📞 24/7 Emergency Call Line: (385) 247-9359
Updated Oct 2026

Our warranty at a glance

2 years
Workmanship (was 1 yr)
90 days
Mold remediation
Transferable
Once, within coverage

Warranty call goes to Michael Bass personally. (385) 247-9359.

A
BBB Rated
BBB Accredited Business · A RatingTrue Day Water Damage Restoration is a BBB Accredited Business with an A letter grade from the Better Business Bureau. Independent third-party verification of our complaint response record and business practices.
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5.0
★★★★★
5.0 stars from 41 verified Google reviews.Rating counted at True Day on Google Maps. Updated as it changes.
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Since
2020
Serving South Jordan and the Salt Lake Valley since March 2020.Formal legal-entity registration — not an inherited franchise, not a renamed business. The same owner (Michael Bass) and same crew on every job since day one.
About Michael →
Last updated: October 6, 2026 · By Michael Bass, Owner, True Day Water Damage Restoration
True Day 45-Minute Arrival Guarantee

Effective October 1, 2026. These are the written terms of our 45-minute arrival guarantee.

The Guarantee

True Day Water Damage Restoration will arrive at your South Jordan address within 45 minutes of your emergency call to (385) 247-9359. If we miss it under normal conditions, your emergency inspection is free.
Written guarantees matter. Most restoration companies claim fast response times without defining the terms. This page states the full guarantee: what we promise, where the guarantee applies, what counts as arrival, what happens if we miss, and what we exclude. These terms are also written into every emergency service agreement True Day customers sign.

What We Guarantee

Service: On-site arrival of a True Day W-2 technician at the address you provide when calling (385) 247-9359. Window: 45 minutes maximum from the moment the live dispatcher takes your emergency call to the moment the first True Day technician reaches your property. Availability: 24 hours per day, 7 days per week, 365 days per year. The guarantee applies to overnight, weekend, and holiday calls exactly as it applies to weekday calls.

Typical arrival times from our South Jordan dispatch

  • South Jordan~15 min
  • West Jordan~20 min
  • Riverton~25 min
  • Bluffdale~25 min
  • Herriman~30 min
  • Draper~35 min

Times are typical door-to-door from the moment our live dispatcher takes your emergency call. Weather, I-15 conditions, and time of day may extend them.

Where the Guarantee Applies

The 45-minute arrival guarantee applies to any address inside the South Jordan, Utah city limits.
Covered ZIP codes: 84095 and 84009. Covered neighborhoods include but are not limited to: Daybreak (all sub-communities), Glenmoor, South Jordan Ranch, Welby, Riverfront, and all other named South Jordan neighborhoods.
For addresses outside South Jordan — including Daybreak-adjacent portions of other cities, Herriman, Bluffdale, Riverton, West Jordan, Draper, Sandy, Salt Lake City, Cottonwood Heights, Taylorsville, Midvale, and Murray — True Day typically arrives within 45 to 75 minutes depending on time of day and I-15 traffic, but the 45-minute guarantee does not apply. Call (385) 247-9359 for a specific arrival estimate to your address.

What Counts as Arrival

Clock starts: The moment our live dispatcher answers your call to (385) 247-9359 and takes your address. Clock ends: The moment the first True Day technician physically arrives at the property address you provided. “Arrival” means the technician is on-site and in direct contact with you or an authorized representative — not merely passing by the address. Documented how: Dispatch logs the call-connect time. The arriving technician logs the on-site timestamp. Both are recorded in our dispatch system and are available on request as part of our monthly response-time audit.

If We Miss the 45-Minute Window

Remedy: The emergency inspection is provided free of charge. No trip charge, no after-hours fee, no minimum invoice. How to invoke the remedy: No formal claim is needed. Our dispatch log is the record. If our logged arrival time exceeds 45 minutes under conditions that are not excluded below, we apply the no-charge inspection automatically to your written scope. If you still want to proceed with restoration work after the inspection: work is performed under the terms of our standard emergency service agreement, with the same Xactimate scoping and direct insurance billing process as any other job. The missed-window remedy applies only to the inspection; it does not provide a discount on the restoration work itself.

Exclusions — When the 45-Minute Window May Not Apply

These exclusions describe conditions outside our reasonable operational control. In each case, we still respond as fast as conditions allow, and we document the delay in the dispatch log.
Weather: Major winter storms where I-15 or local roads are impassable or closed; whiteout conditions; active flooding of roadways; lightning storms where emergency responders have advised against travel. Road and infrastructure: Confirmed I-15 or major arterial closures announced by UDOT; emergency-response road closures; traffic incidents causing documented regional gridlock. Capacity: Simultaneous mass-event scenarios — a region-wide freeze event, flood, or multiple-structure fire — where True Day’s full staffing is already dispatched. In these events we triage by severity and inform each caller of the realistic arrival window. Access: Properties that cannot be legally or physically accessed (gated communities without arranged access, properties with declined access, locked properties without an authorized representative on-site, etc.).
When any exclusion applies, we document the delay in the dispatch log and provide an updated arrival estimate on the initial call. Exclusion-period calls are still answered live 24/7 and still result in the fastest response conditions allow.

How This Guarantee Is Verified

Every emergency call to (385) 247-9359 is time-stamped at call connect and at technician on-site arrival. The arrival-time dataset for South Jordan emergency jobs is published once the dataset accrues at /24-7-response-south-jordan/ alongside the live-answer rate from anonymous test calls. Published data includes:
  • Count of South Jordan emergency jobs in the month
  • Average arrival time in minutes
  • Longest arrival time for the month
  • Percentage of jobs within the 45-minute window
  • Any exclusion-period delays with one-line context
We publish 12 months of history at a time. The raw dispatch log is available on request — email info@truedaywaterdamagerestoration.xyz.

How the Guarantee Interacts with Insurance

The 45-minute arrival guarantee is True Day’s commitment, not your insurer’s. The emergency inspection remedy applies between you and True Day; it does not change coverage terms with your insurance carrier. On covered claims, your insurer pays the Xactimate-approved scope regardless of our arrival time. On uncovered work or coverage gaps, our free-inspection remedy applies to the inspection fee only.

Changes to These Terms

If we materially change this guarantee — the window, the service area, the remedy, or the exclusions — we update this page with a new effective date and keep prior versions available on request. The version in effect for your job is the version published on the date you call us.
Water damage in South Jordan right now? Call (385) 247-9359 — Live-answered 24/7 — 45-minute arrival or your emergency inspection is free

Effective date: October 1, 2026 · Service area: South Jordan, Utah (ZIP 84095, 84009) · Audit: /24-7-response-south-jordan/

 
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IICRC S500-compliant extraction, drying, and reconstruction for South Jordan homes. Named technicians, documented drying protocol, written warranty. Learn more about water damage restoration

Emergency Water Damage

Live-answered 24/7 emergency response with a published 45-minute arrival guarantee inside South Jordan city limits. Learn more about emergency response

Written Workmanship Warranty

1-year minimum on reconstruction workmanship, 90 days on mold remediation, transferable once to a new homeowner within the covered period. Read the full warranty

Serving South Jordan and the Salt Lake Valley

Every True Day job is run by a named, IICRC-certified crew from our South Jordan office. 45-minute arrival in South Jordan city limits; 45-75 minutes for Riverton, Herriman, and West Jordan.
See our South Jordan page →
Live-answered 24/7(385) 247-9359
IICRC
Certified
Firm
True Day Water Damage Restoration is an IICRC Certified Firm (#927354-5258) with 4 individually certified technicians — Marcus Rivera, Sofia Mendoza, Daniel, and Alex. Owner Michael Bass. Verifiable at iicrc.org.
Meet the crew →

While we’re on the way: a 60-second safety checklist

The first 15 minutes matter. Here’s what to do (and not do) between the call and our arrival.

Do, if safe to do so

  • Shut off the water supply at the main valve if you can reach it dryly
  • Flip the circuit breaker for any affected room before touching outlets or appliances
  • Take phone photos and a short video of the damage — insurance will want them
  • Lift what you can off wet floors: electronics, rugs, cardboard boxes, important paper
  • Open interior doors to let airflow begin on its own
  • If a ceiling is sagging under water, back out of that room and warn others

Don’t

  • Walk through standing water near plugged-in electronics or appliances
  • Use a household vacuum to extract water — it is not rated for it
  • Pull up tacked-down carpet or glued flooring yourself; your insurance will need to see it in place
  • Run the HVAC in the affected area — you’ll spread contamination
  • Use bleach on visible mold before we inspect — it masks what we need to find
  • Throw away damaged items before documenting them
If you haven’t already — call (385) 247-9359

What 45 minutes actually looks like

The 45-minute arrival guarantee is a timed window with real stages. Here is what each minute represents.

Minute 0

Your call

Live-answered at (385) 247-9359. Not a voicemail, not a national dispatcher. We get the address, the water source, and the category on the line.

Minute 1–5

Crew assignment + dispatch

The on-call tech is paged with your address, scope, and category. Michael is paged on anything Cat 2 or Cat 3. We can start your insurance claim with you on the line if you have not yet.

Minute 5–15

En route from the office

Truck leaves our South Jordan office at 11268 S 2865 W, loaded with the right extraction and drying equipment for the category we were briefed on — not a one-size kit.

Minute 15–45

Travel inside South Jordan

Direct route, no stops. Inside South Jordan city limits, we commit to being on your porch no later than minute 45. We call when we are 10 minutes out.

Minute 45

Boots on the ground

Inspection starts. FLIR thermal, moisture meters, scope photos, written estimate. Emergency mitigation begins under carrier authority so the loss stops getting worse.

Adjacent cities (Riverton, Herriman, West Jordan): same workflow, 45–75-minute window from our South Jordan office.
What can delay us: declared snowstorms with road closures, state DOT emergency closures, a simultaneous Cat 3 event (we are honest about one crew = one job at a time). We call you the moment we know a delay is coming — you are never left guessing.

Where we actually go, and how fast

We will not claim to serve a city if we cannot respond in a reasonable window. Here is our real coverage.

0–45 min

South Jordan — primary coverage with the 45-minute arrival guarantee

Our office is at 11268 S 2865 W, South Jordan, UT 84095. Every address inside South Jordan city limits is covered by our 45-minute arrival guarantee, 24/7/365.

45–75 min

Riverton, Herriman, West Jordan — adjacent coverage

Full service, 24/7, with a slightly longer response window because of the drive. We have active case studies in all three cities. Call us and we will confirm the estimated time to your address.

Call to confirm

Secondary coverage — Sandy, Salt Lake City, Draper, Bluffdale, Cottonwood Heights, Daybreak, Syracuse

We have taken jobs in these cities, especially when a case is referred by an insurance adjuster or past customer. Response times run longer and we only commit when we have crew availability. Call (385) 247-9359 before assuming we are available.

If your city is not listed, we are honest: ask us for a referral to a certified firm closer to you. A long-haul response time helps no one in an active water loss.

Call now, or call when you can? — a severity triage

Honest guidance on how urgent your situation actually is. Not everything is a 2am emergency.

Call now · 2am OK

Active gush or burst

Visible flowing water, more than a trickle. The clock is running on every square foot of material that sits in it. Call (385) 247-9359 and shut your main valve while we’re en route.

Call now · 2am OK

Standing water pooled on floors

Any depth, any area. Even if you’ve stopped the source, the material underneath is absorbing by the minute. Mold risk starts at hour 24.

Within 24 hours

Sewage or Cat 3 water, any amount

Pathogen exposure risk + much more aggressive degradation than clean water. Stay out of the affected room until we arrive. Call us at the first business hour if it happens overnight; call now if occupants are vulnerable (immunocompromised, pregnant, young children).

This week

Visible water stain, dry to the touch

Old stain or very small leak that has stopped. Not an emergency. Schedule a free inspection this week so we can confirm it’s actually dry and check for hidden mold or structural concerns.

This week

Musty smell, no visible source

Possible hidden leak or past-event mold. Not an emergency, but worth a FLIR + moisture inspection within a week. Smell doesn’t resolve itself — the source is somewhere.

This week

Water bill spike, no visible cause

Run the 15-minute meter test first (see hidden-leak page). If the meter is moving with everything off, call us. If it is still, your bill may be a utility billing error — call the water utility, not us.

Business hours

Past loss, already dried out — peace-of-mind check

You dealt with it yourself but want pros to confirm nothing is hiding. Call during business hours; schedule a paid inspection ($0 for True Day customers; nominal fee for first-time).

If you are not sure which row you are in, call (385) 247-9359. 30 seconds on the phone tells us whether to roll a truck or set a 10am appointment.

What happens when you call after hours

“Live-answered 24/7” is the claim — here is the actual process so you know what you are hearing on the line.

Mon-Fri 8-5

Business hours — you reach us directly

The office line goes to Michael, a crew member, or dispatch. Live-answered inside 3 rings during the business day.

After 5pm & weekends

Vetted third-party answering service

The call is answered live by a licensed answering-service operator who takes your name, address, and a brief scope. You are told on pickup that you are speaking to the answering service — we don’t impersonate the office.

Within 2 min

On-call tech paged

Operator pages the True Day on-call tech with your contact info and scope. For Cat 2 or Cat 3 water, biohazard, or fire — Michael is paged too.

Within 15 min

Callback from the on-call tech

The actual True Day tech who will come to your house calls you back directly and sets the arrival. If 15 minutes passes with no callback, call (385) 247-9359 again and tell the operator you have not been reached — they escalate to Michael personally.

Why not direct-to-cell? We are 5 people. If every after-hours call went to Michael’s personal phone, we would miss half of them. The answering service is a hand-off, not a wall — the 15-minute callback is the actual service level.

Response time by city — real minute-ranges from our office

Measured from 11268 S 2865 W, South Jordan, UT 84095. Published numbers are based on actual arrival times logged this year, not aspirations.

CityMinutesTierNotes
South Jordan≤ 45GuaranteedAll addresses inside city limits, 24/7/365. Published policy on /response-time-guarantee/.
Riverton55–70AdjacentActive case study customers. 10-min ETA call before arrival.
Herriman60–75AdjacentActive case study customers. Rosecrest and surrounding neighborhoods.
West Jordan55–70AdjacentActive case study customers. Jordan Hills and surrounding areas.
Sandy55–80SecondaryCall to confirm availability. Typically yes within 90 min, longer at peak.
Draper65–85SecondaryCall to confirm; crew availability varies.
Bluffdale60–80SecondaryCall to confirm; proximity helps on quiet days.
Salt Lake City60–90SecondaryCall to confirm. Longer at rush hour (I-15 corridor).
Cottonwood Heights60–80SecondaryCall to confirm availability.
Syracuse75–95SecondaryCall to confirm. If the arrival time is a problem, we refer to a closer firm.

If your city isn’t listed: call (385) 247-9359 and we will tell you honestly whether we can respond in a usable window. During a declared storm event or multi-city emergency, we communicate delays transparently.

Response time guarantee FAQ

The real terms of the 45-minute arrival commitment — what’s covered, what’s not, and what happens when it’s missed.

What exactly is the 45-minute arrival guarantee?
Boots on your porch within 45 minutes of your call, 24/7/365, for every address inside South Jordan city limits. Measured from the start of the call to the tech ringing your doorbell.
What’s not covered by the guarantee?
Declared regional storm emergencies with road closures, Utah DOT emergency closures, and concurrent Cat 3 events where our one on-call crew is already dispatched. We communicate delays transparently — never silently.
Does the guarantee apply to Riverton, Herriman, or West Jordan?
No. Adjacent cities are a 45–75 minute target window, not a guarantee. See the by-city minute-range table on this page for the real numbers from our office.
What happens if you miss the 45-minute window inside South Jordan?
Call us at (385) 247-9359 and tell us. We will acknowledge it on the phone and discuss. The guarantee is a published policy, not a sales line — we treat a miss as a service failure.
Who answers the phone at 2am?
Business hours (Mon-Fri 8-5): us directly. After hours: a vetted third-party answering service that takes your info and pages the on-call tech — with a 15-minute callback. On Cat 2/3 water, biohazard, or fire, Michael is paged at the same moment. You are told on pickup you are speaking to the answering service.

What our 45-minute guarantee actually looks like by city

Any restoration company that claims a flat 45-minute response across the entire Salt Lake Valley is making a promise their trucks can’t keep. We publish the real numbers — tiered by distance from our South Jordan dispatch point — because an arrival time that fails is worse than an arrival time that was realistic to begin with.

Service AreaDrive from
11268 S 2865 W		Our Written CommitmentGuarantee tier
South Jordan · Daybreak · all 20 named SJ neighborhoods0-6 milesOn site within 45 minutes, 24/7, from the time you reach a live person at (385) 247-9359.45-MIN GUARANTEE
Riverton · Herriman · West Jordan · Bluffdale4-10 milesOn site within 60 minutes, 24/7. Rush-hour deliveries (4-6pm weekdays) may add 10-15 minutes; dispatcher will tell you on the call.60-MIN COMMITMENT
Draper · Sandy · Midvale · Cottonwood Heights8-14 milesOn site within 75 minutes, 24/7. We stage equipment in these cities seasonally during freeze and monsoon periods to pull the time down.75-MIN COMMITMENT
Salt Lake City · Taylorsville · Murray · Holladay11-18 milesOn site within 90 minutes, 24/7. Dispatcher confirms the exact ETA on the call based on traffic and crew position.90-MIN COMMITMENT
Outside the 20-mile ring (we don’t push past this)20+ milesWe’ll take the call, give an honest ETA on the phone (usually 2+ hours), and refer you to a closer IICRC Certified Firm if waiting isn’t worth it. Honesty beats a slow truck.PHONE-ETA ONLY
What happens if we miss the time: if you called from inside one of the committed tiers above and we arrive late (not counting homeowner-caused delays like being unable to reach you or a locked gate), the first drying day’s dehumidifier charge is waived from your invoice. One line. No fine print. The dispatcher logs the call time; the lead tech logs the arrival time; the gap is the measurement.
Why we don’t claim 45 minutes to Sandy or Draper: during a January pipe-freeze event or a July monsoon surge, four or five simultaneous calls can be in the queue. We can hit 45 to a South Jordan address while already working one; we cannot hit 45 to a Draper address 14 miles away in the same window. Promising it anyway is the kind of claim that turns into a 1-star review. We’d rather tell you 75 minutes and arrive in 60.
MEASURED COMMITMENT

Our response-time commitment, measured and published once the dataset accrues

A 45-minute arrival guarantee is only as good as the measurement behind it. Starting with the current month, we are logging two numbers on every emergency call and will publish the rolling average on this page once the dataset accrues — so the claim stays honest even when nobody’s looking.

METRIC 1 — PHONE
Call-ring to live-answer time
Every emergency call is timestamped at ring start and at the moment a live person speaks. Average target: under 30 seconds. We will publish the average here once the dataset accrues.
METRIC 2 — DISPATCH
Dispatch to on-site arrival time
From the moment the call is dispatched to the lead tech, to the moment the truck arrives on scene. Average target for South Jordan addresses: under 45 minutes, measured monthly.

How the measurement works

  • Call timestamps come from our phone system log (CallRail), not from the dispatcher writing down a time.
  • Dispatch time is the moment the job ticket is pushed to the on-call tech’s phone.
  • Arrival time is the moment the tech checks in through the field app on arrival.
  • Travel delays caused by the homeowner (unable to reach the property, locked gate, requested a specific arrival window) are logged separately and excluded from the measurement.
  • Weather-related delays (declared NWS event: blizzard, flash flood, red-flag warning) are logged separately with a note on the published summary — honesty beats a flat average that hides a legitimate storm.
If we miss the 45-minute window on a South Jordan call (not counting homeowner-caused delays and declared weather events, as above) the first drying day’s dehumidifier charge is waived from the invoice. Same remedy the drive-time bands reference. The reason the remedy is in the written warranty rather than just claimed is that an unmeasured claim is a claim, and a measured commitment is a service standard.
The first published numbers will appear once the dataset reaches statistical significance. If a published average ever climbs above the target, it stays published — the point of measurement is accountability, not marketing.

How calls to (385) 247-9359 are answered

Business hours
Calls reach True Day staff directly in our South Jordan office.
After hours, weekends, holidays
Calls route to a professional live answering service — a real person picks up, takes the details of your emergency, and dispatches the on-call technician. No voicemail trees, no automated hold queues.
One number, no routing games
(385) 247-9359 is the only number we publish, and it is the same number on our site, our Google Business Profile, our BBB listing, and every citation. We do not use a different “call tracking” number per channel.
Call recording
Incoming calls are recorded for quality and training under Utah’s one-party-consent law. Recordings are retained for 24 months and deleted on request.

If a call to us is ever genuinely missed, we return it inside the hour.