Emergency water damage in South Jordan, UT: True Day Water Damage Restoration answers (385) 247-9359 live, 24/7. Inside South Jordan city limits, a technician is on site within 45 minutes or your emergency inspection is free. IICRC Certified Firm #927354-5258, Utah license #960332-3505, insurance billed directly.

Last updated: October 6, 2026 · By Michael Bass, Owner, True Day Water Damage Restoration

Emergency Water Damage Service in South Jordan, UT

Water damage emergencies in South Jordan happen at specific times and for specific reasons. Washing machine supply hoses — weakened by calcium carbonate and magnesium carbonate scale from the Jordan Valley Water Conservancy District’s 7-to-10-grain-per-gallon hard water supply — fail most often on weekend afternoons when the machine is running and the household is home but not paying attention. Sewer surcharge backups from the North American Monsoon pattern happen on Tuesday afternoons in August when 1.6 inches of rain falls in 90 minutes and nobody is expecting it. Meltwater from ice dams is noticed in the ceilings of the master bedroom on a Thursday in February following a period of freeze-thaw cycles. None of these events wait for business hours, and neither do we.

True Day Water Damage Restoration is based at 11268 S 2865 W, South Jordan, UT 84095 — within South Jordan. We respond to emergency water damage calls throughout the city every day of the year. Licensed Utah Contractor #960332-3505, IICRC Firm #927354-5258. Call us at (385) 247-9359.

What Happens in the First Hour Matters Most

The first hour after a water damage event is when the most consequential decisions are made — and where the total cost of restoration is most significantly determined. Water removed in the first hour costs a fraction of what equivalent moisture costs when it has migrated into wall assemblies and subfloor panels and must be extracted through drying equipment over days. The 24-to-48-hour window between a Category 1 clean water event and Category 2 degradation — as bacterial growth begins in saturated cellulose at ambient indoor temperature — is the window that emergency response is designed to keep open.

Upon arrival, we employ FLIR thermal imaging to assess the full extent of moisture before setting up any equipment. We check the source to ensure that the water has stopped flowing and then employ truck-mounted extraction to remove all standing water. Next, we configure and deploy industrial drying equipment, while diligently documenting everything necessary for your insurance claim from the very first day. We contact your carrier if you need us to, communicate directly with the adjuster throughout the project, and submit the Xactimate-format scope estimate in the format carriers require.

Emergency Response Throughout South Jordan

From 11268 S 2865 W, a typical drive is around 15 minutes to South Jordan neighborhoods including Harvest Village, Glenmoor, Oquirrh Park, Bonanza Acres, and the communities along the Jordan River Parkway corridor. When a South Jordan homeowner calls us with a water emergency, we are not calculating a drive time from Sandy or Salt Lake City — we are already here.

Learn more about what to do immediately after a water damage event: Water Damage Emergency Guide for South Jordan.

True Day Water Damage Restoration | 11268 S 2865 W, South Jordan, UT 84095 | (385) 247-9359 | Utah Contractor License: #960332-3505 | IICRC Firm ID: #927354-5258

Live-answered 24/7(385) 247-9359

South Jordan’s three peak emergency-call windows — and what we bring to each

Water-damage call volume in South Jordan isn’t constant — three specific windows each year drive the overwhelming majority of our emergency dispatches. Our crew and equipment staging shift by window.

Window 1: Spring snowmelt + irrigation turn-on (March–May)

Peak cause: foundation seepage + irrigation-line failures

Snowmelt from the Wasatch loads the Jordan River water table at the same time JVWCD switches landscape irrigation on, saturating ground near foundations. Earlier-era PRV and sprinkler-manifold components fail under the first pressurized season.

What changes on arrival: we come staged for crawlspace and basement extraction, Bonneville-clay cavity drying, and foundation-seam moisture mapping with FLIR before we touch the finished surfaces.

Window 2: July–September monsoon bursts

Peak cause: wind-driven rain + stormwater intrusion

Short, intense monsoon cells drop 0.5–1.5 inches of rain in under an hour. Gutters overwhelm, landscape beds against foundations saturate, and window-well drains back up.

What changes on arrival: we come staged for wind-driven-rain assessment on west-facing walls, basement-window-well extraction, and documented IICRC category evaluation for the storm-source flood coverage flag.

Window 3: January–February freeze-thaw (single highest-loss window)

Peak cause: burst pipes on the thaw day

Single-digit overnight lows freeze water in hose bibs, garage lines, unconditioned attic chases, and crawlspace supply lines. Pipes crack during the freeze; the leak reveals when the ice melts on the first warm day.

What changes on arrival: we come staged for wall-cavity and ceiling-collapse response, injectidry wall-drying setup, FLIR scanning of stud bays, and plumbing-handoff coordination (we stop the water and dry the structure; a plumber repairs the pipe).

Our SJ emergency dispatch24 hours a day, 7 days a week, 365 days a year — live-answered, Utah-based. Typical arrival from 11268 S 2865 W to SJ is around 15 minutes. Call (385) 247-9359 — crew dispatched while you’re still on the phone.

Our 45-minute arrival guarantee, in plain terms

The promise. For any address inside South Jordan city limits, a True Day technician is on site within 45 minutes of your emergency call to (385) 247-9359 — 24 hours a day, 7 days a week.

When the clock starts and stops. It starts when a live person takes your address. It stops when our technician is at your property and in contact with you.

If we miss it. Under normal conditions, your emergency inspection is free. You don’t have to file a claim — the dispatch log is the record.

What can delay us. Impassable roads in a major storm, official road closures, a region-wide event that has every crew already dispatched, or a property we can’t get into. If one applies, we tell you on the call and give you a real estimate.

Outside South Jordan. Riverton, West Jordan, and Herriman are a 45–75 minute target, not part of the guarantee. Other cities: call for an arrival estimate.

Full written terms: response-time guarantee.

What happens when you call — day or night

A person answers. During business hours, our own team in South Jordan. After hours, weekends, and holidays, a live answering service — and they tell you that’s who they are. No voicemail either way.
We take the essentials. Your address, where the water is coming from, and whether it is clean water, appliance water, or sewage.
The on-call technician is paged. For sewage, biohazard, or fire, owner Michael Bass is paged too.
The technician calls you directly to confirm the arrival and tell you what to do in the meantime.
The truck leaves our office at 11268 S 2865 W, loaded for the type of water you described.

One number for everything: (385) 247-9359.

Who shows up at your door at 2 a.m.

One of our four W-2 technicians — never a subcontractor or a lead-referral crew.

Technician	IICRC certifications
Marcus Rivera	WRT, ASD, AMRT — #246893
Sofia Mendoza	WRT, AMRT — #305127
Daniel	WRT, ASD — #274615
Alex	WRT, ASD — #318742

True Day is an IICRC Certified Firm (#927354-5258) with Utah GC License #960332-3505. Owner Michael Bass is paged on every sewage, biohazard, and fire call.

What’s on the truck when we arrive

We arrive ready to start, not to come back later with equipment.

FLIR thermal cameras — find water that has moved behind walls and under floors.

GE Protimeter moisture meters — confirm what the thermal image shows and set the readings we track every day.

Extraction equipment — remove standing water first, because every gallon pulled out is one that doesn’t have to be dried.

Phoenix and Dri-Eaz air movers, commercial LGR dehumidifiers — placed and sized to the affected rooms.

EPA-registered antimicrobials — thymol and accelerated hydrogen peroxide products for grey water and sewage.

Call now, or can it wait until morning?

Call now, any hourWater actively flowing, standing water on floors, a ceiling sagging with water, or any amount of sewage.

Call todayA leak you have stopped but that soaked carpet, drywall, or cabinets in the last day or two.

Book a free inspection this weekAn old stain that is dry to the touch, a musty smell with no visible source, or a water bill that jumped without explanation.

Not sure which one you are? Call (385) 247-9359 — 30 seconds on the phone sorts it out.

What an emergency call costs

The inspection is free. Thermal scan, moisture readings, and a walk-through of what we found, with no obligation.

A written estimate before work starts. Itemized in Xactimate, the same format your insurer uses.

Insurance billed directly. On a covered claim, we bill your carrier and you pay your deductible and anything your policy excludes.

Financing for what insurance doesn’t cover. Wisetack: soft credit check, 3 to 24 month terms, $500 to $25,000.

More: how insurance billing works and financing.

While we’re on the way — do and don’t

Do, if it’s safe

Shut off the main water valve.
Turn off the breaker for any room with water near outlets or appliances.
Take photos and a short video before anything is moved.
Lift electronics, rugs, papers, and cardboard boxes off wet floors.
If a ceiling is sagging, leave that room and keep others out.

Don’t

Walk through standing water near anything plugged in.
Use a household vacuum to pull up water.
Pull up glued or tacked flooring — your insurer may want to see it in place.
Run the HVAC through the wet area.
Throw anything away before it is photographed.

What we do first — by where the water came from

Burst or frozen pipe. Confirm the water is off, find how far it travelled inside walls and ceilings with thermal imaging, then extract and start drying.

Water heater failure. Make the unit and the area safe, extract, and check the floor and walls around the closet or basement corner where it sat.

Washing machine or dishwasher overflow. Treated as grey water: extraction, antimicrobial on affected surfaces, and checks under cabinets and the floor below.

Toilet overflow or sewage backup. Treated as Category 3: PPE on before entry, containment set up, contaminated porous materials removed. Michael Bass is paged.

Ice dam or roof leak. Attic and ceiling checked for wet insulation and hidden saturation before the ceiling is opened.

Sump pump failure or groundwater. Extract the basement, check the lower walls and finished areas, and document for your insurer — coverage depends on your policy’s endorsements.

Clean, grey, or black water — why it changes the response

The IICRC S500 standard sorts water into three categories. Tell us the source on the call, and we load the truck for it.

Category	Typical source	What changes
1 — clean	Supply line, burst pipe, water heater	Fast extraction and drying; most materials can be dried in place
2 — grey	Washing machine, dishwasher, aquarium	Antimicrobial treatment; carpet pad and some porous materials often replaced
3 — black	Sewage, toilet backup, outside floodwater	PPE and containment; contaminated porous materials removed, not dried

Clean water that sits too long can become grey, and grey can become black. More: types of water damage.

Calling your insurance company

Stopping the damage comes first — policies generally expect you to take reasonable steps to prevent it from getting worse. Then:

Report the loss. Your insurer’s claim line or app. Write down the claim number.
Share your photos. The ones you took before anything was moved.
Tell them who is doing mitigation. True Day, IICRC Certified Firm #927354-5258. We bill your carrier directly in Xactimate.
Keep receipts for anything you buy or pay for because of the loss, including a hotel if you can’t stay home.
Ask about your deductible and any water-related limits — for example sewer-backup or mold limits.

We can walk you through this on the phone. More: how insurance billing works.

South Jordan emergency water damage — quick answers

How fast can you get to my house in South Jordan?

Within 45 minutes anywhere inside South Jordan city limits, 24/7. A typical drive from our office is around 15 minutes. If we miss the 45 minutes under normal conditions, your emergency inspection is free.

Do you answer at night and on weekends?

Yes. A live person answers 24/7. After hours, a live answering service takes your details and pages our on-call technician. No voicemail.

Is the emergency inspection free?

Yes. The thermal scan, moisture readings, and walk-through are free, with no obligation.

Will my insurance pay for it?

Sudden and accidental water damage is commonly covered. We bill your carrier directly in Xactimate, and you pay your deductible and anything your policy excludes.

Who will come to my house?

One of our four W-2, IICRC-certified technicians — never a subcontractor.

Should I call a plumber or you first?

Stop the water first — shut off the main valve. Then call us. We start drying while your plumber fixes the source, so the damage doesn’t keep spreading.

I’m in Riverton, West Jordan, or Herriman. How fast?

Our target is 45 to 75 minutes. That’s a target, not part of the South Jordan guarantee, and the dispatcher gives you an estimate on the call.

Why minutes matter — the damage clock

First hour. Water spreads across floors, under baseboards, and into carpet pad. Drywall starts wicking water upward.

Hours 1–24. Drywall softens, wood flooring starts to swell, furniture legs stain carpet, and the house begins to smell damp.

Hours 24–48. Mold growth can begin on materials that are still wet. Clean water starts to degrade toward grey water.

Day 3 to a week. Swollen materials may not recover, more of the house needs replacing rather than drying, and a water job can become a mold job.

Fast extraction and drying are what keep the scope small — and the claim smaller.

The next 72 hours after we arrive

Day 0 — map and extract. Thermal imaging and moisture readings show where the water went. Standing water comes out, wet pad and unsalvageable materials are removed, and drying equipment goes in.
Day 0 — scope. A written Xactimate scope, photos, and the moisture map go to you and, if you are claiming, your insurer.
Days 1–3 — daily readings. A technician reads the same marked points every day and adjusts the equipment as the structure dries.
When readings hit the dry standard. Equipment comes out only after the readings hold, and you get the final moisture log.
Then rebuild. Drywall, flooring, and finishes are scheduled separately, after drying is confirmed.

Typical structural drying on a clean-water loss runs 3–5 days; larger or contaminated losses take longer. See the True Day 45 Protocol.

Water emergency while you’re away from home

A neighbor calls, a leak sensor goes off, or the alarm company reports water. Here’s how to handle it from a distance.

Get the water shut off. Ask a neighbor or relative with a key to close the main valve if it’s safe.

Call us with access details. Lockbox code, gate code, or the person meeting us. We can’t enter a property without arranged access.

Name a decision-maker. Someone reachable by phone who can approve emergency mitigation if you can’t be reached.

We talk you through what we find. Before work starts, we explain the damage and the plan by phone, and the written scope and photos follow.

Call your insurer the same day. Most policies expect prompt reporting, even when you aren’t home.

Renting? Who calls whom

Tenants. Stop the water if you safely can, then tell your landlord or property manager right away — in writing as well as by phone. Photograph your own belongings: they’re usually covered by renters insurance, not the owner’s policy.

Landlords and property managers. Call us for mitigation and your own insurer for the building. We work for the property owner on the structure and keep the tenant informed about access and timing.

Either one can call first. If the owner can’t be reached and water is still spreading, call (385) 247-9359. We’ll do what we can to limit the damage and get the owner on the phone before major work begins.

This is practical guidance, not legal advice — your lease and Utah landlord-tenant law decide who is responsible for what.

Water emergency at a South Jordan business

The 45-minute guarantee covers commercial addresses inside South Jordan city limits too. Michael Bass is involved personally on commercial losses.

Drying is planned around keeping the rest of the business open where it’s safe.
Work in occupied areas can be scheduled around business hours.
Scope, moisture logs, and photos are documented for your carrier and, if you have one, your business-interruption claim.

More: South Jordan commercial water damage.

The words you’ll hear in the first day

Mitigation: Stopping the damage from getting worse: extraction, removing what can’t be saved, and drying.
Restoration / rebuild: Putting the house back: drywall, flooring, paint, trim. Happens after drying is confirmed.
Moisture map: The record of where water went, built from thermal images and meter readings on day one.
Category 1, 2, 3: Clean, grey, and black water — it decides what can be dried and what has to come out.
Scope: The written list of work, priced in Xactimate line items.
Deductible: Your share of a covered claim. On covered work, it’s typically what you pay.

The full list: water damage glossary.

After a fire: the water damage nobody expects

The water used to put out a fire often does as much damage as the fire. Once the fire department releases the property, call us — Michael Bass is paged on every fire call. We secure openings, extract the water, and start drying before soot and wet materials make things worse.

More: fire damage restoration and emergency board-up.

Save this number before you need it

True Day Water Damage Restoration, South Jordan — live-answered 24/7, no voicemail.

(385) 247-9359

Add it to your phone next to your plumber and your insurance claim line.

Know where to shut the water off — before you need to

The main valve. In most homes it’s where the water line enters the house: a basement wall facing the street, a utility or mechanical room, or the garage. Turn it clockwise until it stops.

Single fixtures. Toilets, sinks, the washing machine, the water heater, and the refrigerator line each have their own small shutoff. Close that one if the leak is only there.

Can’t find it, or it won’t turn? Don’t force it. Call (385) 247-9359 and we’ll talk you through it while we’re on the way.

Do it today: find your main valve, check that it turns, and show everyone in the house where it is.

Frozen and burst pipes — South Jordan winter emergencies

Where pipes freeze. Exterior walls, garages, crawlspaces, unheated basement corners, and outdoor faucets left with a hose attached.

Signs a pipe is frozen. Little or no water from a faucet, frost on an exposed pipe, or a pipe that looks bulged.

If a pipe bursts. Shut off the main valve, turn off the breaker for any room where water is near outlets, and call us. Bursts often leak most when the pipe thaws — so a pipe that seems fine at night can flood in the morning.

Thawing safely. Warm the area with a space heater kept well clear of anything that can burn, or a hair dryer. Never use an open flame on a pipe.

More: preventing burst pipes in South Jordan winters.

Water coming through the ceiling

Sagging or bulging ceiling: leave the room and keep everyone out. Wet drywall is heavy and can come down without warning.
Turn off the lights and the breaker for that room — water may be running near light fixtures and wiring.
Find the source above: an upstairs bathroom, laundry, water heater, or the attic after snow or rain. Shut off that fixture or the main valve.
Put buckets and towels down only where you can stand safely — not directly under a sagging section.

Call (385) 247-9359. More: what to do when water is leaking from your ceiling.

Flooded basement or a failed sump pump

Safety first. If water is near the electrical panel, outlets, or a furnace, don’t go down. Call us — and your utility if you can’t safely cut power.

Sump pump stopped? Check whether it lost power or the float is stuck. A pump that runs but doesn’t empty the pit may have a clogged discharge line.

Water coming in from outside? Window wells, foundation cracks, and groundwater in spring are common sources. Note where it’s entering — it matters for your insurance claim.

Finished basements hide water. Carpet pad, the bottom of the walls, and insulation behind them stay wet long after the floor looks dry.

More: South Jordan basement flooding.

Sewage backup — stay safe until we arrive

Keep children, pets, and anyone with a weakened immune system away from the area.
Stop using sinks, toilets, the dishwasher, and the washing machine — more water can push more sewage back up.
Don’t try to clean it with household products, and don’t walk through it.
Close doors to the affected rooms and turn off HVAC that pulls air from that area.
If anyone touched the water, wash thoroughly with soap and clean water.

Sewage is Category 3 water: our crew arrives in PPE, sets up containment, and Michael Bass is paged on every sewage call. More: South Jordan sewage cleanup.

Check who you’re letting into your home

In an emergency it’s easy to hire the first company that answers. Everything below can be checked in a couple of minutes:

Utah General Contractor License #960332-3505 — Utah DOPL license lookup.
IICRC Certified Firm #927354-5258 — IICRC’s public locator.
Public BBB business profile.
5.0 stars from 41 Google reviews (October 2026).
Serving Utah since 2020, from one office at 11268 S 2865 W, South Jordan — no franchise.

More: how to tell if a restoration company is real.

Leaking water heater

Close the cold-water valve on the pipe going into the top of the tank.
Turn off the power or gas. Electric: switch off its breaker. Gas: turn the control to Off or Pilot. If you smell gas, leave the house and call your gas utility first.
Don’t touch the drain valve unless you know the water has cooled — tank water can scald.
Call us for the water on the floor, and a plumber for the heater. Basement and closet heaters often soak the walls and flooring around them.

Appliance leaks — where the shutoff is

Washing machine. Two valves (hot and cold) on the wall behind the machine. Rubber hoses are a common failure point.

Refrigerator ice maker. A small valve under the kitchen sink or in the wall or floor behind the fridge.

Dishwasher. Usually a valve under the kitchen sink. Water often runs under the cabinets before anyone sees it.

Toilet. The oval valve on the wall or floor behind the toilet. Turn clockwise.

Can’t stop it at the appliance? Close the main valve and call (385) 247-9359.

What to have ready when you call

Don’t wait to gather these — call first. But if you have them handy, the call goes faster:

The full address, and any gate or lockbox code.
Where the water is coming from, and whether it’s clean, appliance water, or sewage.
Roughly how long it’s been leaking and which rooms or floors are wet.
Whether the water is shut off, and whether power is off in the wet area.
Anyone in the home who is vulnerable — infants, older adults, someone ill — and any pets.
Your insurance company and policy number, if you’re claiming.

(385) 247-9359 — live-answered 24/7.

Nights, weekends, and holidays

Leaks don’t keep business hours, and neither does our emergency line. The 45-minute arrival guarantee for South Jordan addresses applies at 2 a.m., on Sundays, and on Thanksgiving and Christmas exactly as it does on a Tuesday morning.

After hours, a live answering service picks up and pages our on-call technician, who calls you back directly. Owner Michael Bass is paged on sewage, biohazard, and fire calls at any hour.

When a freeze or storm hits the whole valley

A hard freeze or a major storm can mean dozens of calls in a few hours. We’re a single-office company with four technicians, and we’d rather be honest about that than promise what we can’t do.

We triage by severity. Active flooding, sewage, and homes with vulnerable occupants come first.

You get a real estimate on the call. If every crew is already out, we tell you the realistic arrival window — this is one of the named exclusions in our written guarantee.

We help you limit damage while you wait. Shutting off water, cutting power to wet rooms, and moving what you can.

If waiting isn’t reasonable, we’ll tell you, and suggest another certified firm.

A water-emergency kit for your home

Keep these together near your main shutoff or in the garage:

A flashlight and spare batteries.
A note of where your main water valve and electrical panel are.
Old towels and a few plastic bins for lifting belongings off wet floors.
Rubber gloves and boots.
Your insurer’s claim number and your policy number.
Our number: (385) 247-9359.

Add smart leak sensors under the water heater, washer, and sinks if you can — they catch leaks while they’re still small.

If you can’t stay in the house

Sewage in the main living area, no working bathroom or kitchen, or heavy drying equipment next to bedrooms can make a home hard to live in for a few days.

Many homeowners policies include additional living expense coverage for a covered loss — for example, a hotel and the extra cost of meals while the home is unlivable. Ask your insurer whether your policy has it and what the limits are, and keep every receipt.

We’ll tell you honestly on day one whether staying is reasonable, and the moisture map and photos we document support the request to your insurer.

When a water emergency turns into mold

If water sat for more than a day or two, came from an appliance or sewage, or reached inside walls, we check for mold during the water job — not weeks later. If we find it, you hear about it then, and both scopes go to your insurer together.

South Jordan mold remediation →

Emergency response in more cities

Sewage backup? It’s Category 3 water — our crew arrives in PPE, sets up containment, and removes what can’t be saved.

South Jordan sewage cleanup →