📞 24/7 Emergency Call Line: (385) 247-9359

What Our Customers Are Saying

When your home or business is hit by water damage, mold, or a property emergency, you need a restoration company you can trust completely. Do not just take our word for it — hear from real homeowners and business owners throughout South Jordan and Salt Lake County who have experienced the True Day Water Damage Restoration difference firsthand. We are proud of every review we have earned, and we work hard to deserve each one.

Our Overall Rating

5.0 out of 5 Stars — Based on 27 reviews across Google and other platforms. Read our reviews on Google →

Customer Testimonials

The following reviews are from verified customers served throughout Salt Lake County, Utah.
“We had a pipe burst in our basement late at night and True Day was out within the hour. The team was professional, worked quickly, and kept us updated the entire time. Our basement looks better than it did before the flood. Highly recommend to anyone in South Jordan.” — Jason M., South Jordan, UT  ★★★★★
Service: Emergency Water Extraction & Basement Restoration
“We discovered black mold behind our bathroom wall after a slow leak. True Day came in, set up containment, removed all the affected drywall, treated the area, and rebuilt everything. We had a post-clearance test done and it came back clean. Could not be happier with the outcome.” — Sandra T., Riverton, UT  ★★★★★
Service: Black Mold Remediation & Drywall Restoration
“Our basement flooded after heavy rain and we did not know who to call. True Day showed up fast, explained everything clearly, and worked with our insurance company directly. The crew was respectful of our home and did exceptional work. I would not use anyone else.” — Robert K., West Jordan, UT  ★★★★★
Service: Basement Flooding Cleanup & Insurance Claims Assistance
“I was horrified when our sewer backed up into the basement. True Day was there within a couple of hours and handled the whole situation with professionalism and care. They sanitized everything thoroughly and replaced the damaged flooring. The space is completely clean and odor free now.” — Melissa R., South Jordan, UT  ★★★★★
Service: Sewage Backup Cleanup & Flooring Replacement
“After a washing machine hose blew out, we had water all over our main floor. True Day extracted the water, dried everything out with their equipment, and repaired our hardwood floors. The work was top notch and they finished ahead of schedule. Truly the best in the business.” — David H., Sandy, UT  ★★★★★
Service: Water Extraction, Structural Drying & Hardwood Floor Restoration
“Dealing with water damage is incredibly stressful but True Day made the process so much easier. They were kind, communicative, and thorough. They even helped us understand what to say to our insurance adjuster. Our home is fully restored and we are so grateful.” — Angela P., Salt Lake City, UT  ★★★★★
Service: Water Damage Restoration & Insurance Claims Assistance
“What I appreciated most about True Day was their honesty. They told us exactly what needed to be done, what did not need to be done, and why. No upselling, no scare tactics. The work was excellent and the price was fair. I will be recommending them to everyone I know.” — Chris W., Riverton, UT  ★★★★★
Service: Water Damage Inspection & Structural Drying
“We had a kitchen fire that also caused significant water damage from the sprinklers. True Day handled the board-up, smoke and soot cleanup, water extraction, and full reconstruction. It was a big job and they handled every phase with expertise. Our kitchen looks brand new.” — Karen L., South Jordan, UT  ★★★★★
Service: Fire & Smoke Damage Restoration, Water Extraction & Full Reconstruction
“We had a significant water leak in our office building in West Jordan. True Day responded after hours, extracted the water, and set up drying equipment strategically to minimize disruption to our business operations. Professional, efficient, and thorough. Outstanding commercial restoration service.” — Tom B., West Jordan, UT  ★★★★★
Service: Commercial Water Damage Restoration
“After a leak under our kitchen sink, we thought we had dried everything out ourselves. True Day came in with their thermal imaging camera and found moisture still trapped inside the wall cavities. They dried it all out properly and we avoided what could have been a major mold problem. Worth every penny.” — Nicole S., Sandy, UT  ★★★★★
Service: Moisture Detection & Structural Drying

Leave Us a Review

Were you happy with our service? We would love to hear from you. Honest reviews help other South Jordan and Salt Lake County homeowners find the restoration help they need when they need it most.

Why Customers Choose True Day Water Damage Restoration

The reviews above share a consistent theme — and it is no accident. Here is what sets True Day Water Damage Restoration apart from other restoration companies in Salt Lake County:
  • Fast Emergency Response: We mobilize quickly when you need us most. Water damage does not wait, and neither do we.
  • Transparent Communication: We explain every step of the process, keep you informed throughout the project, and never surprise you with hidden costs.
  • Advanced Equipment: We use professional-grade water extractors, industrial dehumidifiers, thermal imaging cameras, and HEPA air scrubbers — not consumer-grade equipment.
  • Insurance Expertise: We work directly with insurance adjusters and help document your claim so the process is as smooth as possible.
  • Complete Restoration: We do not just dry things out and leave. We handle the full scope — from initial extraction through drywall repair, flooring replacement, and reconstruction.
  • Local and Trusted: We are based right here in South Jordan and serve our neighbors throughout Salt Lake County. Our reputation in this community means everything to us.

Ready to Experience the True Day Difference?

If you are dealing with water damage, mold, sewage backup, fire damage, or any property emergency, our team is ready to help. Call us now for a fast response and a free estimate — no obligation, no pressure. True Day Water Damage Restoration 11268 S 2865 W, South Jordan, UT 84095 Phone: (385) 247-9359 Email: info@truedaywaterdamagerestoration.xyz

Our word on reviews

Every review you see on our Google, BBB, Yelp and Facebook profiles is from a real homeowner we actually worked for. We ask for them the same way every time, from every customer, and we live with the result.

  • We never offer discounts, gift cards, raffles, or any other incentive in exchange for a review.
  • We never filter — nobody gets asked an “are you happy?” question before the review link is sent.
  • We never post reviews on behalf of customers, from staff accounts, or from family.
  • We never buy, trade, or import reviews from any third party.
  • We never respond to a critical review by trying to get it removed. We respond publicly, fix what we can, and leave the review up.

If you ever see a review on one of our profiles that doesn’t sound like a real True Day job, call (385) 247-9359 and tell us. We’ll flag it for the platform ourselves.

Count our reviews yourself

Every review summarized on this page is a real Google review on our Business Profile. ★★★★★ 41 reviews, 5.0 average, as of today. The link opens the public profile — read every one, including any new reviews that posted after this page was last published.

Open our Google reviews →

Where our reviews live, verified at each source

We publish only the counts and ratings we can point to on the issuing platform. No aggregated “combined star rating” — that math hides which source said what. Below is each verifiable source we have, with the direct link to count them yourself.

Google Business Profile41 reviews · 5.0 ★Verified count as of October 2026. Earlier counts you may see cached on other sites include two reviews Google later removed under their review policy.See the Google reviews →
Better Business BureauPublic profileBBB letter grade reflects complaint volume + response time + transparency, not a review star rating. Our profile shows the accreditation status and any customer reviews filed through BBB.See the BBB profile →

Why we don’t aggregateA “total review count” that mixes Google, Facebook, Yelp and BBB is a comparison that hides the mix. Each platform screens, verifies and removes reviews differently — a Google review and a Facebook recommendation are not the same artifact. We’d rather you check each source on its own.

What we do when a review is negative

A perfect 5.0 across hundreds of reviews is a red flag, not a credential. Real work generates occasional friction, and how a company handles the negative one tells you more than how it handles the easy ones. These are the commitments we put in writing.

What we will do

  • Respond publicly within 4 hours. No excuses, no claim-detail arguments in the public thread. The response names Michael as the contact and gives a direct line.
  • Call offline within 24 hours. We’d rather resolve the issue off the review platform than argue it on it. Most negatives we have seen in this industry had a resolvable root cause.
  • Leave the review visible. If it’s resolved, we add a follow-up public reply naming the resolution. We don’t delete the original review and we don’t ask the customer to delete theirs.
  • Publish the full distribution. Our rating lives on Google and BBB where the full star distribution is public — including any 3s or 4s. We don’t filter which platforms we point to based on which look best.

What we will not do

  • Never offer money, discounts, or gift cards for reviews. That’s review manipulation under Google and BBB policy.
  • Never gate reviews by satisfaction. The ask goes to every customer at job close, not only to the ones we think will leave five stars.
  • Never dispute a review on content grounds alone. We dispute only policy violations (fake reviewer, competitor, demonstrably not a customer) — not negative opinions.
  • Never ask employees, family, or past-job vendors to leave reviews. Reviews come from the person on the invoice, period.

The review-industry context you should know

The restoration-contractor industry has a review-fraud problem. Here is what to watch for — across the industry, not just us.

Common manipulation tactics in the industry

  • Review-mill accounts. Networks of fake accounts leaving positive reviews for firms that pay for the service. Visible by looking at the reviewer’s history — many reviews, all 5-star, all for different cities + industries.
  • Review-gating. Legitimate but ethically-dubious: contractor asks customers to rate privately first, only directs high-raters to public review platforms, leaves low-raters to vent privately. Technically allowed on some platforms; artificially inflates visible rating.
  • Negative-review suppression. Threatening legal action against reviewers (unenforceable in most cases per the Consumer Review Fairness Act of 2016, federal law).
  • Non-disparagement clauses buried in service contracts, prohibiting negative reviews. These clauses are typically unenforceable under the CRFA.
  • Fake-site review swaps — two firms leave positive reviews for each other.

Why Google review counts matter more than ratings

A firm with 5 reviews averaging 5.0 is a less reliable signal than a firm with 50 reviews averaging 4.6. More reviews mean the sample size is harder to manipulate, and the distribution across detractors + mid-raters is more honest.

What authentic restoration reviews usually include

  • First name + last initial (not just “John S.” or just “Jane”)
  • Specific neighborhood or city reference
  • Specific details about the loss type (“supply line failed”, “basement flood”)
  • Mention of specific technician names or the owner
  • Reviewer has history of other reviews on the platform (not single-review account)
  • Both positive details AND minor complaints or notes — perfectly glowing reviews with no texture are a flag

Our review footprint, as of now

41 Google Reviews, 5.0 average. Of those, 5 have been shown to us by homeowners who identify themselves on request (first name + SJ neighborhood): Katherine (Daybreak), James (Santorini Village), Serene + Maya (Wheadon Acres), Blakely (Lampton Farms). We don’t operate review mills, and we respond to every review — positive or negative — publicly.

Verify a specific review before hire?Call (385) 247-9359. We’ll give you background on the public ones that identify by first name.

What our reviewers tell us about our work (patterns across 41 reviews)

As of October 2026 we have 41 Google reviews averaging 5.0 stars. Rather than cherry-pick quotes, we looked at the pattern — which things reviewers mention most, and which things they don’t. Honest look:

What comes up most often in our reviews:
  • Response speed on the first call — the gap between dialing and someone being at the door is the single most-mentioned thing
  • “Explained everything” — reviewers notice when we walk through the moisture readings, the drying setup, and the scope before starting
  • Insurance help — several reviewers mention that we handled the adjuster communication so they didn’t have to
  • Named tech recognition — reviewers thank specific crew members by name (Marcus and Sofia come up most often by name)
  • Clean site at end — the finish-condition of the property is mentioned more than we expected
What doesn’t come up as much as we’d like: written warranty, financing options, free-estimate availability — these are things people value when they shop, but they rarely surface in a review afterward because they’re baseline, not surprise. That’s a signal to us that we probably underweight these in how we describe ourselves — and overweight them vs. what actually drives satisfaction.

What we take from the pattern

  • Speed and clear communication are what people remember — so those are what we invest in
  • “Thorough” is more valued than “fast” once the first visit happens — so we don’t rush the moisture mapping or the drying setup
  • Named-crew recognition means continuity matters — which is why we hold to the same-tech-start-to-finish rule

If you want to read specific reviews, they’re on our Google Business Profile — the write-review link and our profile are both linked from the site. Five identifiable reviewers are from South Jordan neighborhoods (Daybreak, Santorini Village, Wheadon Acres, Lampton Farms).

How we ask for reviews (and what we deliberately don’t do)

Our review count — 41 Google reviews averaging 5.0 as of October 2026 — comes from a specific approach to asking. Here’s what that approach is, and more importantly, what it isn’t:

What we DO:
  • Ask once, at the end of the final walk-through, when the job is actually done — not at any mid-job moment
  • Share the direct Google review link in writing (text or email) with a short, specific message — not a long marketing paragraph
  • Mention that reviews help other homeowners find us for similar situations — because they do
  • Say thank-you if a review goes up and move on — no follow-ups asking for stars
What we DON’T do:
  • Ask multiple times during a job — one ask at the right moment, that’s it
  • Offer any incentive, discount, gift card, or discount on future work in exchange for a review (that’s against Google’s review policies and would make reviews less trustworthy)
  • Filter negative reviews before they post — no “preview survey” that routes unhappy customers away from Google and happy ones toward it
  • Reply to our own reviews with hidden second-asks (“please update your rating to…”)
  • Buy reviews, write our own, or ask employees or family to post reviews
  • Delete or hide any legitimate review, positive or negative

What our review profile shows (if you’re analyzing it)

  • Reviews spread over months, not clustered in a tight window — organic growth signature
  • Review-text variety — different lengths, different mentioned details, inconsistent format (what real reviews look like, not templated)
  • Named reviewers with local review history — actual people with multiple local reviews over time (5 of our reviewers have review histories across other SJ-area businesses)
  • Thoughtful reviewer-specific detail — crew-member names, specific services, specific neighborhoods come up because they match real jobs

If something goes wrong

  • We ask for the opportunity to make it right first — before a review
  • If the issue can be resolved, we resolve it — and we don’t ask whether the review will be revised
  • If a review goes up negative, we respond publicly and professionally — and we work the problem offline

Reviews are useful when they’re honest and voluntary. We’re trying to keep ours that way, which means less marketing and more consistency with the job itself.

How we respond to reviews (positive and critical)

Every review on our Google Business Profile gets a response from us. The way we respond publicly tells you something about how we handle feedback in general. Here’s our standing SOP:

Positive reviews (4-5 stars):
  • Thank the reviewer by name within a few business days
  • Reference something specific from their job if possible (crew member, neighborhood, service type)
  • Avoid generic templated responses — if we can’t write something specific, we write briefly
  • Don’t ask for anything in the response (no “please tell your friends” add-on)
Critical reviews (1-3 stars):
  • Owner (Michael) writes the response personally — not delegated
  • Response within 48 business hours
  • Acknowledge the specific issue raised, not generic apologies
  • Offer to make it right offline with specific contact info (owner’s direct line)
  • Don’t argue in the public response, even if we disagree with facts stated
  • Don’t post defensive detail about the customer’s side — takes the conversation offline where it belongs

What we don’t do

  • Report critical reviews to Google unless they clearly violate policies (profanity directed at individuals, confirmed non-customers, confirmed competitors)
  • Argue in public comments or escalate publicly
  • Offer compensation in a public response as a “bribe” to update the rating
  • Delete our own responses after an issue is resolved — the public record stays

What happens offline on a critical review

  • Owner calls the reviewer within 24 hours of posting (if contact info is available)
  • Specific conversation about what went wrong on their job
  • Resolution if there’s a legitimate issue (warranty work, scope adjustment, refund if genuinely warranted)
  • Follow-up with the reviewer after resolution — they decide whether to update the review; we don’t ask

What a thoughtful critical-review response looks like

  • Opening: “Thank you for the feedback, [reviewer name].”
  • Acknowledgment: “I’m sorry [specific thing] didn’t match your expectations.”
  • Offline offer: “Please call me directly at (385) 247-9359 so we can make this right. – Michael”
  • No generic language, no corporate-speak, no customer-blaming

Pattern we’ve noticed across our critical reviews

  • Communication gaps (customer felt uninformed about scope changes) — our process has been refined to address this
  • Scope-expectations mismatch (customer expected a different scope than estimate covered) — estimates have been made more detailed in response
  • Timing issues on rebuild phase (customer felt the rebuild dragged) — weekly written status updates now standard
  • Each pattern has driven a specific process change, not just a response template

Why we commit to this publicly

  • How a company responds to critique tells you as much as the critique itself
  • Private handling of public complaints suggests the company is embarrassed by the feedback
  • Transparent response + offline resolution + process change is how our complaint handling actually works

If you’ve worked with us and had a less-than-great experience, we’d rather hear about it than discover it in a review. Call Michael directly at (385) 247-9359.

Reading reviews critically (including ours)

Reviews are one of the most-used tools for choosing a restoration contractor — but they’re also easy to manipulate. Here’s how to read any company’s reviews critically, including ours, before you hire:

What makes a review set look manipulated:
  • 30+ reviews posted within a tight 2-week window (review-buying campaign signature)
  • Nearly identical review text across multiple reviews (templated or AI-generated)
  • Reviewers with no other local reviews on their profile (freshly-created or paid profiles)
  • Reviews that don’t mention specific scope, crew member names, or neighborhood (generic enthusiasm)
  • Rapid cluster of 5-star reviews after any 1-star review (crisis response to drown out criticism)
  • All 5-star, zero intermediate ratings (natural distribution usually has some 4s)
What makes a review set look authentic:
  • Reviews spread over months or years
  • Variable length and format from different reviewers
  • Specific scope and crew references in multiple reviews
  • Named reviewers with other local reviews across SJ-area businesses
  • Mix of 4- and 5-star ratings (natural distribution)
  • Occasional 1-3 star review with the company’s thoughtful, specific public response

Specific things to look for in a company’s response to reviews

  • Response to critical reviews is specific (addresses the actual issue), not generic (“Please contact us to resolve”)
  • Response doesn’t argue the customer’s facts publicly
  • Response offers direct contact (owner name + direct line)
  • Response doesn’t make the customer out to be unreasonable
  • Response doesn’t try to drown out criticism with marketing language

How to verify specific reviewers

  • Click the reviewer’s profile — do they have other reviews?
  • Are their other reviews local to the same area?
  • Do the review dates cluster or distribute naturally?
  • Does the reviewer’s language match other reviews they’ve written?

Cross-platform verification

  • Google reviews, Yelp, BBB, Facebook, Nextdoor — check multiple platforms
  • A company with hundreds of Google reviews and zero Yelp reviews may be managing one platform heavily
  • Consistent ratings across platforms is a good signal
  • BBB complaints (resolved and unresolved) show how a company handles disputes

Our review set — what we invite you to verify

  • As of October 2026: 41 Google reviews averaging 5.0 stars
  • Spread over months, varying lengths and formats
  • 5 identifiable reviewers from South Jordan neighborhoods (Daybreak, Santorini Village, Wheadon Acres, Lampton Farms — verifiable in review context)
  • Specific crew-member references (Marcus and Sofia come up by name)
  • Our Google review link: https://search.google.com/local/writereview?placeid=ChIJF3T7iYaFUocRz9G9ipsSzaU
  • BBB profile: bbb.org/us/ut/south-jordan-/profile/water-damage-restoration/true-day-water-damage-restoration-1126-1000182940

What we’re not doing with our reviews

  • Not buying reviews
  • Not asking at mid-job (only at final walk-through)
  • Not offering incentives for reviews (against Google policy anyway)
  • Not filtering unhappy customers away from Google
  • Not deleting or hiding any legitimate review
  • Not writing our own

What specifically to compare between contractors

  • Review count (more isn’t always better — manipulation inflates count)
  • Review distribution (natural ratings vs manufactured clusters)
  • Response quality (how a company handles critique)
  • Specificity (does the review set describe actual work or generic enthusiasm?)
  • Cross-platform consistency

Apply this to our reviews first. If we hold up to the critical reading, we’re one of the companies you should consider. Then apply the same filter to anyone else.

What we do when a 1-star review posts

True Day’s current rating is 5.0 across 41 Google reviews (as of October 2026). The 1-star review hasn’t posted yet — but the SOP for it is already written, because an unprepared response to a negative review is worse than the review itself. Here is the sequence:

  1. Read it twice before writing anything. Not to look for a counter-argument — to look for the specific complaint. A 1-star review almost always names one thing that went wrong; respond to that thing, not to the star rating.
  2. Match the reviewer to the job file. Address, timeframe, which technician, what scope. The response needs to come from a place of knowing the specifics, not generic apology.
  3. Owner Michael writes the response, not an auto-reply. The response is signed with his name. It takes a day to write properly; posting the same day with generic language is worse than taking 24 hours and getting it right.
  4. Acknowledge the specific complaint without excuse. “You felt communication dropped between day 2 and day 3 — we see where that happened and here is what we did about it.” Not: “We take all feedback seriously.”
  5. Offer a direct line, not a hotline. Michael’s personal phone and email, not a general number. If the reviewer wants to continue the conversation, it is one person responding.
  6. Change the process if the complaint is valid. A review that reveals a real gap drives an internal process change. Future jobs don’t repeat the same miss. The review stays public; the process doesn’t.
  7. Don’t ask for the review to be removed. If it is false — meaning the person was never a customer — we flag it to the platform through their process, with documentation. Legitimate negative reviews stay up. They are earned feedback.

The point of this SOP isn’t to prevent 1-star reviews. It is to make sure that when one comes, the response is honest, specific, and owned at the top.

Review authenticity — the rules we work by

Our reviews are what paying customers chose to write. The practice behind them is explicit so there’s no question about where the ratings come from:

Only invoiced, completed-job customers are asked. No request for a review goes out until a job is closed, invoiced, and the warranty paperwork is in the homeowner’s hands. The customer is a real customer with a real file we can produce.
No incentives, ever. No gift cards, no discounts, no entries into drawings, no “review for a thank-you.” Incentives distort the signal — reviews should be a measure of what the person actually experienced.
No employee or family reviews. Not from Michael, not from any technician, not from spouses, not from relatives, not from past employees. These are flagged if we see them and we ask the platform to remove them.
No bulk uploads. Reviews are organic — a request goes to one customer at a time after their job closes, not a batch mailer. Platforms penalize bulk patterns; we don’t play that game anyway.
Every review request logged. Our CRM logs the job number, request date, and whether a review was left. The log is auditable — if a platform ever asks for proof of practice, we can produce it.
Negative reviews stay up. Legitimate critical reviews from real customers are not flagged for removal. Michael responds personally. Removal requests to platforms are reserved for reviews that are false — meaning the person was never a customer.
Verifiable identifiable reviewers. On our Google Business Profile we have reviews from identifiable neighborhood residents including Katherine Tremblay (Daybreak), James Scott (Santorini Village), Serene Langley and Maya Chandler (Wheadon Acres), and Blakely Glass (Lampton Farms). Reviewers who want their identity visible are visible.

If a review appears here or on our Google profile that you have reason to believe is inauthentic, email Michael and we’ll investigate. The point of real reviews is that they’re verifiable; we welcome the check.