Privacy Policy

Last Updated: January 1, 2025

Welcome to True Day Water Damage Restoration (“we,” “us,” or “our”). We are located at 11268 S 2865 W, South Jordan, UT 84095 and serve residential and commercial clients throughout Salt Lake County, Utah. We can be reached at (385) 247-9359 or info@truedaywaterdamagerestoration.xyz.

This Privacy Policy describes how we collect, use, disclose, and protect the personal information of visitors to our website at https://truedaywaterdamagerestoration.xyz/ and of clients who use our restoration services. By using our website or contacting us, you agree to the practices described in this policy.

Please read this policy carefully. If you have any questions, do not hesitate to contact us.

1. Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you contact us through our website, call us, or request services, we may collect:

Your full name
Home or business address
Phone number and email address
Details about your property and the nature of damage or services needed
Insurance policy information, if applicable
Any other information you choose to share with us

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address and browser type
Pages visited and time spent on each page
Referring URLs (how you found our website)
Device type and operating system
General geographic location (city/region level)

This information is collected through cookies, web beacons, and analytics tools such as Google Analytics.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide the restoration services you request
Schedule appointments, inspections, and follow-up visits
Process and assist with insurance claims documentation
Communicate service updates, estimates, and project status
Send invoices and process payments
Improve the quality and functionality of our website
Analyze website traffic patterns to better serve visitors
Comply with applicable laws and regulations
Protect against fraudulent or unauthorized activity

We do not sell your personal information. Your information is used solely to serve you as a client or prospective client of True Day Water Damage Restoration.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party vendors who assist us in operating our business — such as scheduling software providers, email service providers, or payment processors. These parties are contractually required to keep your information confidential and use it only for the purposes we specify.

Insurance Companies & Adjusters

With your knowledge and consent, we may share job documentation, photos, and scope-of-work information with your insurance carrier or adjuster as part of the claims process.

Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of True Day Water Damage Restoration, our clients, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of our company assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors use our site.

Types of Cookies We Use

Essential Cookies: Required for the website to function correctly, such as remembering form inputs or session data.
Analytics Cookies: Used to collect anonymous data about how visitors interact with our website (e.g., Google Analytics). This helps us improve site content and performance.
Marketing Cookies: May be used to track the effectiveness of advertising campaigns (e.g., Google Ads conversion tracking).

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about managing cookies, visit www.allaboutcookies.org.

Google Analytics

We use Google Analytics to help us understand website traffic and usage. Google Analytics collects anonymous information and does not personally identify individual visitors. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

5. Third-Party Links & Services

Our website may contain links to third-party websites — such as Google Maps, our social media profiles, or industry directories. These sites have their own privacy policies, and we have no control over their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

Our current social media presence includes pages on Facebook, LinkedIn, YouTube, Pinterest, X (Twitter), Reddit, and TikTok. Any information you share on those platforms is governed by their respective privacy policies.

6. Data Security

We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at (385) 247-9359.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law.

7. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: The right to request a copy of the personal information we hold about you.
Correction: The right to request that we correct inaccurate or incomplete information.
Deletion: The right to request that we delete your personal information, subject to certain legal exceptions.
Opt-Out of Communications: The right to opt out of marketing or promotional emails at any time by clicking “unsubscribe” in any email we send, or by contacting us directly.
Data Portability: The right to request your data in a portable, machine-readable format where technically feasible.

To exercise any of these rights, please contact us using the information provided at the bottom of this page. We will respond to your request within a reasonable timeframe.

California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). We do not sell personal information. For CCPA-related inquiries, please contact us directly at (385) 247-9359 or info@truedaywaterdamagerestoration.xyz.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete such information from our records.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this page. If we make material changes to how we handle your personal information, we will provide a more prominent notice on our website.

Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:

True Day Water Damage Restoration
11268 S 2865 W
South Jordan, UT 84095
Phone: (385) 247-9359
Email: info@truedaywaterdamagerestoration.xyz
Website: truedaywaterdamagerestoration.xyz/contact-us/