We serve every residential and commercial property within the following communities — from the same equipment, the same technicians, and the same IICRC-certified standards on every project:

• South Jordan, UT — our home base; every neighborhood served including Daybreak, Harvest Village, Glenmoor, and 20 named neighborhoods
• West Jordan, UT
• Riverton, UT
• Sandy, UT
• Salt Lake City, UT — including the Avenues, Capitol Hill, Sugar House, and East Bench
• Syracuse, UT

Frequently Asked Questions

How quickly can you respond to a water damage emergency in South Jordan?

True Day is based at 11268 S 2865 W in South Jordan — within the city we serve. We reach most South Jordan neighborhoods in under ten minutes, Riverton and West Jordan in ten to fifteen minutes, and Sandy and Salt Lake City in fifteen to twenty minutes. We respond every day of the year. Water damage events do not wait for business hours and neither do we.

What is the difference between Category 1, 2, and 3 water damage?

Category 1 is clean water from a supply line failure or water heater discharge. Category 2 is water with significant contamination — washing machine overflow, dishwasher discharge, or clean water standing 24 to 48 hours at ambient temperature. Category 3 (black water) is sewage backup, outdoor floodwater, or any water that has degraded beyond the Category 2 threshold. The category determines PPE requirements, extraction protocol, material removal requirements, and disinfection steps. Category 3 requires full biohazard protocol from the moment sewage or outdoor floodwater contacts the structure.

Can I use a consumer dehumidifier while waiting for a restoration company?

A consumer dehumidifier removes moisture from the room air but does not address moisture absorbed into the OSB subfloor, wall framing, or other structural materials — where mold germination occurs. Consumer units are rated at 86°F and 80% relative humidity; a water-damaged structure at 60°F and 70% RH produces 15 to 25 pints per day of actual output, not the 30 to 70 pints on the nameplate. Running one is not harmful. It will not dry the structure.

Does homeowners insurance cover a washing machine hose failure?

Most HO-3 policies cover sudden and accidental supply line failures including washing machine hose fractures. Slow drips attributed to gradual deterioration of a maintenance-required fitting may not qualify. We provide day-one documentation in the format carriers require — Xactimate-format scope, timestamped photographs, FLIR thermal imaging reports, and calibrated penetrating meter baseline readings — and can contact your carrier directly on day one.

What causes the musty smell after water damage?

Microbial volatile organic compounds — gas-phase metabolic by-products of Cladosporium, Aspergillus, and Penicillium colonizing wet cellulose. These compounds are detectable by human olfaction before any surface staining appears. A musty smell with no visible mold is not evidence that no mold is present. It is evidence that colonization has begun in an enclosed assembly. The correct response is FLIR thermal imaging and penetrating meter readings at the framing level, not surface cleaning.

How long does structural drying take?

Three to seven days for post-1990 gypsum drywall and OSB construction events discovered within a few hours. Longer for events discovered after 24 to 48 hours, basement events with elevated ambient groundwater, and pre-1980 plaster-wall and masonry construction — sometimes eight to ten days or more. Completion is confirmed by calibrated penetrating meter readings at the framing level within species-specific dry standard for two consecutive daily readings. Not by surface appearance.

What is the ANSI/IICRC S520 standard for mold remediation?

ANSI/IICRC S520 is the industry standard for professional mold remediation, published by the Institute of Inspection, Cleaning and Restoration Certification. It specifies FLIR thermal imaging and calibrated moisture assessment before any material is disturbed; physical containment with HEPA air scrubbers operating in negative air pressure mode throughout the removal phase; removal of all colonized porous materials; EPA-registered antimicrobial treatment at required concentration and dwell time on all retained surfaces; and independent post-remediation clearance testing by a certified industrial hygienist not affiliated with the remediation contractor.

Should I call a plumber or a restoration company first after a supply line failure?

Call us first. The plumber is necessary — but if they repair the fitting and reinstall the flooring before we have mapped the moisture extent with FLIR thermal imaging, the moisture scope is sealed under new flooring before it is identified. We map first. The plumber repairs concurrent with our drying scope. Reconstruction follows drying completion. Assessment first, source repair concurrent, reconstruction last.

Is the South Jordan address a commercial office?

11268 S 2865 W is a residential address. True Day is a small owner-operated specialized contractor — not a franchise or multi-location company. The same IICRC-certified technicians who handle the assessment are on every project. Equipment deploys from South Jordan, which is why our response time to South Jordan, West Jordan, and Riverton is under fifteen minutes. We are not a large company that happens to serve this area. We are based here.

Why is Davis County water so hard, and how does it affect supply lines in Syracuse?

Davis County’s culinary supply is 14 to 19 grains per gallon of dissolved calcium and magnesium — roughly double to triple the Jordan Valley Water Conservancy District supply serving South Jordan at 7 to 10 grains per gallon. Scale accumulates inside Syracuse 2000s home fittings at a rate that reaches the internal geometry degradation threshold earlier in service life than South Jordan homes on softer water. A 2005-era Syracuse home’s fittings have experienced approximately the same scale accumulation as a 1995-era South Jordan home. The first wave of supply line failures in Syracuse’s housing cohort is arriving now.

True Day Water Damage Restoration | 11268 S 2865 W, South Jordan, UT 84095 | (385) 247-9359 | info@truedaywaterdamagerestoration.xyz | Utah Contractor License: #960332-3505 | IICRC Firm ID: #927354-5258

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