A real person answers, day or night. Call (385) 247-9359. During business hours you reach Tina at our South Jordan office; after hours, a live answering service picks up — never voicemail.
Contact True Day Water Damage Restoration: 11268 S 2865 W, South Jordan, UT 84095. Phone (385) 247-9359, live-answered 24/7 — our own team during business hours and a live answering service after hours, never voicemail. The inspection is free.
Not urgent?
Old stain, musty smell, or a question about a past leak — book a free inspection.
Contact True Day Water Damage Restoration
LET’S GET IN TOUCH!
True Day Water Damage Restoration
11268 S 2865 W, South Jordan, UT 84095
CALL US
(385) 247-9359
EMAIL US
info@truedaywaterdamagerestoration.xyz
Fill out this form to request a call back
Dealing with water damage, mold, sewage backup, or a property emergency in South Jordan or anywhere in Salt Lake County? Do not wait — every hour matters when it comes to water damage. Reach out to True Day Water Damage Restoration right now and our experienced restoration team will respond quickly to protect your home or business.
We offer free estimates, work directly with insurance companies, and serve residential and commercial clients throughout Salt Lake County, Utah.
Our South Jordan Office
True Day Water Damage Restoration operates from a staffed office at 11268 S 2865 W in South Jordan. Our restoration equipment, service trucks, and dispatch operate from this location 24 hours a day, 7 days a week.
Call or Text Us
The fastest way to reach us — especially in an emergency — is by phone. Call or text us anytime: (385) 247-9359 For non-urgent inquiries, you are also welcome to email us at info@truedaywaterdamagerestoration.xyz and we will respond as soon as possible.Send Us a Message
Prefer to reach out online? Fill out the form below and a member of our team will get back to you promptly. For emergencies, please call us directly at (385) 247-9359 rather than waiting for a form response.Our Office
True Day Water Damage Restoration 11268 S 2865 W South Jordan, UT 84095 Phone: (385) 247-9359 Email: info@truedaywaterdamagerestoration.xyz Office Hours: Monday – Saturday: 9:00 AM – 5:00 PM Sunday: Emergency Services Available Dispatched 24/7 from 11268 S 2865 W, South Jordan, UT 84095. View on Google Maps →Our Service Area
True Day Water Damage Restoration is based in South Jordan, Utah and proudly serves homeowners and businesses throughout South Jordan, West Jordan, Riverton, Bluffdale, Herriman and Draper, including:- South Jordan, UT
- West Jordan, UT
- Riverton, UT
- Salt Lake City, UT
- Sandy, UT
- Syracuse, UT
- And surrounding Salt Lake County communities
What to Expect When You Contact Us
We know that reaching out after a property emergency can be stressful. Here is what happens when you contact True Day Water Damage Restoration:- You call or submit your information. A real member of our team — not an automated system — will respond to your inquiry.
- We gather the details. We will ask a few quick questions about the type of damage, the affected area, and your property to prepare our team before arrival.
- We dispatch a team. For emergencies, we mobilize as quickly as possible. For scheduled appointments, we will confirm a time that works for you.
- We inspect and assess. Our technicians perform a thorough inspection using professional moisture detection equipment to understand the full scope of the damage.
- We provide a free estimate. We walk you through exactly what needs to be done, how long it will take, and what it will cost — with no obligation and no surprises.
- We get to work. With your approval, we begin restoration immediately and keep you informed every step of the way.
Services We Can Help With
Whether you are dealing with a burst pipe, a flooded basement, mold growth, or the aftermath of a fire, True Day Water Damage Restoration has the equipment, training, and experience to restore your property. We handle:- Water Damage Restoration
- Emergency Water Damage Response
- Water Extraction
- Structural Drying
- Dehumidification
- Basement Flooding Cleanup
- Mold Remediation & Removal
- Sewage Backup Cleanup
- Fire & Smoke Damage Restoration
- Storm Damage Restoration
- Commercial Water Damage Restoration
- Biohazard Cleanup
- Reconstruction & Repairs
Follow Us
Stay connected with True Day Water Damage Restoration for tips on protecting your home from water damage, mold prevention, and restoration advice:Frequently Asked Questions
Do you offer free estimates?
Yes. We provide free, no-obligation estimates for all water damage, mold remediation, sewage cleanup, fire damage, and restoration projects. Call us at (385) 247-9359 or fill out the form above to get started.Do you work with insurance companies?
Yes. We work directly with homeowner and commercial insurance carriers and can assist you with damage documentation and the claims process. Learn more on our Insurance Claims page.How fast can you respond to an emergency?
We respond to emergencies as quickly as possible throughout Salt Lake County. When you call (385) 247-9359, a real team member will answer and begin coordinating your response right away.Are you licensed and insured?
Yes. True Day Water Damage Restoration holds all necessary licenses and insurance required for operation in Utah. Visit our Credentials page for more information. Have more questions? Visit our full FAQ page for answers to the most common questions we receive.How calls to (385) 247-9359 are answered
- Business hours
- Calls reach True Day staff directly in our South Jordan office.
- After hours, weekends, holidays
- Calls route to a professional live answering service — a real person picks up, takes the details of your emergency, and dispatches the on-call technician. No voicemail trees, no automated hold queues.
- One number, no routing games
- (385) 247-9359 is the only number we publish, and it is the same number on our site, our Google Business Profile, our BBB listing, and every citation. We do not use a different “call tracking” number per channel.
- Call recording
- Incoming calls are recorded for quality and training under Utah’s one-party-consent law. Recordings are retained for 24 months and deleted on request.
If a call to us is ever genuinely missed, we return it inside the hour.
Three ways to reach us
How to actually reach us
For an active water loss, the phone is always faster than the form.
Fastest routes, in order
- Call (385) 247-9359. 24/7/365, live-answered. During business hours it’s staff. After hours it’s our answering service with crew notification protocol — crew en route while you’re on the phone.
- Contact form on this page for non-emergencies — estimates, policy questions, protection-plan sign-up. Response within 1 business day.
- In-person at our office: 11268 S 2865 W, South Jordan, UT 84095. Business hours only; call first to confirm someone is on-site.
What to have ready when you call about a loss
- Your address and ZIP
- Water source if you know it (supply line? toilet? roof?)
- Whether water is still actively flowing
- Approximate affected area (just this room? multiple rooms?)
- Your insurance carrier name (we don’t need the policy number on the first call)
- Anyone with mobility concerns or health issues in the household so the crew can plan access accordingly
What we don’t ask for upfront
We don’t ask for a credit card to dispatch a crew. We don’t require you to agree to work before we see the loss. We don’t pressure you to sign anything in the first visit — our standard practice is to assess, write a scope, and let you decide.
Active loss right nowCall (385) 247-9359 — crew dispatched while you’re on the phone. For everything else, the contact form on this page.
What to have ready when you call us (makes the first call three times faster)
You don’t need to prepare for an emergency call — if water is actively running, pick up the phone first and we’ll walk you through the rest. For non-emergency calls (scheduled estimate, mold inspection booking, protection plan sign-up), the information below gets everything moving on the first call.
For an emergency call — have these ready if you can:
- Property address and gate/building codes if applicable
- What happened and roughly when it started
- Where the water is coming from (if known) — and whether the source is stopped
- How many floors are affected and what rooms
- Whether electricity is on or off in the affected area
- Who else is in the house (kids, pets, elderly, anyone with respiratory conditions)
For an insurance claim call:
- Insurance carrier name and policy number
- Claim number if you already filed (not required — we can call it in with you)
- Adjuster name and direct number if assigned
- Date of loss
- Policy deductible if you remember it (we’ll ask the adjuster to confirm)
For a non-emergency estimate or inspection:
- Property address
- What you want looked at (water stain, musty smell, past loss, insurance follow-up)
- When you’ve been home or can be home for the inspection
- Any past restoration work on the property if relevant
What’s NOT useful to try to prepare: an exact dollar guess, a Google-researched “diagnosis,” or a comparison quote from another company. We’ll scope what we see — your guess doesn’t change our estimate, and comparing on price alone with another company is apples to oranges once scope is apples to oranges.
Call (385) 247-9359 — live-answered 24/7, no voicemail during business hours and no voicemail during off-hours either. We don’t send a form reply and we don’t text back later; a person picks up.
Which contact method for which situation
Different situations fit different contact methods. We don’t try to force every conversation through one channel, and we don’t scatter you across five. Here’s the honest match-up:
| Situation | Best contact | Response time |
|---|---|---|
| Active emergency (water running now, Cat 3 situation) | Phone (385) 247-9359 | Live-answered 24/7; triage starts on the call |
| Non-urgent question or scheduling | Phone or email | Phone: live during business hours; email: same business day typically |
| Daily update during active job | Text to your lead tech’s number | Within same work day |
| Insurance adjuster correspondence | Email (goes to owner directly) | Business-day response, 24 hours typical |
| Follow-up on completed job (warranty question, documentation request) | Phone to owner, email for records | Direct access; no customer-service queue |
| Request for estimate (non-emergency) | Phone or contact form on site | Phone: scheduled visit set during call; form: contact within same business day |
| Scheduling Protection Plan inspection | Phone or email | Scheduled within requested 7-day window |
| Document request (insurance COI, past-job documentation, license verification) | Email with specific request | Typically same business day; documents emailed as PDF |
| Complaint or dispute | Phone to owner directly | Direct call to Michael — no delegation |
Email addresses and routing
- General emails route to the owner (Michael) by default — no screening layer
- Adjuster emails get prioritized because claim timing matters — typically same-day response
- Scheduled job updates come from the specific lead tech on your job
What we don’t use
- Toll-free 800 numbers — our local number is the only one, and it’s the one that goes to our actual phone
- Automated chat bots — a real person answers; we don’t try to triage you through a decision tree
- Lead-generation forms that route to multiple contractors — your contact comes to us directly, period
- Social-media DMs for scheduling — we see them but don’t rely on them for scheduling (acknowledge and move to phone or email)
Our office address
- 11268 S 2865 W, South Jordan, UT 84095
- In-person visits by appointment — this is a working office, not a storefront with walk-in traffic
- If you want to come see us in person before hiring us for a job, we welcome that — call ahead to confirm someone’s here
Call (385) 247-9359 is the one number that works for every situation. The rest is just about matching the method to the moment.
Our office at 11268 S 2865 W — what to expect if you come visit
Our South Jordan office is staffed during business hours and is a working space, not a storefront. You’re welcome to visit if you want to meet us in person before hiring us for a job, but set your expectations: this is a restoration contractor’s working office.
What the office is:
- Working space with desks, filing, equipment staging area, and a small meeting space
- Owner (Michael) is often there between field visits
- Phone is answered live during business hours; after-hours routes to our 24/7 answering service
- Our service vehicles stage from here between jobs
- Equipment is maintained and stored here between jobs
What the office is NOT:
- A showroom with carpet samples, flooring options, or finish selection on display
- A retail storefront with walk-in traffic
- Reception with staff whose only job is answering the door
- A sales office separate from where the work happens
If you want to visit
- Call ahead at (385) 247-9359 to confirm someone’s here — the owner is often in the field
- Appointments are typically weekdays 9-5 (not during active-job times)
- Street parking is available on 2865 W; there’s a small lot behind the building
- Visitors should wear closed-toe shoes if touring the equipment area — this is a working space
Why we’re transparent about this
- Some restoration companies have a “virtual office” or a UPS Store box as their business address — and don’t tell you that until you try to visit
- We’re at a specific real address with specific hours and a specific person who’s often there
- You can Google the address and see it’s a real building; satellite view confirms the location
- Driving by to confirm we’re real is a reasonable thing to do before hiring us at 2 AM
What visitors have asked us about during office visits
- Equipment inventory tour — what we actually use on jobs
- Credential verification — license hanging on wall, insurance certificates in file
- Past-job documentation samples (anonymized) — what our reports look like
- Introduction to techs who might be assigned to their job
- Discussion of specific scope they’re considering before signing an estimate
Alternative to visiting
- Video call — we can do a tour via Zoom or FaceTime if you’re not local or want to see without visiting
- Documentation emailed — license, insurance, past-job documentation samples
- Phone conversation with the owner — often as useful as an in-person visit
Mailing address + legal address
- Business address: 11268 S 2865 W, South Jordan, UT 84095
- Same as our office — no separate P.O. Box or forwarding address
- Michael Bass DBA True Day Water Damage Restoration (sole proprietorship)
- Utah business registration verifiable at the state Division of Corporations
Call ahead if you’d like to visit. (385) 247-9359.
Email us for best response (what to include + what to expect)
Email is the right channel for non-emergency questions, document requests, estimate scheduling, and anything that benefits from written back-and-forth. Here’s how to email us for the fastest and most useful response:
What to include in your email:
- Your name
- Property address + city
- Phone number
- Specific question or request
- Context: what happened, when, what you’re trying to figure out
- Insurance info if relevant (carrier name, claim number if filed)
- Preferred follow-up method (phone call, email reply, or either)
- Attached photos if you have them (max 10MB per message is typical)
What to include per situation
- Scheduling estimate visit: address, preferred time windows (3-5 options help), what you want looked at
- Document request: what document (COI, license copy, specific job records), who it’s for, delivery address if applicable
- Insurance claim question: carrier name, claim number, adjuster name if known, specific question
- Past-job question: approximate date of your previous work, your name as it was on the invoice, what you’re trying to find out
- Protection Plan question: are you a member, what you’d like changed or scheduled
Response time expectations
- Business hours (Mon-Fri 8-5): same-day response typically
- Business hours (Sat): same-day for emergencies; business-day response for non-urgent
- After hours / Sunday: next-business-day response for non-emergencies; (385) 247-9359 for anything urgent
- Holiday periods: may extend to 1-2 business days; emergency line still live-answered
What gets a faster-than-average response
- Active claim situation with carrier timeline pressure
- Specific insurance adjuster waiting on documentation
- Protection Plan members for routine scheduling
- Repeat customers for follow-up questions
What may take longer
- Complex quote requests requiring on-site assessment first
- Historical records requests more than 5 years old
- Multi-party coordination questions (us + plumber + roofer + adjuster)
- Legal or dispute inquiries requiring owner attention + sometimes attorney review
What we won’t ask you for in email
- Your Social Security number
- Your credit card number by email (we have other secure payment methods)
- Your insurance policy document (we just need carrier + policy number if applicable)
- Specific personal information unrelated to the service
Our email privacy practices
- Your emails stay with us; we don’t forward or share outside our team or your authorized representatives (adjuster, trade partners)
- We don’t add you to marketing lists without opt-in
- We don’t share your address or contact info with third parties
- Full privacy policy on the site covers details
If you don’t hear back
- Check spam/junk folder for our reply
- Confirm you emailed the right address (sometimes typos)
- If more than 2 business days: call (385) 247-9359 and ask about your email
- We don’t ignore emails on purpose — silence usually means a technical issue
Text messaging
- Not our primary channel for first-contact (prefer phone or email)
- During active jobs, your lead tech may text updates — that’s fine
- Scheduled appointment reminders may come by text if you’ve opted in
- Text for general new-customer inquiry is less reliable; phone or email is better
What to have ready when you call
The first call sets the dispatch window. The faster we can collect these answers, the faster the right crew with the right equipment is rolling. Nothing here is required to be answered perfectly — a best guess is fine — but having a rough answer shortens the call.
Address and gate code
Full street address, cross-street, and any gate or callbox code. Apartment or townhome: building number and unit.
What happened
One sentence: “supply line under the kitchen sink,” “roof leak after last night’s storm,” “toilet overflow second floor.” Just the trigger.
How long it’s been wet
Hours or days. Determines whether we classify as Cat 1, 2, or 3 and what Class of water loss. Changes equipment load.
Water shut off yet?
Yes / no / don’t know. If no, we walk you through the main shut-off while dispatching.
Power status in the affected area
On, off, or unsure. Standing water near outlets is a safety call we need to make before entry.
Insurance carrier
Name only, no policy number needed on first call. Helps us route documentation correctly when we arrive.
Access
Will you be home, who else has keys, any pets we should know about. Standard pre-arrival items.
If you don’t have one of these answers, that’s not a problem — call anyway. Dispatchers can collect missing details during the roll-out.