Quick answers: True Day Water Damage Restoration is based in South Jordan, UT and live-answered 24/7. Inspections are free, insurance is billed directly through Xactimate, workmanship carries a 2-year transferable warranty (90 days on mold), and every job is done by our own W-2 IICRC-certified technicians.
Water Damage Restoration FAQs in South Jordan, UT
When water damage, mold, or a property emergency strikes, you need fast answers. Below you will find answers to the questions we hear most often from homeowners and business owners throughout South Jordan and Salt Lake County, Utah. If your question is not answered here, call us anytime at (385) 247-9359 — we are happy to help.General Questions
How quickly should I call a water damage restoration company after a flood or leak?
You should call immediately — ideally within the first hour. Water damage worsens rapidly. Within 24 to 48 hours, drywall begins to swell, flooring buckles, and mold can begin to develop. The sooner restoration begins, the less damage your property will sustain and the lower your overall restoration costs will be. True Day Water Damage Restoration answers live 24/7 at (385) 247-9359, with a written 45-minute arrival guarantee at South Jordan addresses and 45–75 minutes elsewhere in the Salt Lake Valley.Does True Day Water Damage Restoration offer emergency services?
Yes. We offer emergency water damage response to homeowners and businesses in South Jordan and across the Salt Lake Valley, including West Jordan, Riverton, Sandy, and Salt Lake City. Call (385) 247-9359 — answered live 24/7. South Jordan addresses are covered by our written 45-minute arrival guarantee; elsewhere, expect 45–75 minutes depending on time of day and traffic.What areas does True Day Water Damage Restoration serve?
We serve South Jordan and the Salt Lake Valley, including Daybreak, Herriman, Bluffdale, Riverton, Draper, West Jordan, Sandy, and Salt Lake City, as well as individual neighborhoods throughout South Jordan such as Daybreak, Sycamore Ridge, Harvest Village, Homestead, Lampton Farms, and more. View our full service area page for details.Is True Day Water Damage Restoration licensed and insured?
Yes. True Day Water Damage Restoration is fully licensed and insured to perform restoration services in the state of Utah. We carry general liability insurance and workers’ compensation coverage to protect both our clients and our team members. You can learn more on our Credentials page.How do I get a free estimate?
Getting a free estimate is easy. You can call us at (385) 247-9359, email us at info@truedaywaterdamagerestoration.xyz, or fill out the form on our Contact page. We will schedule a time to inspect the damage and provide you with a detailed, no-obligation estimate as quickly as possible.Water Damage Restoration
What should I do immediately after discovering water damage?
First, ensure your safety — do not enter a room with standing water if there is any risk of electrical hazard. If it is safe to do so, shut off the water source to stop ongoing flooding. Move valuables, furniture, and important documents out of the affected area if possible. Do not use a household vacuum to remove water. Then call True Day Water Damage Restoration at (385) 247-9359 right away. The faster we respond, the less damage your property will suffer.What is the water damage restoration process?
Our restoration process begins with a thorough inspection and moisture assessment to understand the full scope of damage. We then perform water extraction to remove standing water, followed by structural drying using industrial air movers and dehumidifiers. Once the structure is dry, we assess for mold, perform any necessary remediation, and then move into repairs — which may include drywall replacement, flooring removal and replacement, painting, and full reconstruction if needed. Learn more on our Our Process page.How long will my water damage job take, honestly?
Most residential structural drying finishes in 3-5 days, measured by moisture readings on wall framing, drywall, and subflooring — not by the calendar. Smaller clean-water losses sometimes complete in 24-48 hours. Larger Category 2 or 3 losses can extend to 7-10 days, and hardwood floor drying can push 14-21 days. Reconstruction (replacing wet drywall, flooring, cabinetry) depends on scope and material availability — anywhere from 2 days to 8 weeks. We give you a written Xactimate scope with a reconstruction schedule before work begins.What equipment do you use for water damage restoration?
We use professional-grade, industrial equipment including truck-mounted and portable water extractors, high-velocity air movers, commercial dehumidifiers, thermal imaging cameras for moisture detection, and moisture meters to monitor drying progress. This equipment is far more powerful than consumer-grade fans or dehumidifiers and ensures thorough, efficient drying.Can I stay in my home during water damage restoration?
In many cases, yes — particularly for smaller, contained water damage events. However, if the damage is extensive, involves sewage contamination, or if mold remediation is required, temporary relocation may be recommended for health and safety reasons. We will advise you honestly about what is appropriate for your specific situation.What is the difference between clean water, grey water, and black water damage?
These are the three categories of water damage used in the restoration industry. Category 1 (clean water) comes from a sanitary source like a broken supply line or faucet and poses the least risk. Category 2 (grey water) comes from sources like washing machines, dishwashers, or sink drains and contains some contaminants. Category 3 (black water) is the most hazardous and includes sewage backups, floodwater from rivers, or water that has been sitting long enough to harbor bacteria and pathogens. Each category requires a different level of protective equipment and remediation protocol. Learn more on our Types of Damage page.Cost & Insurance
How much does water damage restoration cost?
Water damage restoration costs vary depending on the size of the affected area, the category of water (clean, grey, or black water), the extent of structural damage, and whether mold remediation is required. Category 1 clean-water events (burst supply lines, appliance leaks) typically run $1,500 to $5,500 for standard residential scope, Category 2 gray-water events $2,500 to $7,500, and Category 3 sewage backups start at $4,500 and can exceed $15,000 for full basement events. We provide free estimates and work with your insurance company to help minimize your out-of-pocket costs. Visit our Water Damage Cost page for a detailed breakdown.Will my homeowner’s insurance cover water damage restoration?
Many homeowner’s insurance policies cover sudden and accidental water damage — such as burst pipes, appliance failures, or wind-driven rain through storm damage — but typically do not cover surface flooding (which needs separate flood insurance) or damage caused by gradual leaks or lack of maintenance. We work directly with insurance adjusters and can help document the damage to support your claim. You will still be responsible for your deductible and any costs not covered by your policy.Does True Day Water Damage Restoration help with insurance claims?
Yes. We have extensive experience working with homeowner and commercial insurance policies. We can help document the damage with photos, moisture readings, and detailed scope-of-work reports that your adjuster will need. We communicate directly with insurance companies to help make the process as smooth as possible for you. Learn more on our Insurance Claims page.What happens if hidden damage is found mid-job?
We file a supplement with your insurer. A supplement is a formal request to add scope to the original Xactimate estimate, with photos, moisture data, and justification. Most jobs over $10,000 have at least one supplement — it’s a normal part of insurance work, not a sign something has gone wrong. Drying needed to stop active damage continues while the supplement is reviewed. When the carrier approves a supplement on a covered claim, the carrier pays it and you still pay only your deductible. If the carrier declines a supplement, we tell you before that work is done, and you decide whether to proceed at your own cost. We document every supplement in writing and keep you updated as they’re submitted and approved.Will my homeowners insurance cover everything?
Depends on your policy, the cause of loss, and specific exclusions. Standard HO-3 policies in Utah typically cover sudden and accidental water discharge from plumbing, appliances, and HVAC — but typically exclude slow seepage over 14 days, groundwater intrusion, sewer backup (without an endorsement), sump pump failure (without an endorsement), and mold damage over the policy cap. We flag likely coverage gaps during the first inspection so you can plan — but your adjuster has the final word on what’s covered. If a denial is wrong, we help you document a dispute, but we can’t guarantee the outcome.Mold Remediation
How do I know if I have mold after water damage?
Common signs of mold include a musty or earthy odor, visible dark spots on walls, ceilings, or flooring, or unexplained allergy-like symptoms such as sneezing, coughing, or eye irritation in building occupants. Mold can also grow hidden behind walls or under flooring where it is not immediately visible. If you have had water damage in the past 24 to 48 hours or more, we recommend a professional moisture inspection to catch mold growth early.Does True Day Water Damage Restoration handle mold remediation?
Yes. We offer comprehensive mold remediation services including mold inspection, containment, safe removal, HEPA air filtration, and treatment to prevent recurrence. We handle all categories of mold, including black mold (Stachybotrys). After remediation, we recommend independent post-clearance testing by a certified industrial hygienist to verify that mold levels have returned to normal. Learn more on our Mold Remediation page.Sewage & Specialty Cleanup
Do you handle sewage backup cleanup?
Yes. Sewage backup is classified as Category 3 black water and requires specialized protective equipment and strict remediation protocols. We safely remove sewage, disinfect and sanitize all affected surfaces, dry the structure, and dispose of contaminated materials in accordance with health and safety regulations. We handle both toilet overflow cleanup and full sewage backup situations. Learn more on our Sewage Cleanup page.Do you handle fire and smoke damage restoration?
Yes. In addition to water damage, we provide fire damage restoration services including smoke and soot removal, odor elimination, air scrubbing with HEPA filtration, board-up and tarping services, contents cleaning and pack-out, and full reconstruction. Fire damage often involves water damage as well from firefighting efforts, and we handle both simultaneously. Learn more on our Fire Damage Restoration page.How do you remove odors after water or fire damage?
We use a combination of professional-grade deodorizers, HEPA air scrubbers, hydroxyl generators, and thermal fogging to neutralize odors at the molecular level — not just mask them. For sewage or fire-related odors, complete removal of contaminated materials is often necessary before deodorization can be fully effective. Learn more on our Odor Removal page.Commercial Services
Do you offer commercial water damage restoration?
Yes. We serve commercial properties, office buildings, retail spaces, industrial facilities, and multi-family residential properties throughout Salt Lake County. We understand that business downtime is costly, so we work efficiently and, when possible, schedule work to minimize disruption to your operations. Learn more on our Commercial Services page.Questions Michael Bass Answers Personally
These are the 12 questions I get most often on the phone at (385) 247-9359 before homeowners commit to a project. Answered here in my own words, so you know what to expect before you call. — Michael Bass, Owner.1. How fast will you actually arrive?
Within 45 minutes of your call anywhere in South Jordan — that’s our written guarantee. Elsewhere in the Salt Lake Valley, plan on 45–75 minutes depending on time of day and traffic. Our office is at 11268 S 2865 W — three minutes from Bangerter, four minutes from Redwood Road. Nights and weekends work the same way: your call is answered live by our dispatch service within 30 seconds, routed to me or an on-call True Day employee, and a callback confirms arrival timing within 5 minutes.2. Do you handle the insurance side, or is that on me?
We handle it. I submit the Xactimate scope directly to your carrier, bill them directly for the covered portion, coordinate with the adjuster when they need to inspect, and file supplements if we find additional damage mid-project. You pay only your deductible and any non-covered items. If the insurance side of your project has already gone off the rails before you call us, tell me on the first call and I’ll walk through what still needs to happen.3. How much is a burst pipe restoration typically going to cost?
The honest answer is “it depends” — but for a typical South Jordan burst pipe affecting one to two rooms, the range is usually $4,000–$12,000 including drying, demolition, and reconstruction. Category 3 sewage runs $8,000–$25,000. Whole-basement floods run $15,000–$50,000. Insurance usually covers most of it (see question 2). We give you a written Xactimate scope with real numbers before any work begins, not a verbal estimate.4. Are you actually licensed and insured, or just saying that?
Utah Contractor License #960332-3505 — verifiable at the Utah DOPL public search. IICRC Certified Firm #927354-5258 — verifiable at the IICRC firm directory. General liability through Liberty Mutual at $1M per occurrence / $2M aggregate. Workers compensation through The Hartford at $1M/$1M/$1M. Certificate of Insurance available on request within 24 hours. If a competing contractor says “licensed and insured” without publishing the specific license number and carrier names, ask for the same detail.5. Do you subcontract, or is the person who shows up actually your employee?
Every technician who arrives at your home is a True Day W-2 employee. We do not subcontract water damage restoration, mold remediation, or reconstruction work. When you call and I dispatch someone, that person answers to me personally, was trained by us, and is accountable to True Day for the work. This is different from lead-generation brokers who resell your call to whichever contractor bids highest.6. What happens if I’m not happy with the work?
Three-step resolution path, published on our site. Step 1: tell the project lead directly, on-site. Most issues resolve there. Step 2: escalate to me personally at (385) 247-9359 — I respond within 24 hours. Step 3: file a formal Better Business Bureau complaint if we still haven’t resolved it. What we will not do: file a mechanics’ lien while a dispute is active, refuse equipment retrieval, or send disputed charges to collections without attempting resolution first.7. Do you offer a warranty, and what does it actually cover?
Yes. Written Limited Workmanship Warranty — 12 months from project completion on drying and reconstruction, 90 days on mold remediation — published in full on /warranty/. It covers our workmanship — the drying we performed, the mold remediation we performed, the reconstruction we performed. It does not cover pre-existing damage we didn’t cause, new damage from a separate future water event, or work performed by other contractors on the same property. Warranty claims come to me directly and I resolve them on-site whenever possible.8. What if I can’t afford the deductible right now?
We offer financing through Wisetack. Two-minute application on your phone, soft credit check (no impact on your score), $500–$25,000 amounts, 3–24 month terms, 0–35.9% APR depending on your credit and plan. No prepayment penalty. Full terms are on /financing/. The financing process doesn’t delay restoration — work starts under our standard terms and switches to Wisetack once approved.9. My insurance recommended a “preferred vendor” — should I use them?
You don’t have to. Utah law and every homeowners policy I’ve seen gives you the right to choose your own restoration contractor. Preferred vendors work for the carrier’s cost containment goals, which is why they’re preferred by the carrier — not because they’re the best choice for you. If you want to compare, get a scope from us and a scope from the preferred vendor, and see which one covers the full damage properly.10. Will you find things during the project that weren’t in the original scope?
Sometimes, yes. Water damage often reveals hidden problems — mold behind a wall we didn’t know about, rot in framing that wasn’t visible from the surface, insulation damage extending further than the visible water. When this happens, drying continues, and we document what we found with photos and moisture readings and file a supplement with your insurance carrier the same day. Any added demolition or reconstruction waits for your signature. We do not surprise-bill you at the end.11. My home is in Daybreak / Glenmoor / [specific neighborhood]. Do you know that neighborhood?
Yes. We work across every South Jordan neighborhood every week. Daybreak’s I-joist floor systems have a specific ice-maker-line failure pattern that floods first-floor ceilings. Glenmoor’s older copper supply lines are at end-of-life-scale corrosion. Bingham Highlands takes on Wasatch runoff and monsoon sewer surcharge through walkout basements. Central South Jordan homes from the 70s and 80s have galvanized supply lines at mass-failure age. If your neighborhood isn’t listed on our site, we still cover it — call and I’ll tell you what we typically see there.12. What do I do RIGHT NOW while water is still coming in?
Three things, in this order:- Stop the water source. Main shutoff for a burst pipe. Appliance shutoff for a dishwasher/washer failure. Stop using drains and toilets for a sewer backup. If it’s roof leak, tarp what you can.
- Photograph everything before you touch it. Every affected room, every damaged item, every visible source point. Photos taken now are worth ten times what photos taken after cleanup are worth to your insurance carrier.
- Call us at (385) 247-9359. Real person answers within 30 seconds. On-site within 45 minutes in South Jordan. We start extraction and drying immediately — your insurance claim opens in parallel, not before we start work.
Q: Why are restoration bills sometimes higher than quoted? A: The four most common reasons bills exceed initial quotes are: (1) hidden damage discovered during demolition, which gets filed as a supplement with your insurer and does not change your out-of-pocket cost on covered claims; (2) carrier scope disputes, which we fight on your behalf; (3) change orders during reconstruction, which require your signature in writing before we do the work; (4) contractors leaving equipment running longer than needed — which True Day does not do, because we document daily moisture readings and call drying complete when readings hit target, not when the calendar says. See the full breakdown at our cost guide.
Still Have Questions?
We are here to help. If you did not find the answer you were looking for, do not hesitate to reach out to our team directly. There are no silly questions when it comes to protecting your home or business. True Day Water Damage Restoration 11268 S 2865 W, South Jordan, UT 84095 Phone: (385) 247-9359 Email: info@truedaywaterdamagerestoration.xyz Contact Us Online7 questions homeowners actually ask us
Straight answers to the questions that come up on most first calls.
How soon can you be here?From our SJ base: SJ ~15 min, WJ ~20 min, Riverton/Bluffdale ~25 min, Herriman ~30 min, Draper ~35 min. Crew dispatched while you’re on the phone.
How much will this cost?Depends on four variables: water category (clean/grey/black), affected square footage, drying days, and reconstruction scope. We write it against Xactimate line pricing so your insurer sees matching numbers.
Will my insurance cover this?Sudden-and-accidental losses are typically covered; gradual-leak losses often denied. Flood (ground water from outside) and sewage backup usually require separate riders. We document the source to support the claim.
Do you bill my insurance direct?Yes, when you authorize it. You’re responsible for the deductible only. We handle the paperwork and the adjuster.
How long will this take?Dry-out: typically 3-5 days to reach dry standard. Reconstruction: depends on scope — small bathroom might be 1 week, larger finished basement 3-4 weeks.
Are your techs subcontractors?No. Marcus, Sofia, Daniel, and Alex are all W-2 True Day employees. See the team page for IICRC Registrant numbers.
What’s your warranty?2-year transferable workmanship warranty on everything we touch, plus 90-day mold warranty. In writing, on every job.
Have a question not on this list?Call (385) 247-9359. If it’s on anyone else’s mind, we’ll add it here.
The questions we wish customers would ask — and the honest answers
Most of the questions we get are the right ones. These are the ones we wish got asked more — because they’d give you a better read on us and on any restoration company you’re comparing us with:
1. “Who exactly will be at my house, and will the same person come back on day 3 and day 5?”
We assign one lead technician to your job and they stay with it start to finish. Not every company does that — some rotate crews daily and nothing in your contract requires the same person to come back. Ask any restoration company you talk to this question specifically.
2. “What’s your written warranty, and what does it actually cover?”
Ours is 2 years transferable workmanship (extended Oct 2026) and 90 days on mold remediation. “Satisfaction guaranteed” isn’t a warranty — it’s a slogan. Ask for the written terms in advance.
3. “Do you have IICRC certification for the specific scope on my job?”
Water (WRT), drying (ASD), mold (AMRT), and fire (FSRT) are separate certifications. Our firm (IICRC #927354-5258) holds Water + Mold cert; three of our four W-2 techs hold Applied Structural Drying (ASD). Not every “IICRC-certified” company has the cert that matches your specific loss.
4. “How many W-2 employees do you have, and how many subs?”
We have 4 W-2 technicians and the owner; zero subs on the restoration work itself. We refer out structural engineering, HVAC coil work, and roofing — everything in our scope is in-house. Ask any competitor the same question — and if the number of W-2s is zero, you’re hiring subcontractors through a brand name, not a company.
5. “Will you send me the raw moisture-meter readings, not just a summary?”
Yes — by daily text or email during active drying. The raw readings are what prove the job is working. A “dry” verbal update isn’t documentation.
6. “Can you tell me honestly if you’re the right fit for my job?”
If you’re outside our radius for an emergency, or if your scope needs trauma-cleanup, meth decon, asbestos abatement, or a Utah-licensed roofer, we’ll say so — and we’ll give you a name of someone who’s the right fit. We’d rather do that than take a job we can’t do well.
How this FAQ is organized — and where deeper answers live
FAQs work best when questions are grouped by topic and when the FAQ points to a deeper page when the answer deserves more space. Here’s how this one is organized — and where to look when you want more than a short answer:
| Topic area | FAQ covers | Where to go for more detail |
|---|---|---|
| Scope & services | What we do, basics of each service | Individual service pages (/water-damage-restoration/, /mold-remediation/, /fire-damage-restoration/, etc.) |
| Pricing & payment | Estimate process, free-estimate scope, deductible handling | /free-estimate/ for estimate specifics; /financing/ for Wisetack options |
| Insurance claims | What we do, what we don’t do, deductible rules | /water-damage-restoration/insurance-claims/ for process detail; /water-damage-restoration/glossary/ for adjuster terminology |
| Warranty | Length, scope, basics of transfer | /warranty/ for the full detail including exclusions and transfer process |
| Response time & dispatch | Typical arrival times, 24/7 availability | /24-7-response-south-jordan/ for triage detail; /locations/ for travel-time by city |
| Credentials & licensing | What we hold | /credentials/ and /credentials/license-and-insurance/ for details |
| Our process | High-level steps | /our-process/ for step-by-step detail with timeline |
| About us | Who we are, where we’re based | /about/ for company; /about-michael-bass/ for owner; /meet-the-team/ for crew |
| Protection Plan | Basics of the plan | /protection-plan/ for full plan detail |
| Specific-situation questions | Common quick answers | /water-damage-emergency-guide-south-jordan-ut/ for emergency specifics; /how-to-tell-if-a-restoration-company-is-real/ for vetting |
Why FAQs point to other pages rather than fully answering
- Short answers get you oriented; long answers belong on dedicated pages where you can return to them when a specific decision comes up
- Updating one dedicated page is cleaner than updating the same answer in three places — and keeps the information accurate across the site
- A deep answer in an FAQ hides from search; the dedicated page is findable
If your question isn’t in this FAQ
- Try the dedicated page for the topic area first (above)
- Call us — (385) 247-9359 reaches a real person who can walk you through your specific situation
- The FAQ is a filter, not an exhaustive manual — the phone call is often more useful
Edge-case questions we hear once a year or so
These questions don’t come up often but they do come up. Including them here for the rare caller who needs the answer:
“Can you help with water damage in a property I don’t own? (I’m renting, caregiving, or managing it)”
We work with whoever has authority to sign for the work. If you’re a renter, the property owner or property manager usually needs to authorize; we can start emergency mitigation on a renter’s request with owner notification immediately. If you’re a caregiver for a family member who owns the property, we can work with your authorization + a conversation with the owner. For managed property, the manager authorizes.
“Can you work on a property that’s in probate / estate / trust?”
Yes. We need signed authorization from the executor, trustee, or someone with legal authority to sign for the property. For emergency mitigation we can start on verbal authorization with written follow-up within 24 hours.
“Can you work on a short-term rental (Airbnb) property?”
Yes. Owner authorizes; we coordinate with any guests on-site (relocation or scheduling around their stay as needed). Insurance claim often has specific STR-policy considerations — we work with the policy as it stands.
“Can you work on a property that’s being foreclosed?”
Depends on who has authority. Pre-foreclosure: owner authorizes. Post-foreclosure: whoever holds the title now (bank/trustee). We don’t pre-judge; we verify authority and proceed.
“Can you accept a credit card or check from a third party (parent paying for adult child’s loss)?”
Yes, with the primary customer’s authorization. Payment is just the funding mechanism; the service is to the property owner or authorized party. Written authorization for the third-party payer protects everyone.
“Do you handle hoarder-situation water damage?”
Partially. The water damage portion we handle. Hoarder cleanup itself (gross-filth category) we refer to a hoarding-specialist contractor. Sometimes we handle the water, they handle the contents, and work in sequence.
“What if my adjuster denies a scope item you included?”
We review the denial with you, submit a written supplement with photos and documentation, and if the carrier still denies we discuss options: homeowner pays for that scope out-of-pocket, descope that specific item, or arbitrate. We don’t argue denials indefinitely but we document and defend reasonable scope decisions.
“Can we move items out of our house during the drying and then move them back?”
Yes. “Pack-out and pack-back” is a specific scope line item. For large-scope jobs we partner with a specialized pack-out service; for smaller scope we can do it ourselves. Insurance usually covers reasonable pack-out costs.
“Do you accept pets being in the house during the job?”
Standard pet presence: yes. Containment work requires pets to be out of the affected zone, which usually means other rooms or boarded for the day. We don’t require boarding; we work with you to make it manageable.
“Can you work in a home where someone is on hospice or has serious medical needs?”
Yes, with specific accommodations. We may use quieter equipment, longer work days (less overnight equipment noise), isolation of the medical-equipment area, scheduling around care staff visits. Coordinate with hospice or home health on the first call.
“Can you provide a service animal accommodation?”
Yes. If you have a service animal that needs to be present or needs specific accommodation, let us know on the first call. We don’t require separation of service animals from the customer during our work.
How we keep FAQ content accurate (and how to flag drift)
FAQ pages on service-industry websites tend to drift over time — a current answer from 2023 becomes a mild misstatement by 2026 as industry practice, insurance norms, or our own methodology changes. Here’s our process for keeping this FAQ accurate:
Review cadence:
- Annual full review each January — every question + answer gets read against current standards and either confirmed, revised, or retired
- Event-driven updates when something significant changes (IICRC standard revision, Utah DOPL change, insurance practice shift, our own methodology refinement)
- Reader-feedback updates when a specific inaccuracy is reported
- Quarterly accuracy check on the handful of time-sensitive answers (equipment references, pricing ballpark figures, specific technology mentions)
What drives a FAQ update
- IICRC publishes a revised S500 or S520 standard — affected FAQ answers revised
- Utah DOPL changes licensing or practice rules — affected answers revised
- Insurance industry practice shifts (new carrier claim systems, new Xactimate releases, new scope-language conventions)
- Our methodology refines (new equipment, new scope practices, new documentation standard)
- Reader reports a specific inaccuracy
How we handle outdated-but-still-asked questions
- Revise the answer to reflect current practice
- Note the revision date if the context matters
- Retain the question since it’s still being asked, even if the answer has changed
- Occasionally retire a question that no longer comes up
How to flag an inaccuracy
- Email us with the specific FAQ item and what you think is incorrect
- Include specific references if possible (IICRC standard section, DOPL rule, specific industry source)
- We review within 1-2 business days
- If we agree, we update; if we disagree, we respond with our reasoning
- We don’t post updates in response to customer disagreement about customer-service matters (those get resolved offline, not via FAQ changes)
What the maintenance looks like year-over-year
- Typically 15-25% of FAQ answers get some revision annually
- Most revisions are small (a phrase updated, a specific reference changed)
- Occasional major revision when a specific standard moves
- Occasional retire-and-replace when a question concept changes
What stays the same
- Core company information (ownership, legal structure, phone number, address)
- Fundamental scope language (water categories, standards framework)
- Honest-business commitments (no deductible waiver, written estimates, warranty terms)
Why we don’t skip the maintenance
- FAQ drift creates misinformation that hurts customers trying to make decisions
- Inaccurate FAQ information gives us a credibility problem that would cost us trust over time
- Maintenance cost is small vs reputation cost of letting it go stale
What this specific FAQ page avoids
- Overly promotional claims we can’t verify (e.g., “industry-leading response time” without specifics)
- Specific-dollar claims that would go stale (we avoid specific prices in FAQ; those live in estimate conversations)
- Legal advice (we’re not attorneys)
- Medical advice (we’re not physicians)
- Specific insurance interpretation of your policy
If any specific FAQ item here contradicts what you’re seeing from your adjuster, IICRC’s public materials, Utah DOPL, or your own experience with us — please tell us. Course-correction is more useful than letting the drift accumulate.
Questions about emergencies? How fast we arrive, who answers at night, whether the inspection is free, and what to do before we get there are answered on our South Jordan emergency page.
Questions about sewage backups?
What to do first, what can be saved, whether insurance covers it, and how fast we get there are answered on our sewage pages.