Water Damage Restoration FAQs in South Jordan, UT
When water damage, mold, or a property emergency strikes, you need fast answers. Below you will find answers to the questions we hear most often from homeowners and business owners throughout South Jordan and Salt Lake County, Utah. If your question is not answered here, call us anytime at (385) 247-9359 — we are happy to help.
General Questions
How quickly should I call a water damage restoration company after a flood or leak?
You should call immediately — ideally within the first hour. Water damage worsens rapidly. Within 24 hours, drywall begins to swell, flooring buckles, and mold can begin to develop. The sooner restoration begins, the less damage your property will sustain and the lower your overall restoration costs will be. True Day Water Damage Restoration serves South Jordan and all of Salt Lake County and responds quickly to emergency calls.
Does True Day Water Damage Restoration offer emergency services?
Yes. We offer emergency water damage response services to homeowners and businesses throughout Salt Lake County, including South Jordan, West Jordan, Riverton, Sandy, and Salt Lake City. When water damage strikes, call us at (385) 247-9359 and we will dispatch a team to your property as quickly as possible.
What areas does True Day Water Damage Restoration serve?
We serve all of Salt Lake County, Utah, including South Jordan, West Jordan, Riverton, Salt Lake City, Sandy, and Syracuse, as well as individual neighborhoods throughout South Jordan such as Daybreak, Sycamore Ridge, Harvest Village, Homestead, Lampton Farms, and more. View our full service area page for details.
Is True Day Water Damage Restoration licensed and insured?
Yes. True Day Water Damage Restoration is fully licensed and insured to perform restoration services in the state of Utah. We carry general liability insurance and workers’ compensation coverage to protect both our clients and our team members. You can learn more on our Credentials page.
How do I get a free estimate?
Getting a free estimate is easy. You can call us at (385) 247-9359, email us at info@truedaywaterdamagerestoration.xyz, or fill out the form on our Contact page. We will schedule a time to inspect the damage and provide you with a detailed, no-obligation estimate as quickly as possible.
Water Damage Restoration
What should I do immediately after discovering water damage?
First, ensure your safety — do not enter a room with standing water if there is any risk of electrical hazard. If it is safe to do so, shut off the water source to stop ongoing flooding. Move valuables, furniture, and important documents out of the affected area if possible. Do not use a household vacuum to remove water. Then call True Day Water Damage Restoration at (385) 247-9359 right away. The faster we respond, the less damage your property will suffer.
What is the water damage restoration process?
Our restoration process begins with a thorough inspection and moisture assessment to understand the full scope of damage. We then perform water extraction to remove standing water, followed by structural drying using industrial air movers and dehumidifiers. Once the structure is dry, we assess for mold, perform any necessary remediation, and then move into repairs — which may include drywall replacement, flooring removal and replacement, painting, and full reconstruction if needed. Learn more on our Our Process page.
How long does water damage restoration take?
The timeline depends on the severity of the damage. Water extraction can typically be completed within a few hours. Structural drying usually takes 3 to 5 days using industrial dehumidifiers and air movers. If mold remediation, drywall repair, flooring replacement, or full reconstruction is required, the project may take several days to several weeks. We will give you a realistic timeline estimate before work begins.
What equipment do you use for water damage restoration?
We use professional-grade, industrial equipment including truck-mounted and portable water extractors, high-velocity air movers, commercial dehumidifiers, thermal imaging cameras for moisture detection, and moisture meters to monitor drying progress. This equipment is far more powerful than consumer-grade fans or dehumidifiers and ensures thorough, efficient drying.
Can I stay in my home during water damage restoration?
In many cases, yes — particularly for smaller, contained water damage events. However, if the damage is extensive, involves sewage contamination, or if mold remediation is required, temporary relocation may be recommended for health and safety reasons. We will advise you honestly about what is appropriate for your specific situation.
What is the difference between clean water, grey water, and black water damage?
These are the three categories of water damage used in the restoration industry. Category 1 (clean water) comes from a sanitary source like a broken supply line or faucet and poses the least risk. Category 2 (grey water) comes from sources like washing machines, dishwashers, or sink drains and contains some contaminants. Category 3 (black water) is the most hazardous and includes sewage backups, floodwater from rivers, or water that has been sitting long enough to harbor bacteria and pathogens. Each category requires a different level of protective equipment and remediation protocol. Learn more on our Types of Damage page.
Cost & Insurance
How much does water damage restoration cost?
Water damage restoration costs vary depending on the size of the affected area, the category of water (clean, grey, or black water), the extent of structural damage, and whether mold remediation is required. In general, costs can range from $200 for minor incidents to $5,000 or more for severe flooding or sewage backup situations. We provide free estimates and work with your insurance company to help minimize your out-of-pocket costs. Visit our Water Damage Cost page for a detailed breakdown.
Will my homeowner’s insurance cover water damage restoration?
Many homeowner’s insurance policies cover sudden and accidental water damage — such as burst pipes, appliance failures, or storm-related flooding — but typically do not cover damage caused by gradual leaks or lack of maintenance. We work directly with insurance adjusters and can help document the damage to support your claim. You will still be responsible for your deductible and any costs not covered by your policy.
Does True Day Water Damage Restoration help with insurance claims?
Yes. We have extensive experience working with homeowner and commercial insurance policies. We can help document the damage with photos, moisture readings, and detailed scope-of-work reports that your adjuster will need. We communicate directly with insurance companies to help make the process as smooth as possible for you. Learn more on our Insurance Claims page.
Mold Remediation
How do I know if I have mold after water damage?
Common signs of mold include a musty or earthy odor, visible dark spots on walls, ceilings, or flooring, or unexplained allergy-like symptoms such as sneezing, coughing, or eye irritation in building occupants. Mold can also grow hidden behind walls or under flooring where it is not immediately visible. If you have had water damage in the past 24 to 48 hours or more, we recommend a professional moisture inspection to catch mold growth early.
Does True Day Water Damage Restoration handle mold remediation?
Yes. We offer comprehensive mold remediation services including mold inspection, containment, safe removal, HEPA air filtration, and treatment to prevent recurrence. We handle all categories of mold, including black mold (Stachybotrys). After remediation, we recommend independent post-clearance testing by a certified industrial hygienist to verify that mold levels have returned to normal. Learn more on our Mold Remediation page.
Sewage & Specialty Cleanup
Do you handle sewage backup cleanup?
Yes. Sewage backup is classified as Category 3 black water and requires specialized protective equipment and strict remediation protocols. We safely remove sewage, disinfect and sanitize all affected surfaces, dry the structure, and dispose of contaminated materials in accordance with health and safety regulations. We handle both toilet overflow cleanup and full sewage backup situations. Learn more on our Sewage Cleanup page.
Do you handle fire and smoke damage restoration?
Yes. In addition to water damage, we provide fire damage restoration services including smoke and soot removal, odor elimination, air scrubbing with HEPA filtration, board-up and tarping services, contents cleaning and pack-out, and full reconstruction. Fire damage often involves water damage as well from firefighting efforts, and we handle both simultaneously. Learn more on our Fire Damage Restoration page.
How do you remove odors after water or fire damage?
We use a combination of professional-grade deodorizers, HEPA air scrubbers, hydroxyl generators, and thermal fogging to neutralize odors at the molecular level — not just mask them. For sewage or fire-related odors, complete removal of contaminated materials is often necessary before deodorization can be fully effective. Learn more on our Odor Removal page.
Commercial Services
Do you offer commercial water damage restoration?
Yes. We serve commercial properties, office buildings, retail spaces, industrial facilities, and multi-family residential properties throughout Salt Lake County. We understand that business downtime is costly, so we work efficiently and, when possible, schedule work to minimize disruption to your operations. Learn more on our Commercial Services page.
Still Have Questions?
We are here to help. If you did not find the answer you were looking for, do not hesitate to reach out to our team directly. There are no silly questions when it comes to protecting your home or business.
True Day Water Damage Restoration
11268 S 2865 W, South Jordan, UT 84095
Phone: (385) 247-9359
Email: info@truedaywaterdamagerestoration.xyz
Contact Us Online