About True Day Water Damage Restoration

• Workmanship on all mitigation work — if an area we dried shows moisture return (not caused by a new leak) within 2 years, we come back and re-dry at no charge.
• Workmanship on all reconstruction work — drywall seams, texture, paint, flooring, baseboards, cabinets we installed. Failure of our installation is covered. Normal settling cracks under 1/16" are not failure.
• Hidden damage missed during the original scope — if we re-opened a wall for a different reason and found moisture we should have identified originally, we repair it.
• Mold stays 90 days (biological reality, not warranty term). If growth returns in a remediated area within 90 days of our clearance, we re-remediate.
• The warranty is transferable once — if you sell the home within the 2-year window, the next owner inherits the remaining warranty period. Just email the new owner’s name to us and we transfer it in writing.

• A new water loss from a different source (that’s a new claim, not warranty work).
• Damage caused by a plumber, HVAC contractor, or roofer who worked on the home after our project.
• Normal wear on surfaces we didn’t install (we don’t warranty flooring that was already in the house).
• Settlement cracks under 1/16" (industry-standard settlement, not failure).
• Changes you made yourself after our completion (DIY paint, DIY trim, etc.).

1. Call (385) 247-9359 and tell the dispatcher this is a warranty call. The call still goes to the live-answered line regardless of hour, but tagging it as a warranty call puts it on Michael’s return-call list for that same day.
2. Have your project close-out packet ready if you can find it (project number, dates, carrier). If you can’t, we have the record on our side; your address is enough.
3. We schedule a free re-inspection within 72 hours for South Jordan and adjacent cities. For non-emergency warranty issues, 72 hours is our commitment. For a warranty item that is actively causing new damage (rare — moisture return behind a wall), we respond under emergency SLA.
4. We assess, document, and either repair or deny in writing within 14 days. Denials are in writing with the specific reason tied to the warranty terms, not a verbal brush-off.
5. No deductible, no co-pay, no hourly charge on anything that falls under the warranty.

1. Walk every affected room with the project lead. We bring a tablet with the original scope, the daily moisture logs, and the project photo set. Each item on the scope gets checked against the current state of the room.
2. Look for drywall imperfections — texture match, seams, nail-and-screw pops, paint lines. We mark anything that needs touch-up with blue painter’s tape before leaving the walkthrough. Touch-ups are done the next business day, not left for "later."
3. Check paint coverage, trim gaps, and transitions. New paint next to existing paint should blend; transitions between new and existing flooring should sit flat; baseboard should be caulked where it meets drywall. Any issue gets taped.
4. Look at flooring quality. New LVP installation: check for gaps at seams, lipping between planks, transitions at doorways. New carpet: check for seams in high-visibility areas, tackstrip anchoring at edges. Any issue gets taped.
5. Open and close every door and drawer we touched. Cabinet doors, closet doors, bathroom doors. Operation should be the same as before the loss or better.
6. Check that returns and registers are clear of poly and that HVAC was restarted correctly. Confirm no equipment is left in the home.
7. Walk the exterior if we accessed the home from outside (dumpster placement, truck parking, any landscaping touched by hoses). Yard restored to original state.

At the walkthrough we hand you a physical folder (and send a PDF copy by email) containing:

• The signed 2-year written workmanship warranty, dated and signed by Michael Bass.
• Complete scope documentation: original inspection report, all moisture logs by day, Xactimate scope, all supplements, photographic record of before / during / after.
• Final invoice showing carrier payments, deductible paid, and any outstanding balance (usually zero).
• Depreciation recovery documentation — what the carrier held back pending completion, what we’re submitting to release, your expected recovery timing.
• Care-and-maintenance notes for any specific finishes installed (how to clean the new LVP, when to re-caulk, how to protect the paint during cure).
• Our direct contact information for warranty claims — the owner line number and the project lead’s email.

• Within 24 hours: any blue-tape items from the walkthrough get completed. A tech returns to touch up, re-caulk, replace anything that was flagged.
• Within 7 days: we submit the depreciation release documentation to your carrier for your recoverable depreciation payment.
• 30 days later: optional 30-day check-in call from the project lead. We ask whether anything has settled, cracked, or needs attention. First settling cracks are normal and we address them under warranty.
• Year 1 anniversary: if you’ve opted into our Home Protection Plan, you’re already on the inspection schedule. If not, you can request a courtesy inspection — we’ll check the restoration areas for any signs of long-term settling or finish issues.

1. Category and Class determination. Does the inspection report (if included) support the Category 1/2/3 and Class 1/2/3/4 call? These determinations drive every downstream scope line.
2. Equipment-day counts. Do the dehumidifier and air-mover counts and days line up with the IICRC S500 calculation for the affected area?
3. Demolition scope. Flood-cut heights, carpet-and-pad removal, insulation removal — do they match the Category/Class and the documented wet boundary?
4. Reconstruction scope. Drywall replacement square footage, texture match specification, prime-and-paint lines, flooring reinstall. Over-scoping and under-scoping both show here.
5. Overhead-and-profit application. Is the O&P applied to the right subtotal at the right percentage (10%+10% Xactimate standard for carrier work)?
6. Missing lines. What a scope doesn’t include matters as much as what it does. Common missed items: HVAC decontamination on Cat 2+ losses, antimicrobial application, final cleaning, haul-off of demo waste.

Within 48 hours of receiving the scope documents, we send you a written review containing:

• Line-by-line notes on the scope — flagging any items that look over-scoped (why) and any items that look under-scoped or missing (why).
• Alignment check between the inspection findings and the scope lines.
• Our Xactimate-based estimate for the same scope using the same inputs, so you can compare pricing on identical scope lines.
• Specific questions to ask the original contractor before signing.
• No sales pitch to switch contractors. The review stands on its own merit; if the review supports the original scope, we tell you that.

Because about half the second-opinion requests we handle result in the homeowner proceeding with the original contractor after confirming the scope is sound. The other half convert to us. Either way, we spent an hour reviewing a document and the homeowner got clarity before signing a work authorization that commits them to a scope. Over time this approach has made us the go-to second opinion for Salt Lake Valley adjusters who want an independent review on a disputed scope — which turns into real referral work when a legitimate conflict emerges.

Email office@truedaywaterdamagerestoration.xyz with:

• The Xactimate scope PDF the contractor provided.
• Their inspection report if included.
• Any moisture readings or photos they shared.
• Your carrier name and claim number (so we can review in the same Xactimate ZIP-code pricing basis).
• Any specific questions you have about particular line items.

• Inspects the loss and determines IICRC S500 Category, Class, and loss boundary.
• Writes the Xactimate scope specifying the restoration work and its cost.
• Submits the scope to the carrier for approval.
• Performs the mitigation, demolition, and reconstruction work covered by the approved scope.
• Direct-bills the carrier for the work performed.
• Requests supplements when hidden damage is discovered during work — with documentation and carrier approval, not negotiation.

• Reviews the homeowner’s insurance policy and interprets coverage terms.
• Represents the homeowner’s interests directly in claim negotiations with the carrier.
• Advocates for a larger claim payout, including challenging coverage denials, pursuing additional damage claims, and negotiating depreciation.
• Charges a fee (typically 10-20% of the eventual settlement) rather than being paid by the carrier.
• Does NOT perform the restoration work itself — that’s the contractor’s role.

Utah law prohibits a restoration contractor from acting as a public adjuster, and vice versa, because the roles have different and sometimes conflicting incentives. A contractor advocating for a larger payout on work they themselves will perform is a conflict of interest — the contractor benefits from the larger scope. The public adjuster role is independent of the restoration work, which keeps the advocacy function separate from the construction work.

• The carrier denied your claim and you believe it should have been covered.
• The carrier’s scope substantially understates the loss and your contractor’s documentation isn’t resolving the dispute.
• You have a complex policy with multiple coverage layers that need interpretation (commercial property, high-value homes, specific endorsements).
• The claim is large enough (typically $25,000+) that a 10-20% fee is worth it to maximize recovery.
• You don’t have the time or energy to handle the back-and-forth with the carrier yourself.

• Routine covered water-damage claim with a well-documented scope — standard carrier approvals usually proceed without needing advocacy.
• Claim is small (under $10,000) — the public adjuster fee may exceed the additional recovery.
• You have a straightforward policy and the claim fits clearly within sudden-and-accidental coverage.

One specific technician is assigned as the project lead for your entire job — same person from inspection through final walkthrough. You get their name, their direct contact (phone and email), and their IICRC Registrant number on the first day. The project lead is your single point of contact; other crew members work the job but questions and decisions route through the lead.

If the project lead is off-shift (nights, weekends) and something comes up, dispatch pages Michael for anything that can’t wait. Non-urgent questions wait until the project lead is back on shift; urgent questions escalate to Michael directly.

Every active project day, the project lead sends a short morning text to you (and separately to your adjuster if direct billing applies) covering:

• What phase of the work today addresses (drying day 2, demo complete, drywall hang starting, etc.).
• Which crew members will be on site and roughly when they’ll arrive.
• Whether any other trades will be on site (plumber, roofer, electrician coordinating with us).
• Expected end-of-day state (what will be done, what will remain).
• Any schedule change from the written project timeline — with the reason.

The morning text is 3-5 lines, not a wall of text. The purpose is predictability — you know what today looks like before it starts.

During the drying phase, the project lead sends you the completed daily moisture log at the end of each day — the same document that goes to the adjuster. The log shows every reading point, every reading, and the day’s trend toward dry standard. This isn’t just documentation; it is your audit evidence for the equipment-days on your invoice. You see the drying progress as the carrier sees it.

If you’re home when the crew leaves, the project lead walks the work area with you briefly — 5-10 minutes — showing what was done that day, confirming equipment is running correctly for overnight (if drying phase), noting anything that needs your attention. If you’re not home, the equivalent happens by text and photo.

On projects running 2+ weeks (most reconstruction phases), we schedule a weekly 10-15 minute phone call with the project lead to cover the next-week schedule, decisions coming up, and any concerns. This replaces random texting during the week with one planned conversation — easier to prepare for and more productive than back-and-forth.

1. Project lead first — most issues resolve there same day.
2. If project lead can’t resolve or is off-shift, Michael Bass directly at (385) 247-9359.
3. If Michael can’t resolve to your satisfaction, you still have the warranty, the BBB profile, and the standard dispute paths. We’d rather fix it before it reaches those; it almost never has to.